I had a truly wonderful experience with Insurance2go setting up monthly insurance for my grandchild's iPhone today. Lisa was absolutely fabulous, patient, and very helpful as she took me line-by-line... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Spoke with Emma about updating my policy to remove an old phone and add a new one, very easy to talk to and went through all the different options with me. Nice quick and easy going call- would reco... Se mere
Virksomheden har svaret
The call handler was very patient and had an excellent supporting tone throughout the experience. Was able to get the right policy for all our gadgets combined into one.
Virksomheden har svaret
Rang Citymain admin as I needed to update my credit card details for payment. I spoke with Emma, who was able to explain how this could be done. Very helpful and friendly and understood my problem im... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Citymain Administrators is a trusted UK provider of specialist insurance administration and claims services. For more than two decades, we’ve supported customers with fast, fair and reliable help when things go wrong — from mobile phone protection to a wide range of lifestyle and device insurance programmes. We work on behalf of leading UK brands to make claims handling simple, transparent and stress‑free. Our focus is always on delivering: clear communication, quick resolutions, and support that puts customers first. Every review helps us learn and continually improve the service we provide. Thank you for choosing Citymain Administrators — we’re here to help whenever you need us.
Kontaktoplysninger
3000, Lakeside, North Harbour, Western Road, PO6 3EN, Portsmouth, Storbritannien
- www.eclaimcity.co.uk
4,7
Fremragende
452 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really impressed so far!
Spoke to Helen regarding changing a new policy, superb friendly service, really good customer experience.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hey Paul,
Thank you so much for sharing your experience, Hayley. We’re delighted to hear that Helen provided such friendly and helpful support while guiding you through your policy change. It’s great to know you felt well looked after. If you ever need anything else, our team is always here to help.
Kind regards
Hayley
Excellent service as usual!
Excellent service as usual!! Very quick and easy to do. Many options for cover. Wouldn’t go anywhere else for phone insurance. Thanks. 👍
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi Louise,
Thank you so much for your wonderful feedback! We’re really pleased to hear that you found the process quick, easy, and full of suitable cover options. It’s great to know you’d choose us again for your phone insurance. If you ever need anything, we’re always here to help.
Kind regards
Hayley
Great professional and friendly service
I was taken care of by Lisa who was so friendly and helpful. I love doing things online but sometimes speaking to someone about more complicated things is just the best. She’s a credit to the company.
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi Sinead,
Thank you so much for taking the time to share your lovely review. We're delighted to hear that you had such a positive experience with Lisa. She truly is a valued member of our team, and it’s wonderful to know her friendly and helpful approach made all the difference for you.
While we’re glad you enjoy the convenience of doing things online, we completely agree — sometimes speaking with someone directly is the best way to feel supported, especially with more complicated queries.
We’ll be sure to pass your kind words on to Lisa. Thank you again for your feedback! If you ever need anything else, we’re always here to help. 🌟
Kind regards
Hayley
Great phone insurance company
Great phone insurance company. I have 2 phones insured with them which I have changed several times, moved addresses etc. I have made 3 times claims and everything is managed very well. My only slight downside is you have to do it via email or phone calls as almost nothing can be done online. The phone repairs happened very quickly and when the phone was beyond economical repair I received replacement device promptly. Really pleased with them.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hello Nora,
Thank you so much for taking the time to share such a detailed review. We’re delighted to hear that you consider us a great phone insurance company and that your experience across multiple devices, address changes, and several claims has been well managed. It’s wonderful to know that repairs were completed quickly and that replacement devices were sent promptly when needed.
We really appreciate your feedback about online functionality. We’re always working to improve our digital services, and insights like yours help us prioritise the features our customers value most.
Thank you again for your loyalty and trust — having both your phones insured with us truly means a lot. If there’s ever anything more we can do to support you, we’re here to help.
Kind regards
Hayley
Spoke to a lovely man called James…
Spoke to a lovely man called James today he looked after me highly recommend insurance company
Amanda Weaving
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi Amanda,
Thank you for sharing your experience. We’re delighted to hear that James took such good care of you today. It’s wonderful to know you felt well looked after, and we truly appreciate your recommendation. Your feedback means a lot to the whole team.
