I really like their UI and huge selections of the slots. I was successfully able to withdraw twice over 2 grant I think. Process usually takes 5-7 days with crypto (this is pretty smooth process co... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have had a awful and confusing time trying to withdraw. I had been turned down withdrawals different times and for different reasons. Different agents gave different reasons why. I did the verificat... Se mere
Virksomheden har svaret
So I noticed that they changed their gaming platform. Almost every slot used to have the option to play the game in slow, normal or fast mode. Now, every single game has only a normal or fast speed o... Se mere
Virksomheden har svaret
For the love of God, DO NOT USE this site!!! So unprofessionally done. God help you if you need real help and you get stuck chatting with "Bob" their AI bot. USELESS! Only get a fraction of your wi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to DuckyLuck! Your home for the best online casino experience in the industry!
Kontaktoplysninger
Du bør vide
2,6
Under middel
387 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I enjoyed playing here
I enjoyed playing here. The game selection is nice, and the site runs smoothly. Customer support was helpful when I had a question. It is a reliable platform overall.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Molly,
Thank you for the kind feedback! We’re thrilled to hear you enjoyed the game selection, smooth performance, and helpful support, that’s exactly the experience we aim to deliver.
We appreciate you playing with us and look forward to bringing you even more fun and reliable gaming ahead!
Kind regards,
Casino Experience Team
I swear these guys have an algorithm…
I swear these guys have an algorithm that makes you win up until you're about to finish your wager - then you lose mysteriously.
Not only that, they take forever to get you your winnings and then blame it on some "technical issues".
Spend your money elsewhere just not with these people - scam
Reply to their reply-
It's not so random when it happens all the time in the same weird way. I've actually went out of my way to test my theory and while I wasted the money on my deposits, I discovered I was correct.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Daniel,
Thank you for sharing your concerns. We understand how frustrating it can feel when gameplay doesn’t go as expected and when withdrawals seem to take longer than anticipated.
All of our games operate on certified random number generators (RNGs), and outcomes are not influenced by wagering progress or account activity. That said, we take any concern about gameplay or payouts seriously and are always happy to review a player’s session in detail.
At this time, we weren’t able to locate an account associated with this review. To allow us to properly investigate and assist you, we kindly ask that you update your review with your username (or contact our support team directly from the email registered on your account).
Once we have those details, we’ll be glad to look into your experience and provide clarity as quickly as possible.
Best regards,
Casino Experience Team
***Update***
Hello,
Thank you for following up. We’d genuinely like to look into this further for you, but we’re still unable to locate an account based on the information shared so far. Without account details, we can only respond in general terms and can’t verify or address what you’re describing.
Once we have the correct information, our team will be happy to review everything in detail and provide clear answers.
Best regards,
Casino Experience Team
Good and then they suck
First off this site from the verification process to getting help via chat has been nothing but outstanding. Every step of the way has been great. Until you go to withdraw your money and these guys are the absolute worst. To be verified have everything approved and then have to wait 5 days for you to receive it is the dumbest thing I've ever seen. Everyone ask yourself this question what casino has a closed Holliday? Zero so everyday should be a business day. These sites get worse and worse it's sad. But this site has been better than some
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Sam,
Thank you for taking the time to share such a detailed and honest review. We truly appreciate the kind words about our verification process and live chat support, and we understand how disappointing the wait can feel once everything is approved and you’re ready to receive your funds.
While we aim to process withdrawals as efficiently as possible, withdrawal timelines are based on business days, which means weekends and public holidays are not counted. We know this can be frustrating, especially after a smooth verification experience, and we’re continuously working to improve our turnaround times.
We appreciate your patience and your balanced feedback, and we’re glad to hear that overall your experience with us has been better than with some other platforms. If your withdrawal ever goes beyond the expected timeframe, our support team is always here to look into it for you.
Best regards,
Casino Experience Team
I joined duckyluck.ag online and found…
I joined duckyluck.ag online and found many super fun games that kept me entertained for hours. The rewards made it even better, cos I won a loot drop so I got my btc deposit back
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Gerald,
Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed the game selection and had a great time playing. It’s especially great to know the rewards added to the excitement!
