I ordered 3 Eclipse glass pocket doors. Two failed - the glass literally dropped out of the top metal channel. 2 were replaced but refitting at my cost! They have also now failed (within 1year).... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
We use these doors for our accessible changing rooms in our adaptive surf centre. They're brilliant as they don't take up any space in the rooms, leaving plenty of space for manoeuvring wheelchairs i... Se mere
Experience today with eclisse was amazing. We needed clarification over an issue that was holding our project up concerning fire safety regs. Diana the customer service manager not only gave us all... Se mere
Post sales service The team at Eclisse UK provided a fantastic service after a fault occurred some years on from the installation. A replacement door was ordered and delivered with no qualms and I wa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Buy quality Pocket Door Systems - single, double, glass & FD30. Single kit from just £249 +vat, free & fast delivery, 15 yr guarantee, phone support, bespoke sizes available.
Kontaktoplysninger
NG32 2BP, Gonerby Moor, Storbritannien
- www.eclisse.co.uk
4,3
Fremragende
73 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
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I ordered 3 Eclipse glass pocket doors
I ordered 3 Eclipse glass pocket doors. Two failed - the glass literally dropped out of the top metal channel. 2 were replaced but refitting at my cost! They have also now failed (within 1year). The glue holding these incredibly heavy doors into the channel is not fit for purpose! I have now changed to standard hinged glass doors! Just waiting for the last pocket one to fail!! These doors should be discontinued for safety reasons. Cannot believe they are still being sold.
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Eclisse UK
Hi Bridget
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about the issues you've experienced with your glass pocket doors. This is certainly not the level of quality or reliability that we aim to provide.
We would really appreciate the opportunity to look into this in detail to understand what has happened in your specific installation.
Please contact us on 0333 5770828 or email info@eclisse.co.uk with your order details so our technical team can review this fully. We are committed to supporting our customers and ensuring every product performs as intended.
Kind Regards
The Eclisse UK team
Easy to order and quick delivery
23. februar 2026
Besvarelse fra Eclisse UK
Hi Neil
Thank you for your review! We're really pleased to hear that you found it easy to order and that your delivery arrived quickly. If there's anything else we can help with, please don't hesitate to reach out.
Many Thanks
The ECLISSE UK Team
Dble Pocket door system
Contact on the phone was helpful .
Eclisse system was expensive, but easy to install .
Delivery time could improve.
8. januar 2026
Besvarelse fra Eclisse UK
Hi Dorothy
Thanks for leaving a great review, we really appreciate it. We see you purchased a double Syntesis pocket door system, great choice! We'll pass your message on to our customer service team. If there's anything else we can support with please don't hesitate to get in touch!
Many Thanks
The ECLISSE UK Team
Thank you very much !
5. januar 2026
Besvarelse fra Eclisse UK
Hi Cezary
Thanks for leaving us a great review, we're so glad you had a positive experience with ECLISSE UK. If there's anything else we can support with please don't hesitate to get in touch with us!
Kind Regards
The ECLISSE UK Team
Quality of product and service is…
Quality of product and service is Amazing . I would warmly recommend Eclisse UK
24. november 2025
Uopfordret anmeldelse
Besvarelse fra Eclisse UK
Hi Mr Hussain
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with both the quality of our products and the service you received. At Eclisse UK, we take pride in delivering innovative solutions and exceptional customer care, so it’s fantastic to know we met your expectations.
Your recommendation means a lot to us, and we look forward to supporting you on your next project. If you ever need advice or assistance, please don’t hesitate to get in touch!
Kind Regards
The ECLISSE UK Team
Very impressed with the customer…
Very impressed with the customer service. I had payment concerns and confusion having used PayPal for my on line purchase. Andrew Chambers took ownership of the issue and followed up showing appropriate customer care. It was the first occasion I have purchased from Eclisse. I would like to think all companies would treat customers like Andrew but sadly know this is wishful thinking.
14. november 2025
Uopfordret anmeldelse
Besvarelse fra Eclisse UK
Hi Mr Pitt
Thank you for sharing your experience with us. We’re delighted to hear that Andrew was able to resolve your concerns and provide the level of care we strive for at Eclisse. Our team is committed to making every interaction as smooth and reassuring as possible, so it’s great to know this was reflected in your first purchase with us. We truly appreciate your feedback and look forward to supporting you again in the future.
Kind Regards
The ECLISSE UK Team
The delivery was over a week late which…
The delivery was over a week late which significantly impacted works.
Product does what it says on the tin and works well though.
27. oktober 2025
Besvarelse fra Eclisse UK
Hello Mr. Stone
Thank you for your feedback. After investigating, we identified an issue with one of our internal systems that caused the delay in your delivery. This has now been resolved, and we’ve taken steps to prevent it from happening again.
We truly appreciate your patience and understanding whilst we resolved this issue for you and thank you for reviewing our product.
If you need any further support, please don’t hesitate to contact our Customer Services team.
Many Thanks
The ECLISSE UK Team
SYSTEM NOT ACCEPTING PAYMENT
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Eclisse UK
Hi Ali
Thank you for bringing this to our attention. We're really sorry to hear you experienced an issue with our payment system. This certainly isn't the experience we want for our customers.
We'd love to get this resolved for you as quickly as possible. Could you provide us with more detail around your issue?. If you haven't already, please contact our customer service team on 0333 5770828 or email us at info@eclisse.co.uk so that we can investigate and assist you directly.
Thank you again for your feedback, it helps us improve and ensure a smoother experience for everyone.
Kind Regards
The ECLISSE UK Team
Why is your name not stamped on this…
Why is your name not stamped on this product like the ones that are originally fitted to our door.
