J Parkers Wholesale Anmeldelser 

Beautiful bulbs arrived as had been stated - 100% of the bulbs were 'full,' good quality and ready for planting.

Unfortunately, the overall service provided by J. Parkers is, quite frankly, extremely poor.

Let me explain why:

1) No notification of out-of-stock items

When an order is being dispatched, you apparently don't consider it necessary to inform the customer that certain references are out of stock.

Why do items suddenly become unavailable? And more importantly, why aren't customers notified in advance?

When I place an order, every single reference is important to my clients. Had I been informed in advance, I could have anticipated the problem and sourced suitable alternatives elsewhere.

Instead, J. Parkers simply leaves its customers to discover the problem for themselves. It is yet another example of a company that clearly doesn't care.

2) No response to straightforward requests

With my last order, two references were not delivered. I contacted you requesting a refund for these items and a VAT invoice.

Four days later, I was still waiting for a response! I decided to call instead.

If J. Parkers is particularly busy at this time of year, perhaps you should consider employing additional customer service staff to deal with the increased workload. But no, once again, customers are simply left waiting.

3) VAT invoices – something that should be automatic!

As a wholesaler, you NEVER automatically provide a VAT invoice!

You are the only major company I deal with in the UK that fails to provide this basic documentation automatically. Every single time, I have to contact you and specifically request one.

How difficult can it possibly be to provide a VAT invoice as standard? This is basic business administration, not some extraordinary request.

Once again, J. Parkers fails to deliver even the most basic level of customer service.

4) The attitude of your Customer Service Representatives

Last but certainly not least, when speaking to your Customer Service Representatives on the telephone, they are not always particularly pleasant or helpful.

Some give the distinct impression that their attitude is along the lines of: "What does he want? Why is he bothering me?"

Customers should not be made to feel as though they are an inconvenience simply because they are contacting you with a legitimate query or problem.

The underlying problem

The trouble is that J. Parkers simply doesn't seem to care about its customer service.

You are probably one of the largest bulb suppliers in the UK. Customers and businesses will continue to buy from you regardless, so why bother making any effort to improve the service?

And that, precisely, seems to be your business mentality.

There is absolutely no sense of accountability, no apparent concern for customer satisfaction and no commitment to providing even a reasonable standard of service.

For all the reasons outlined above, it genuinely pains me to continue buying from J. Parkers. I only do so because your competitors are more expensive.

But make no mistake: this is not a positive endorsement of your company. It is simply a matter of price.

Having said all this, I suspect that my comments will make very little difference. I doubt that anybody will genuinely take these complaints on board, let alone do anything about them.

Why would they? After all, J. Parkers clearly doesn't care.

And that is perhaps the most disappointing thing of all.

I have been a customer of J.Parkers for well over 50 years and have bought all my bulbs from them every year.They have always been of the best quality with a great choice of varieties and at very competitive price Thoroughly recommended.D.Vee

Excellent product let down heavily by the courier - 'InPost'. Even though clearly stated on parcel (cardboard box) perishable items and hand written on the box to leave in greenhouse. It was left at the rear of the property under a clear sign stating - please do not leave parcels here, deliver around to main entrance on Main Street.

i've been purchasing from them for years and they're super reliable on the plant/bulb end! (can have delays on delivery of plug/plants, but for good reasons such as the drought)

Good quality bulbs but delivery is a bit slow.

Repeat customer. Enjoy excellent service and wide choice available

Quality bulbs and plants.

Although a couple of years ago I had to complain about some plug plants receive. However I was kindly refunded. I have purchased a further plug order which are absolutely splendid.
I believe it was the delivery was at fault in the original order and how they were handled in transit.

Tulip bulbs were fine. Fritillary bulbs were underwhelming - 4 out of 25 were undersize (and none oversize to compensate!) and none compared well with those I had bought before from Waitrose. I had hoped to buy the larger frits but they were out of stock. Have learnt from my lesson!

Easy to order, quick delivery, lovely bulbs and a surprise gift! Thank you!

Bulbs arrived in perfect condition and the generous size was as described.
Labelling and packaging meant they’re easy to check off and sort even in large numbers.

I ordered bulbs online. I didn’t receive any email confirmation explaining delivery times but could see the order in my account. I phoned after 2 weeks and was told that delivery time for bulbs is 28 days. After a month I hadn’t had any communication from J Parker or received my bulbs. I called again and was told my bulbs were being prepared for dispatch and would be sent ‘possibly next week’. I asked why I hadn’t been told there was a problem with my delivery. I was told that there wasn’t any problem because the 28 day delivery time is just an aim. I cancelled my order and have to wait 3-5 days for a refund. I’ve wasted a month when I could have used a reliable supplier and had my bulbs planted out by now.

Asked for advice on varieties as there were a lot of options. They replied that they cannot advise because there are so many, and to look at their website (as if I hadn't already), pointing out that they have photos and product description. Writing in that professional patronising tone too.

Receiving the wrong plants is not a new issue; it has happened more than once. What makes matters worse is that nobody ever responds to messages on WhatsApp. I submitted a contact form on 19 October, and to this day, I have still not received any reply.
Many of the plants they send arrive in such poor condition that they are almost dead. If you have the time and patience to chase them up, you could try to get the matter resolved. However, I have come to realise that they either lack basic horticultural knowledge or simply do not have the plants in stock, so they send similar-looking varieties instead as a way of dealing with the problem.
This is exactly what happened to me recently. I bought a bare-root plant, but it was only several months later, when it flowered, that I discovered it was not the Sedum 'Pinky' I had ordered, but a completely different type of sedum. I requested a refund, but I am still waiting for a response.
Their choice of courier is another major problem. The couriers clearly do not handle the parcels with any care, even when they contain plants. I have received boxes that were damaged and leaking, and the courier seem to completely ignore the directional arrows printed on the boxes.
Overall, the poor quality of the plants, repeated incorrect deliveries, lack of customer service and careless handling during delivery have made this a very frustrating experience.

Have used parkers for bulbs and occasionally plants for 20 years.
This year I ordered a large amount of thyme, all of which was old, woody and cut down, I complained and they refused to do anything about it. The heucheras were ok and the rest of the plants were scheduled for delivery in mid August. It's now mid October and finally they tell me they are going to be delivered while I'm on holiday. Further issues trying to cancel everything and get my money back. Not happy at all!

I have been a customer of J Parkers for over 40 yrs i order plants and bulbs every year from them. This year the delivery has been so bad that i have cancelled futher orders placed. Their loyalty to Evri is costing them i won't be using them to order anymore live plants till they change their courier or give us another option. Every live plant delivery 5 in total this year had issues from not able to deliver because they needed a van to all packages so badly handled packaging and plants damaged.

My pachysandra plants arrived yesterday. All 33, perfect plants, big, healthy, glossy foliage and well developed root systems. I'm over the moon with them. In my experience Parkers plants are amazing value for money and healthy. Every spring I have stunning candelabra primula that grew from 5cm plants. Although sometimes the time waiting for deliveries leaves a lot to be desired.

Never had the products delivered as using a carrier that can not deliver in office hours . Have used Parkers for years but never again as order keeps being returned as delivering Fridays after 5pm.

Shocking experience with this company. I ordered hydrangea paniculatas. When they finally arrived they were in a shocking condition, brown deseased leaves, leggy thin stems .I contacted with photos and it has taken 3 weeks to receive a reply. Saying plants are dormant this time of year, if they don't flourish by next spring, to return them for a refund or replacement. I wanted to add photos here but doesn't seem to be able to