Kind regards
Hayley
Really easy and simple to change the…
Really easy and simple to change the policy over, price even reduced! Helen was really helpful and friendly!
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hey Hayley
Thank you for sharing your experience. We’re delighted to hear that changing your policy was quick and simple, and it’s great to know the price even reduced for you. Helen will be so pleased to hear your kind words — we’re glad she was able to help in such a friendly and supportive way. We really appreciate your feedback.
Kind regards
Hayley
Great customer service.
I had to amend, cancel and take out some new policies. My phone call was answered within seconds and James handled my enquiry in a very friendly and professional manner. It was a hassle-free experience and I'd recommend them for their customer service alone. On another note, I gave also had to claim from them in the past and have also found them to be quick and expedient.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi Sarah,
Thank you for sharing such detailed feedback. We’re delighted to hear that your call was answered so quickly and that James handled everything in a friendly and professional way. It’s great to know the process of amending, cancelling, and setting up new policies felt completely hassle‑free. We also really appreciate your comments about your past claim experience — knowing you found it quick and efficient means a lot. Thank you for the recommendation and for your continued trust.
Kind regards
Hayley
Stuart was incredibly helpful
Stuart was incredibly helpful, polite and professional. Stuart was able to resolve my query, and provided a solution that was more convenient to me.
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi Rachel,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that Stuart was able to help resolve your query and provide a solution that worked conveniently for you.
We really appreciate your kind words about his helpfulness, politeness and professionalism — we’ll be sure to pass this on to him and the team.
If you ever need anything else, we’re always here to help.
Kind regards
Hayley
100%scam time and money wast
Tru
Review of Insurance2go
100 % scam insurance Insure2Go and citymain
Regarding Unfair Claim Rejection, Repeated Document Requests, and Unauthorised Policy Cancellation
Insure2Go Mobile Insurance, I have been treated unfairly and unprofessionally,
Background
I purchased a mobile phone insurance policy from Insure2Go approximately six months ago. At the time of purchase, I provided:
The original purchase receipt of my mobile phone
All information requested by the insurer
Based on these documents, Insure2Go approved my policy and began collecting monthly premiums without any issue.
---
Loss of Mobile Phone and Claim Submission
Approximately five months after purchasing the policy, my mobile phone was unfortunately lost. I immediately contacted Insure2Go to submit a claim.
From that point onward, I faced continuous delays, changing requirements, and excessive document requests, as outlined below:
1. Receipt With IMEI / Phone Number
Insure2Go initially stated that my original receipt was no longer sufficient.
They requested a receipt including my phone number/IMEI.
I had to visit the courier/service provider and spend nearly two weeks to obtain a revised document.
2. Police Report
After submitting the revised receipt, Insure2Go requested a police report.
I promptly obtained and submitted the police report.
3. Network Provider Blacklisting and Usage Records
Insure2Go then asked me to contact my mobile network provider to:
Prove ownership of the device
Blacklist the lost phone
Provide usage records
This process required significant time and effort, taking more than one month, as it involved multiple visits and verifications.
4. Additional Requests
Despite providing all requested documentation, Insure2Go continued to change their requirements every few days, requesting additional bills, usage data, and further proof.
Each time, I complied in good faith.
---
Claim Rejection and Policy Cancellation
After months of delays, Insure2Go informed me that:
My claim was rejected because my visa is valid until August 2028, and they claimed they could not assist me in 2025. Now I wast a lot of time but this stupid insurance not want to help me in hard time.if you have this insurance plz cancel this and buy genioun insurance .
Now i complain to financial ombudsman service.but they are so busy they want 3 more months to give dicision .
I am very disappointed due to this scam insurance
30. oktober 2025
Uopfordret anmeldelse
A criminal file with dubious good reviews.