We appreciate you playing with us and hope you continue to enjoy many more fun sessions ahead.
Best regards,
Casino Experience Team
I would leave a negative number if I…
I would leave a negative number if I could, this site is a scam, you can win a million dollars if you want to but you will never be able to withdraw it. It’s the biggest scam out there. Steer clear of this BS site.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Adam,
We’re sorry to read that this has been your impression, and we appreciate you taking the time to share your concerns. After reviewing your account, it appears that the main issue stems from a misunderstanding around how bonuses and their wagering requirements work.
When a bonus is accepted, winnings are not immediately withdrawable until the full playthrough requirement is completed, and bonuses may also include a maximum cash-out limit. These details are outlined in the bonus terms before activation and are standard across the industry. If a player prefers to avoid these restrictions, playing without a bonus allows winnings to be withdrawn without the bonus specific terms.
We want all players to feel informed and confident, which is why we provide detailed explanations in our Self Help Center. You may find the following resources helpful:
https://www.duckyluck.ag/max-cashout-limits-explained/
https://www.duckyluck.ag/self-help/promotions-bonuses/what-are-wagering-requirements-and-how-do-they-work/
https://www.duckyluck.ag/self-help/general-promotions/can-i-withdraw-my-bonus-money-whenever-i-want/
Our support team is also available to review your specific account activity and walk through everything step by step, so nothing feels unclear or unexpected.
We value your feedback and are always happy to help clarify how things work so players can choose the options that best fit their play style.
Best regards,
Casino Experience Team
I really like the daily cashback…
I really like the daily cashback feature here. It softens the blow if I do not win. The rewards program actually feels useful compared to other sites (I won't name names)
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Henriette,
Thank you for the great feedback! We’re happy to hear you’re enjoying the daily cashback feature and finding real value in our rewards program. It’s designed to give back and make every session more enjoyable, and we’re glad it’s hitting the mark for you.
Best regards,
Casino Experience Team
I like ducky lucky because has differnt…
I like ducky lucky because has differnt bonuse and free spin and also payout is fast
11. januar 2026
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Nosratollah,
Thank you for the great feedback! We love hearing that you’re enjoying the different bonuses, free spins, and fast payouts. That’s exactly the experience we aim to deliver, and we’re excited to keep bringing you even more fun and rewarding play ahead.
Best regards,
Casino Experience Team
There a scam
I opened my account one day while I was waiting in my dad to get a surgery done. I was up 7000.00 dollars and I logged off. I came back to the site and magically the money was gone I chatted with the people there and all they did was tell me that I had wagered the money and it was gone I explained how I stopped gambling and logged off due to the dr coming in to talk about the surgery. They did t help at all they said the sites history said I did big beats and lost. That was the first time! I then played again and won 4500 I went to withdraw it and now they’re saying I did a promotional deposit which states I can’t withdraw until I hit 145,000 wth is wrong with these people?! Not o my now it was the 7,000 plus the 4500. The chat people were lieing about what I said trying to see if I agreed with them. But I shut that down really quick when I told them I had screenshots of the whole conversation and the tabs that popped open on their own with the website. I’ve done chats and emails. I’m just gonna report them. This sites a scam stay away! They even locked me out after I told them I was going to report them.
31. december 2025
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Emanuel,
Thank you for sharing your experience. We understand how upsetting this situation can feel, and we’d like to clarify how bonus play works, as it appears there may have been some confusion after reviewing your account and previous interaction.
When a bonus or promotional offer is active, any winnings are first credited as bonus balance. This balance is not withdrawable until the full wagering (playthrough) requirement associated with that promotion is completed. Each promotion also includes a maximum cash-out limit, which caps the amount that can be withdrawn from bonus-related winnings, even after wagering is met. All wagering activity is recorded in the account history, including bets placed while logged in.
