Durian Furniture Anmeldelser 

Horrible customer experience. The order is not delivered even after 1 week of expected delivery date. The customer service center is utter nonsense. They do not answer to any queries rather say that I would get a call back from concerned team which I never get.

I am not able to see the status of the delivery and also received a message that my order will be delivered by 15th June but later was informed after online chat that delivery is going to happen by 01st July

I have neither received my order nor the system shows its tracking. Cal you please help? My cell no is 9632042244

Delivery time is taking too long. I am wondering if I had made a mistake by ordering from your website.

Very sad that I got this furniture and I regret for it. No manual, no screws, it's not in box package. All came in a carton with no proper packaging. Delivery on other side took 3 weeks. I will never ever buy from Durian.

Good product, Great service and delivery happened way before the ETA. Thank you Durian.

though the product is good but installation service is poor. They delivered my chair pre-installed due to COVID-19 but neck/head rest is loose. I cannot use this chair until they rectify this problem. I called installation person many times to come and clear the issue but after 3-4 days he is saying that you need to contact Mumbai team as you have purchased it from Mumbai directly (online). I have purchased it from durian because durian is a good brand and I don't want to waste my time in communicating with call centre representative. Since it is an installation issue so installation team should clear it. Else take this chair back and make a refund.

Still haven't received the product. Noone from team has got in touch.

23 Jun - not delivered yet.
9 Jun - So far it is bad. I understand the COVID situation. But everything else is getting delivered in time. And moreover there is no way to communicate with you. Those numbers and whatsapp number no one replies. Nither anyone replies on email. With this kind of service it won't work.

At the time of placing the order I was told that order will be delivered with 2 weeks. I also received message confirming the same. Now after waiting for 3 weeks, they have postponed my delivery date to more 5 weeks. I am not even allowed to cancel it

No any details on my order after customer support said that they will share the details on mail or phone.

I do not recommend to order durain products. I have ordered durain office chair 3 weeks back, didn't receive it till now and I have no idea where it is, not able to trace it. And on top of that poor customer service.

You guys did a great job. Delivered it sooner than expected and installed it nicely. Happy with the service.

even after providing the order number, website doesnt reflects the delivery status

A month to deliver. Nonsense.

Worst experience, have paid for the product and still awaiting it's delivery for 30 days. Have been asked to further wait.

My chairs were delivered to me before the scheduled time.

The chair is an excellent chair for home offices.

Also, the fitters suggested assembling the chairs outside our apartment to keep a safe distance.

The site needs redesign and easily accessible for checkout. Needs multi browser support.

Good Point - The Product installation is really good. And product quality is also well built.
Bad point - The product is not stored in a good condition at the warehouse which has lead to multiple scratches and wear-down in the product quality.

The experience of purchasing furniture online is hasslefree but still a bit risky. In my case, the order got confirmed but then it could not be shipped due to lockdown restrictions. This was something that was not notified when i placed the order.