I had a truly wonderful experience with Insurance2go setting up monthly insurance for my grandchild's iPhone today. Lisa was absolutely fabulous, patient, and very helpful as she took me line-by-line... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Spoke with Emma about updating my policy to remove an old phone and add a new one, very easy to talk to and went through all the different options with me. Nice quick and easy going call- would reco... Se mere
Virksomheden har svaret
The call handler was very patient and had an excellent supporting tone throughout the experience. Was able to get the right policy for all our gadgets combined into one.
Virksomheden har svaret
Rang Citymain admin as I needed to update my credit card details for payment. I spoke with Emma, who was able to explain how this could be done. Very helpful and friendly and understood my problem im... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Citymain Administrators is a trusted UK provider of specialist insurance administration and claims services. For more than two decades, we’ve supported customers with fast, fair and reliable help when things go wrong — from mobile phone protection to a wide range of lifestyle and device insurance programmes. We work on behalf of leading UK brands to make claims handling simple, transparent and stress‑free. Our focus is always on delivering: clear communication, quick resolutions, and support that puts customers first. Every review helps us learn and continually improve the service we provide. Thank you for choosing Citymain Administrators — we’re here to help whenever you need us.
Kontaktoplysninger
3000, Lakeside, North Harbour, Western Road, PO6 3EN, Portsmouth, Storbritannien
- www.eclaimcity.co.uk
4,7
Fremragende
452 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I needed to cancel 4 contracts
I needed to cancel 4 contracts and thought I was in for the hard sell. Helen dealt with me and was amazing, never tried to get me to keep the contracts just went through the process being very professional, very caring and also being able to have a laugh.
I wish all companies were this easy to deal with.
Thanks for helping
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi Michael
Thank you so much for taking the time to share your experience.
We’re really pleased to hear that Helen made what could have been a difficult process feel easy and straightforward. It’s great to know she handled everything with professionalism, care, and even managed to share a laugh along the way — we’ll be sure to pass your kind words on to her.
We always aim to make every interaction as smooth and supportive as possible, so your feedback truly means a lot to us.
Thanks again for your lovely comments, and we wish you all the very best moving forward.
Kind regards
The Customer Care Team
I can customer service very fast and…
I can customer service very fast and good
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Thank you for your feedback. We’re really pleased to hear that you found our customer service fast and helpful. We appreciate you taking the time to share your experience and look forward to supporting you again in the future.
Kind regards
The Customer Care Team
I needed to make a change to my mobile…
I needed to make a change to my mobile phone insurance. All of my emails were responded to quickly and my updated policy was provided really quickly. Great customer service.
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Thank you for your kind feedback! We’re delighted to hear that updating your mobile phone insurance was a smooth and efficient experience. Providing quick responses and clear, updated policy details is something we strive for, so it’s great to know our team delivered on this occasion.
We really appreciate you taking the time to share your experience, and we’re always here should you need any further assistance.
Kind regards
The Customer Care Team
Always great customer service for my…
Always great customer service for my phone insurance needs.
I've lost count the amount I've changed my phone policy over the years. Thanks to Helen and Lisa this time to getting my device changes sorted super quick with no stress.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi Rob,
Thank you for taking the time to share such lovely feedback. We’re really pleased to hear how easy and stress‑free you’ve found managing your phone insurance with us over the years, and we’ll be sure to pass your thanks on to Helen and Lisa. It’s great to know they were able to get your device changes sorted so quickly. We appreciate your continued trust and look forward to helping you again whenever you need us.
Kind regards
The Customer Care Team
The customer service has been incredible!
The customer service has been incredible. I have only purchased my policy today, so never needed to claim (& hopefully won't!) but having been burnt by other gadget insurers, and having had a really bad experience with Samsung Care, I switched over to insurance2go. The customer service team were really helpful in answering all my questions, they were super friendly, and gave me confidence in them as a company. I called a number of other insurance providers but the customer service here was incomparable to others who either had no contact number or customer service agents who were unable to answer my simple questions.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hello Kasia
Thank you for taking the time to share such detailed feedback. We’re delighted to hear our customer service team were able to answer your questions clearly and help give you confidence in choosing insurance2go. It’s great to know the support you received stood out compared to other providers. We really appreciate your trust and hope you continue to have a smooth experience with us going forward.
Kind regards
The Customer Care Team
Excellent service
Excellent customer service, very knowledgeable agent
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi Jennifer
Thank you for taking the time to share your feedback. We’re delighted to hear that you received excellent service and found our agent knowledgeable and helpful. Providing clear, professional support is very important to us, and your comments are much appreciated. We look forward to supporting you again in the future.
Kind regards
The Customer Care Team
Helen was really polite and efficient
Helen was really polite and efficient. I rang to change over my policy to a new mobile phone. The whole change over was completed within a couple of minutes.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Thank you for taking the time to share your feedback. We’re delighted to hear that Helen was polite and efficient, and that your policy change was completed so quickly and smoothly. We’ll be sure to pass on your kind words to her. Thanks again for choosing us — we’re always here if you need any further help.
Kind regards
The Customer Care Team
Great service
The whole process of transferring insurance from my old device to new seamless, and quick.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Thank you for your feedback. We’re really pleased to hear that transferring your insurance to a new device was seamless and quick. Making changes simple and hassle‑free is important to us, and we appreciate you taking the time to share your experience.
