Dyno-Rod - Plumbing East London Anmeldelser 

Cameron the senior engineer who came yesterday was brilliant. As was Kirk the senior engineer who came previously.
Sadly Dynorod admin were appalling in the ridiculously lengthy time they took with finally providing us with the appropriate appointments. Unfortunately the original junior engineer who did the required reflush rushed off without rebalancing our central heating system or fixing the problem. This all had to be put right by Kirk and Cameron. These senior engineers were excellent in their attention to detail and in their listening to the issues experienced by us.

We used Dynorod for a non visible leak in our flat - I cannot overstate how thorough and professional the engineer, Ali was - his communication was brilliant and he found and fixed the leak whilst also checking that there weren’t any other leaks. This was not an easy job but Ali was fantastic and really took the stress out of the whole situation

I had a leaking cylinder, initial call out was brilliant for the engineer to come and check the issue. We needed a new cylinder which had been ordered in April, we are now in June and no cylinder has been delivered to date. I have been calling Dyno since last week and not managed to get through until today, only to find out my cylinder was attempted for delivery but no one was home, despite asking for someone to call me before delivery!

And having checked my CCTV no one has attempted any delivery. Speaking to Dyno today, apparently the supplier cannot find my order and a new cylinder needs to be ordered and cannot be fitted for another week! We’ve been without any water since April - is this how they live.

What kind of customer service is this - poor communication! DO NOT USE THEM!!!

I needed two new toilets installed because the old ones were leaking. The engineer, Josef who comes from Romania did a wonderful job. He completed the job in one day, left no mess for me to clear up and wore overshoes to protect my floors. He also needed to install a valve to drain the water in the second toilet upstairs which he did without turning off the water supply. He also worded extremely hard. He arrived at 11.30 am and didn't leave till after
6.00 pm. I am very satisfied indeed.

Disappointed with the service and engineers attitudes from Dyno plumbing team. They have attending my property on several occasions over the last 2 weeks trying to fix a leak under the sink and the problem is still there.
I was even charged £284 as they said part of the pipes are not covered under the British gas home cover.
Even though the pipes and connectors were never replaced and leakage problem is still there after several attempts at fixing the problem. The Dyno teams keep blaming each other which is Dyno plumbing and Dyno Rod who deals with blockage of drains.
Problem still ongoing Several complaints made with British Gas and there subsidiaries Dyno plumbing/Rod.

Our plumber was excellent really friendly and very helpful and sorted the problem very quickly very highly recommended totally brilliant service thank you

Very professional at assessing the leak situation and fixing it. Very pleasant and competent. Thank you!

Excellent, professional and friendly engineer. I would highly recommend Chance to anyone in need of plumbing services.

Good service Job done excellent surely l will recommend customers thank you keeping London moving

Good and honest company that is to be trusted!

The plumber who came was helpful polite and considerate.Got on with the work and was very tidy.Job well done.

Great speedy service. Foxed the leak I had within 24hrs

Lennie was an excellent engineer. He arrived promptly and started on the job. Although the job was challenging he took it on him self to cause the least damage and ensured everything was set up professionally before he left. I cannot recommend the company Dyno plumbing enough. They have always delivered efficiently. They are under one of the best management I have ever come across (Shafi), always helpful and an expertise in their field.

We have been aimlessly calling them everyday without any success to get the mixer in the bathroom fixed. They tell us that the plumber will visit when we call them and no plumber visits our house. We cannot imagine how a company and its employees can behave this in sensitive. It has been 4 weeks that they haven’t replaced the mixer in the bathroom which has caused us immense discomfort, we have only one bathroom and the shower mixer parts are not working since the time we have moved in to this place. I have gone through other negative reviews and they are similar to what we have been experiencing. It is hard to imagine that such poor services are provided by a company like British Gas. This is a zero trust worthy behaviour and hope others who plan to get a contract with British Gas and dyno take a note of this reviews and look elsewhere.

I have a leak going through kitchen ceiling from the bathroom . Dyno Rod are telling me I have to wait just under a month for a plumber to return to fix the leak .
This is part of the British Gas Homecare plan!!!!
I have contacted both companies to complain and have heard nothing .

After some time trying to find a qualified local plumber at a reasonable price - with no success - my neighbour suggested British Gas one off repairs.
The engineers were friendly, knowledgeable and repaired the cistern - which was a fiddly job!
I would definitely call on them again

Have to use them as they are the company linked to British Gas Homecare. Plumber came in early January. Could not fix the problem and said he would order the part. Have been ringing British Gas for an update and they are passing my details to Dyno Plumbing to update me. Finally after trying many times I've managed to get through. I asked why no one was ringing me back and they said they didn't bother because there was no update. Unbelievable. Obviously British Gas use them because they are cheap.

Under my British Gas Home Care policy, Dyno was meant to replace a leaking hot water cylinder. The soonest appointment they could offer was a month away. This meant no hot water with a house full of guests over the Xmas season. The much anticipated day of my Dyno appointment finally arrived but a BG boiler technician came instead. The new water cylinder had not been delivered and this individual had no idea of the problem. He had nothing to do with installing water cylinders. He explained sometimes the BG and Dyno offices get things mixed up. After numerous calls with Dyno, a second appointment to install the cylinder was arranged. The soonest date they could offer was almost 3 weeks away. (It is now nearly 2 months without hot water, despite my £500 per year Home Care policy with BG.) The day before my Dyno appointment, I called their office just to double check they were indeed coming. i was assured they were. That evening I got a text from their engineer stating that the office had tried repeatedly to call me to confirm the appointment but had been unsuccessful in making contact. (This was demonstrably untrue. Mobile phones have call records.) I immediately texted to enthusiastically confirm and re-iterated that it was a two man job to carry the massive water cylinder up two flights of stairs. (At this point, I took nothing for granted.) I got no reply and texted again. He texted back "Perfect. I shall be with you 8am tomorrow morning...I will be with my colleague who can help me get the cylinder up to where it needs to go". My spirits rose with the promise of imminent hot water. He did not show the following day nor did he contact me. He failed to respond to either texts or calls. Later that morning I received a text from Dyno stating my appointment for tomorrow (???) had been cancelled due to unexpected circumstances and offered a slot in three weeks time.
As many on Trust Pilot have noted, it is virtually impossible to get through to Dyno by phone. While one is welcomed and reassured by a voice over that every call is important, 10 minutes on hold are abruptly ended by a message that all operators are busy and suggesting to call back another time. I spoke with an empathetic BG agent (filing an FCA regulated complaint seemed to help here) who emailed a detailed complaint to Dyno, but this also failed to evoke a response.
Thus far, I have found Dyno's customer care unresponsive and irresponsible in the extreme. I am very open however, to read their reply on Trust Pilot and hopeful they are committed to resolve the situation. I will post updates on this space and share my Dyno experiences as they unfold.

Terrible terrible service. You’ll be lucky they turn up to their own appointments. And even luckier if they pick up their phones on the first try. I’m on try 5 and still nothing. I’ve had to send an email complaining. They’ve wasted 3 days of mine waiting from 8am to 6pm, NOT LETTING ANYONE KNOW THEYVE CANCELLED.

Alsoooo!!! Best thing today!
12.25 pm plumber messaged me saying he was parking. It’s 1:34pm and he still isn’t here.

TERRIBLE. Don’t use.