The way this firm operate is criminal. Replacement MacBook Pro Machine was not like for like. It was a Frankenstein machine slopped together with old 3rd party parts including a 255 cycle count battery and 3rd party screen without even the Apple logo. This was all after an ongoing unresolved complaint regarding their claim portal packaging instructions which clearly stated if packaged correctly the machine would be covered in transit. The machine was then subsequently lost in the mail temporarily during which time they informed me the machine was not covered which caused and entire week of stress and anguish including multiple complaints and hours of writing and researching to try and find my laptop in the royal mail’ system. This was a Clear violation of the terms of the posting and packing instructions that I was provided.
After filing a complaint and supplying evidence they slyly corrected the claims portal packaging instructions to reflect the no cover in Transit clause. Luckily I screenshotted every step of the way so I have evidence. I will continue to fight this firm until the just outcome is reached. I recommend you learn by my mistakes and, just don’t deal with them - save yourself the stress!
6. december 2025
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Dear Mr O’Toole,
Thank you for taking the time to leave your review.
It’s always disappointing to hear when customers feel the service received is far from excellent. We have reviewed your particular claim and can see your claim was approved the same day you reported the incident. The device was posted into our repair centre following a brief delay by Royal Mail. The terms and conditions are clear on what is not covered and whilst the device is in transit is one exclusion. Hence why we are clear on how you should post the device in. Due to the age of the device and damage sustained it was deemed beyond economical repair. A replacement device was dispatched as per the terms and conditions of your policy.
We can also confirm that nothing has changed in our claims reporting journey or the subsequent instructions when preparing any device for it to be sent to a repairer.
It is concerning that you believed the replacement device was a Frankenstein device and confirm the Apple logo was not present on your original device and this was something Apple removed some years ago. The battery life and cycle count would also be very similar to those of your original device based on it’s age.
Kind regards
Hayley
James was so helpful and supportive
James was so helpful and supportive. Thank you very much!
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi Delsa,
Thank you so much for sharing your feedback! We’re delighted to hear that James was so helpful and supportive. We’ll make sure your kind words are passed on to him—it will mean a lot. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Kind regards
Hayley
Very efficient- great job!
Lisa knew exactly what I needed and very efficiently completed my transaction. Great job!
27. november 2025
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi Gavin,
We are thrilled to learn that you found our service to be very efficient and that your transaction was completed smoothly. Your satisfaction is our top priority, and it is always rewarding to know that our efforts have made a positive impact.
Your specific mention of Lisa’s assistance is especially appreciated. We are proud to have team members like Lisa, who are dedicated to understanding our customers’ needs and delivering solutions promptly and professionally. We will be sure to pass along your compliments to her, as recognition like yours is a wonderful motivator for our staff
Kind regards
Hayley
Happy Customer
I have found staff on the phone to always be friendly and helpful and I think the prices are reasonable. Only made 2 claims over the years for damaged screens and they have always acted fast and was really easy to sort out
26. november 2025
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi Ash,
Thank you so much for sharing your experience with us! We’re delighted to hear that our team has always been friendly and helpful, and that you’ve found our prices reasonable. It’s great to know that your claims were handled quickly and easily — that’s exactly the level of service we aim to provide. We truly appreciate your loyalty over the years and look forward to continuing to support you whenever you need us.
Kind regards
Hayley@insurance2go
Excellent service provided
Excellent service provided , quick and easy
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Thank you for sharing your feedback! We’re thrilled to hear that you found our service quick and easy. Delivering an excellent experience is always our goal, and your comments let us know we’re on the right track. If you need any further assistance, we’re here to help.
Kind regards
Hayley
Great experience.
Absolutely fantastic experience whilst sorting a claim out, no messing around, straight to the point and excellent service, glad I chose my mobile phone insurance wisely.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi Steve,
Thank you so much for sharing your experience! We’re thrilled to hear that the claims process was smooth and straightforward for you. Providing excellent service without any hassle is exactly what we aim for, and it’s great to know we delivered on that promise. We truly appreciate you choosing us for your mobile phone insurance and look forward to continuing to keep you covered.
Kind regards
Hayley
Call was answered promptly and very…
Call was answered promptly and very helpful operator ran through all the options with me.
