Dyno-Rod - Plumbing North & West London Anmeldelser 

Engineer Dave came yesterday via my British Gas Homesure account to diagnose & solve a problem I’ve had with shower hot water for 2 years, and after many visits. He listened well and diagnosed it quickly. Because he couldn’t get the part yesterday he promised to be back this afternoon to fit new part, which he just did. He explained to me exactly what he did and why, showing me the faulty part in comparison to a new one. He acknowledged that now this is sorted there may still be a shower issue to resolve but thinks his repair is most likely to resolve it. Dave delivered on his promise re timing etc, listened patiently to me as customer and spent time showing me what he’d done in lay terms, and explaining why it should resolve the issue. Thanks Dave.

Had Jack Davis call to replace a kitchen sink and taps great guy , came on time and very efficient. Worked very hard in the heat and finished off with a lovely result , very pleased with his work would recommend him.

Finding the leak in my shower was really tough but the engineers at Dyno were persistent and even when the part that would have been required was not available, they found a solution. So grateful for their knowledge, expertise and persistence to fix my issue.

Arron was polite and efficient and helpful

Great customer service…James really took his time to investigate the issue and kept us informed constantly.
As instructed parts are ordered and another engineer visit is required.

engineer was friendly and explained things in details. Work was done quickly and professionally

Arron from QHS is a brilliant engineer . He replaced one of the radiator in our house . He did it quickly and effective .

The staff who came here today was a very professional person . He called to check if we have received quote yet. Advised us professionally

Called Dynorod on a bank holiday as parents bathroom sink had a burst pipe. Baz came round as quick as possible and within hours he had inspected the issue, found the root cause, ordered and fitted the parts in a single day. He was professional, polite and went above and beyond to resolve the issue for my parents who were obviously very worried and anxious. Thank you Baz you were a life saver and a credit to your firm.

Nick D from Basingstoke, the Dyno-Rod Plumbing engineer, was an absolute expert and completed our power flush exceedingly well. He went beyond expectations, offered perfect advice, was clean, prompt, polite and thoroughly competent. Highly recommended.

Paul came to my house twice, arrived on time,sorted out the issues,fitted a new electric shower,talked me everything, only wanted a cup of tea,very nice guy,professional.

Nick attended today to flush our heating/hot water system. Fully explained everything that he was going to do and kept us informed at every step. Left our house as clean as he found it. Thank you very much.

Brian Hunter was at my property today and traced the under ground leak
Brian was excellent and found and repaired the leak without issue
Brian was very professional and arrived exactly the time stated

We just had a four hour call out with Baz, Charlie and Woz, they were helpful, patient and professional. I was really concerned that they wouldn’t get to the bottom of the issue and we’d be left without hot water but they were determined to sort it and we are so grateful,

Fantastic service! Very experienced engineer!

Brian was fantastic. He wouldn’t give up till had found the source of our leak

5-star review for a five-star plumbing work carried out by a 5-Star team at Dyno-Rod!!

Despite having to wait longer than anticipated to get the Dyno Rod quote, I am now completely satisfied with the work completed.
Engineer Sam was punctual and arrived at the time he said he would.
He was friendly and approachable from our first introduction.
Sam was safety conscious reassuring me with electrical and mains water checks before commencing work.
He was approachable and courteous providing a full and clear explanation of the works schedule and phases.
The old shower was decommissioned before the new installation. This was done methodically, seamlessly and without hiccup.
Sam respectfully used dust sheets whilst working, but nevertheless was keen to leave the work site clean and tidy upon completion of the job.
It was a pleasure to have Sam in my home and I would recommend him highly. Great job! Many thanks!

There were two nice plumbers. But they have to follow company procedure. The issue I have is with the company:
- took a long time to get a quote.
- once a quote was accepted to install a booster pump for the water pressure, it took a month to acknowledge, and only after several phone calls. I had to call BG (which outsources plumbing to Dyno in our area) to put pressure on Dyno to move things.
- the representation I was given regarding the results was wrong. I was told it would increase water pressure to at least 1.6 bars but that wasn’t the case.
- the cold water flow in the kitchen is actually slower now after installing the booster pump.
- I wasn’t offered any subsequent quality check. The plumbers seemed to be at a loss and continually called their manager who didn’t respond.
- I wasn’t left with any written report. I asked the plumbers to enter my reservations about the results, only after which I agreed to sign. So they left without providing me any document.

So now we are stuck with a booster pump, after having cost us £841 including labour. And I will have to enlist the help of British Gas to put pressure on Dyno to investigate.
Suffice to say I was very underwhelmed by the lack of professionalism.