25. september 2025
Besvarelse fra Eclisse UK
Hello Frank
Thank you for taking the time to leave us a review. We really appreciate it!
Our handles and locks may not always carry the same branding as the original items fitted to your door, but rest assured they are ECLISSE products, manufactured to the same high standards and specifications.
We appreciate your attention to detail and will pass your comments on to our product team. If you have any concerns or need further assistance please don't hesitate to get in touch.
Many Thanks
The ECLISSE UK Team
Our Pocket door dropped from its…
Our Pocket door dropped from its hanging rail and I sought help from Eclisse to fix the problem myself.
Megan, in Customer Service, provided excellent, prompt advice. However, the company’s instructions to fix the problem could have been better, resulting in Megan having to send out replacement parts, which Eclisse did FOC. Their technical team are now reviewing the instructions.
However, the overall service was very good and the door now fits better than before.
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Eclisse UK
Hi David
Thank you so much for your feedback and for taking the time to share your experience.
We’re really pleased to hear that Megan was able to support you promptly and effectively, and that your pocket door is now fitting even better than before. We will ensure we pass on your feedback to her. We also appreciate your constructive comments regarding the instructions — your input is invaluable and has already prompted a review by our technical team to ensure future guidance is clearer and more user-friendly.
At Eclisse UK, we’re committed to providing excellent customer service and continuously improving our products and support materials. We're glad we could resolve the issue and that you're happy with the outcome.
Thanks again for your understanding and for choosing Eclisse.
Thanks
The ECLISSE UK Team
The service has been absolutely superb…
The service has been absolutely superb - friendly, helpful staff and efficient service. They respond promptly to queries and the items were packaged and delivered within days (as I live in the Channel Islands). Really felt it was worth a shout out for the fantastic service - very impressed.
15. september 2025
Uopfordret anmeldelse
Besvarelse fra Eclisse UK
Hello Lauren, Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our team. Providing prompt, helpful service and efficient delivery is something we take great pride in. Your feedback truly means a lot to us, and we’re so pleased we could impress. Thanks again!
Best regards,
The ECLISSE UK Team
Besvarelse fra Eclisse UK
Hi Graeme,
Thanks for the positive review! - We are so pleased that you have had a great experience with our product and services. Thanks again for choosing us! - If you have any questions, please feel free to contact our customer services team.
Many Thanks
The ECLISSE UK Team
Besvarelse fra Eclisse UK
Hello Nicholas, Thank you for your review! We are so pleased to hear that you had a great experience ordering from us. Thanks for choosing ECLISSE – we really appreciate your continued support!
ECLISSE UK Team
Fantastic customer service
Quick shipping and even faster response to a query from Carole: great customer service and great communication: would not hesitate to deal with again.
3. september 2025
Uopfordret anmeldelse
Besvarelse fra Eclisse UK
Hello Jacob, Thank you so much for your kind words! We’re delighted to hear that your order arrived quickly and that Carole was able to assist you so promptly. Great customer service and clear communication are very important to us, so it’s wonderful to know we got it right. We really appreciate your feedback and look forward to helping you again in the future.
The ECLISSE UK team
Excellent!
Great customer service, very helpful. Looks like an excellent product. Can’t wait to see it working in full flow!
18. august 2025
Besvarelse fra Eclisse UK
Hello,
Thank you for taking the time to leave your feedback. We’re so pleased to hear you are happy with our products and we will make sure to pass on your kind words to the customer service team.
The ECLISSE UK Team
Great service
18. august 2025
Besvarelse fra Eclisse UK
Hello Mark,
Thank you so much for taking the time to share your experience with us! We will make sure to pass on your kind words to the team.
The ECLISSE UK Team
Love it
Such a great system! Our joiner said it was easily the best one he's ever installed. No rattles or noise when opening and closing the doors and the customer service was great.
20. august 2025
Uopfordret anmeldelse
Besvarelse fra Eclisse UK
Hello Holly
Thank you so much for your kind words!
We're thrilled to hear that your joiner found our system to be the best they've ever installed — that's exactly the kind of feedback we strive for.
It's great to know the doors are operating smoothly and quietly, and that our customer service team made a positive impression. We'll pass that message over to them!
We really appreciate you taking the time to share your experience!
Many Thanks
The ECLISSE UK Team
Very happy, would buy from them again
Very helpful on the phone making sure I ordered the right size pocket door kit for the space and even more helpful with installation queries. Fast delivery and great communication. Good products too.
23. juli 2025
Besvarelse fra Eclisse UK
Hello Ruth
Thank you so much for your kind words!
We're delighted to hear that our team was able to assist you in choosing the right pocket door kit and support you through the installation process.
At ECLISSE UK, we pride ourselves on delivering not only high-quality products but also excellent customer service and fast, reliable delivery. Your feedback means a lot to us—thank you for taking the time to share your experience!
Many Thanks
The ECLISSE UK Team
High quality product with great…
High quality product with great costumer support. Fast and very helpful. Cannot recommend highly enough
23. juli 2025
Besvarelse fra Eclisse UK
Hi Karl
Thank you for your fantastic review!
We're thrilled to hear that you were impressed with both the quality of our products and the support from our team. Providing fast, helpful service is something we take great pride in, so it's wonderful to know it made a difference for you.
Your recommendation means a lot—thank you again for choosing ECLISSE UK!
Kind Regards
The ECLISSE UK Team
Top service all the time
23. juli 2025
Besvarelse fra Eclisse UK
Hello
Thank you for your continued support!
We're so pleased to hear that you've consistently received top service from our team. It's always our goal to deliver a reliable and positive experience every time.
We really appreciate your feedback!
Many Thanks
The ECLISSE UK Team
Dette er Trustpilot
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