Great service.
17. november 2025
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Thank you for sharing your experience! We’re so pleased to hear that your call was answered promptly and that our team member was able to guide you through all the options. Providing helpful and clear support is something we take pride in. If you have any further questions or need assistance in the future, please don’t hesitate to get in touch.
kind regards
Hayley
Hero's.
Well, I don't know where to start. I, as a 25 year old female recently drove over my own phone, how, one may ask? No one actually knows and on returning to look for it as I realised I must have dropped in, I in fact proceeded to drive over it again, sadly not seeing it AND THEN reverse back over it (yes a third time), before I then spot it on the floor. To some, this may NOT be a quarter life crisis but l honestly felt the world ending, WW3 would be nothing in comparison to seeing my baby iPhone 14 Pro Max in about 400 pieces submerged into a puddle. My work have an insurance scheme with CITY MAIN that asked me to send my phone to SBP and quite honestly if the company was a man, l'd have married him. I got a new phone in less than 24 hours of the tragic incident, which was less time than it took me to even start a grief process. I literally CANNOT get over how these magical elves (only possible staff members) received my phone and sent me another, apparently brand new, to my door within that time. I will never get over this.
I'm quite honestly shell shocked and l'd honestly recommend them on national tv as the hero's of planet earth. I promise l'm not even a little bit dramatic either x
25. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hello Katherine,
Wow — what a story! We’re so sorry to hear about the tragic loss of your iPhone (three times over 😢), but absolutely thrilled we could help turn things around so quickly. Our team will be over the moon to hear your kind words — magical elves and all! We know how important your device is, and we’re genuinely proud to have been part of the rescue mission.
Thank you for such a heartfelt and hilarious review — you’ve made our day! If you ever need us again (hopefully not under similar circumstances!), we’ll be here, ready to help.
Warmest wishes,
Kind regards
Hayley
Excellent customer service!
I had a phone stolen and needed to get a replacement sorted ASAP. Charli and Lisa were both superstars! What stood out for me most was their human qualities, they understood that having a phone stolen isn’t a pleasant experience and were both empathetic to my situation. They both went above and beyond to get me a replacement phone sorted in the quickest time possible.
Your customer was excellent, thank you both!
I’d recommend insurance2go/citymain for your phone insurance, 10/10 service!
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi David,
Thank you so much for your fantastic feedback! We're really pleased to hear that Charli and Lisa were able to support you so well during what must have been a stressful time. We know how upsetting it can be to have a phone stolen, so it's great to hear that their empathy and quick action made a real difference. We’ll be sure to pass on your kind words — they’ll be thrilled! Thanks again for recommending Insurance2Go/Citymain — we’re proud to have earned your 10/10.
Kind regards
Hayley
⭐️⭐️⭐️⭐️⭐️ Excellent Service and Attention…
⭐️⭐️⭐️⭐️⭐️ Excellent Service and Attention to Detail
I recently contacted Insurance2Go (Citymain) regarding my phone insurance, and I was really impressed with the level of service I received. The operator took the time to go through all the details carefully, ensuring that the three-phone bundle I wanted was the best option for my needs. She was patient, professional, and genuinely committed to finding the most suitable and cost-effective cover. It’s rare to experience such thorough and considerate customer service — I left the call feeling reassured and confident that my devices are properly protected. Highly recommended!
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hey Fiona,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our team provided you with attentive and thoughtful service, especially when helping you choose the best cover for your devices. We always aim to make our customers feel confident and supported, so it's wonderful to know we hit the mark. Your recommendation means a lot to us — thank you again for choosing Insurance2Go!
Kind regards
Hayley
Easy to claim
Easy to claim, changed sized of replacement to avoid loss in future. Quick to respond and great customer service!
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi Lauren,
Thank you so much for your kind words! We're really pleased to hear that your claim process was smooth and that our team could help you choose a replacement that better suits your needs. It's great to know our customer service made a positive impression too. If there's anything else we can support you with, we're always here to help!
Kind regards
Hayley
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.