Kind regards
The Customer Care Team
Such a helpful woman on the end of a…
Such a helpful woman on the end of a phone today. She sorted out my problem with patience and friendliness really fast and efficiently. I think this company is great. Ive insured with them for years and the one time I dropped my phone and it broke, they replaced it immediately.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi Mandy,
Thank you for taking the time to share such kind feedback. We’re really pleased to hear our team was able to help you quickly and with such friendliness, and it’s great to know you’ve felt supported over the years. We appreciate your continued trust and are glad we could be there for you when you needed us most.
Kind regards
The Customer Care Team
Very helpful assistance to my query and…
Very helpful assistance to my query and assisted in obtaining an updated quote
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Thank you for taking the time to share your feedback. We’re pleased to hear that our team was able to assist you effectively and help you obtain an updated quote. Providing clear and helpful support is always our aim, and we really appreciate your kind words. We look forward to supporting you again in the future.
Kind regards
The Customer Care Team
Helen was very helpful in getting my…
Helen was very helpful in getting my policy updated.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi Morgan,
Helen was very helpful in getting my…
Helen was very helpful in getting my policy updated.
Kind regards
The Customer Care Team
Besvarelse fra Citymain Administrators Ltd
Hi Lorraine,
Thank you for your kind feedback. We’re really pleased to hear that you found us easy to speak to and helpful. Providing clear, friendly support is important to us, and we appreciate you taking the time to share your experience
Kind regards
The Customer Care Team
Besvarelse fra Citymain Administrators Ltd
Thank you for your kind feedback. We’re really pleased to hear that you found our team helpful and patient. Providing clear, supportive service is very important to us, and we appreciate you taking the time to share your experience.
Kind regards
The Customer Care Team
Great service from Helen
Great service from Helen - Helen was very helpful and dealt with everything in a cheerful happy manner
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that Helen was so helpful and handled everything in such a cheerful and positive way. We’ll be sure to pass on your kind words, and we look forward to supporting you again in the future.
Kind regards
The Customer Care Team
Excellent customer service 😊
Excellent customer service 😊 I had to change my policy for a new phone and the changes were made quickly and efficiently. Thank you!
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Thank you for your kind review. We’re really pleased to hear that changing your policy for your new phone was quick and straightforward, and that our team could help efficiently. Your feedback means a lot to us, and we’re glad we could make the process easy for you. Thanks again for choosing us.
Kind regards
The Customer Care Team
Lisa was incredibly helpful. Would easily recommend.
Lisa really did do everything to help me today and I couldn't thank her enough. After a very stressful experience with DPD losing my phone. Really trustworthy and helpful people. Would recommend for phone insurance,
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi Adam,
Thank you so much for your kind feedback. We’re really pleased to hear that Lisa was able to support you during what sounds like a very stressful situation and help put things right. Your trust and recommendation mean a lot to us, and we’ll be sure to pass your comments on to Lisa. Thanks again for choosing us for your phone insurance.
Kind regards
The Customer Care Team
Besvarelse fra Citymain Administrators Ltd
Thank you for your great feedback. We’re really pleased to hear you received excellent service and appreciate you taking the time to share your experience. We look forward to supporting you again in the future.
Kind regards
The Customer Care Team
George is awesome!
Can't thank George in claims and the company enough, my phone was lost in transit and they went above and beyond to help and facilitated a replacement phone, delivered within days. My advice to anyone sending a phone is to ensure there's a signature on delivery to ensure Royal Mail can be held accountable! I'm really impressed with the service, restored my faith in insurance companies!! I also love how easy it is to speak to a human on the phone who I could understand and could understand me without having to go through a chatbot.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi Dee,
Thank you so much for taking the time to leave such a thoughtful review. We’re absolutely delighted to hear about your experience and we’ll be sure to pass your kind words on to George — he’ll be thrilled to know he made such a difference.
We’re really pleased we could step in and support you when your phone was lost in transit, and that we were able to get a replacement out to you so quickly. Thank you as well for sharing your advice with others about signature on delivery — it’s a helpful tip and much appreciated.
Hearing that we’ve helped restore your faith in insurance companies truly means a lot to us. We believe that speaking to real people, who listen and care, should always be the standard — so it’s great to know that this stood out to you.
Thanks again for your trust and for choosing us.
Kind regards,
The Customer Care Team
Trappers
Bad faith tactics used to stop you realising that you are still on the policy. Accidentally signed up for a free trial when purchasing a phone. Received no alert that the free trial had ended. Received only 1 email from the company in 3 years. The email came from a email sender called “notifications” with the subject line “notifications”, so was flagged as spam.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Dear Evie Rutter
Thank you for taking the time to leave your review.
We are very sorry to hear that you are not satisfied with the service that you have received. We kindly inform you that when any policy is purchased with us, full policy documentation is issued to the registered email address which would relay the duration of the policy and the frequency of the premium collections, along with how to cancel the policy should it no longer be required etc. Should you wish to discuss this further, please may we ask that you contact our Customer Service Centre on 0333 999 7920 Mon-Sat 9am-5:30pm (Standard call rate)
Kind regards
The Customer Care Team
Helen was very helpful and solved my…
Helen was very helpful and solved my problem with ease
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Citymain Administrators Ltd
Hi Sarah,
Thank you for taking the time to share your feedback. We’re delighted to hear that Helen was so helpful and able to resolve your issue quickly and smoothly. We’ll be sure to pass on your kind words to her. Thanks again for choosing us — we’re always here if you need any further support.
Kind regards
Hayley
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.