Our support and verification processes are in place to ensure account security and fair play, and account access is never restricted for raising concerns. We encourage reviewing the bonus terms before playing, and our support team is always available to explain them in detail and help avoid misunderstandings in the future.
Best regards,
Casino Experience Team
Duck luck cashed me out $2,800 my first…
Ducky luck cashed me out $2,800 my first time playing with them and there wasn’t even any hassle like most other online casinos! I got to say honestly I was happy with how everything worked out! Thank you lucky duck!
Sincerely, C.D.S
29. marts 2025
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Jennifer,
Thank you for sharing such a great experience! We’re thrilled to hear that your first cashout went smoothly and that everything worked out so well for you. That’s exactly the kind of experience we aim to provide.
We truly appreciate you playing with us and hope this is the first of many great moments and successful withdrawals ahead.
Kind regards,
Casino Experience Team
I’ve sent my info in at least 20 times…
I’ve sent my info in at least 20 times for hours to days waits on if my stuffs approved and everytime I think I’m close I can get my money I’ve requested at least 20 times to get withdraw I get a response back that my photo too blurry etc when it’s clearly not just to have to wait another 2-3 days for them to email me soemthings wrong an I didn’t realize wasn’t the right casino I had clicked on fb for until my husband found one and clicked a link sent him to the actual casino app for Salamancas gaming that’s when I finally realized I didn’t know if I was getting scammed or what was going on I’m now a month in and still fighting on getting money I’ve won withdraw
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Michelle,
Thank you for sharing your experience. We understand how frustrating and exhausting this process can feel, especially when you’ve been trying to withdraw for some time.
At this moment, we’re unable to locate an account associated with the name shown on this review. To allow us to look into this properly, we kindly ask that you update your review with your casino username or contact us directly from the email address registered on your account at support@duckyluck.ag
While verification can feel tedious, it is a standard security measure designed to protect your account. Our Help Center also includes tips on how to submit documents correctly to avoid rejections, and our team is always happy to assist once we can review your account details.
Best regards,
Casino Experience Team
Ya’ll just don’t
Ya’ll just don’t. They have all the bells and whistles, looks great, fun games, etc, but this is scam shady!
I’ve lost a ton of money to this place over time and now they’re refusing to pay a jackpot I hit for $57k.
Get this… I had an account that I closed back in 2023, they demanded a reason or they wouldn’t close it so when they asked me why I said it was because I was just gambling too much and I was taking a break and wanted to close it. I have had my information stolen online multiple times, so I’m not gonna just leave it open and not use it.
Anyway, I opened my account a couple months ago strictly reopening. I didn’t think it was a big deal. I’ve made multiple deposits since then, use the same name, same birthdate, and never had an issue. I’ve never been looked at for fraud, illegal activity, nothing. Anyway, I won a jackpot on December 27 in the amount of $57,000. When I went to withdraw it, I noticed that my email address was listed with an 08 and not 09 in it, like it should’ve. I must’ve just fat fingered the keyboard and not noticed. I messaged them and asked them to correct it….they said they look into it. 10 minutes later they said they were permanently closing my account and forfeiting my winnings due to breaking policy and having multiple accounts.
I have never had multiple accounts, I had one almost 3 years ago that I closed…and they said it was a permanent closure….so why would opening a new account with the same info mean having multiple accounts?
Well now I’m fighting with them; their instant messaging people say they can’t help and keep submitting it for review (smh), they won’t respond to my emails, won’t give me and legal department information so I can have an attorney reach out to them. At this point I’m going to the gambling commission cause this is just BS.
Edit: they sent me to the VIP department…ooohh fancy..NOT! They told me they couldn’t help, to wait for an email, and then sad they had to close the conversation and ended it before I could respond.
Wow, such great service!
***reply to DuckyLuck response:
Your team did not reach out to me to discuss this privately, they sent me an email saying this is final and they will not be reviewing it further. I have emailed multiple times to your team, I’ve messaged you on chat, and nobody has asked to speak with me privately to discuss this. They either do not respond, or they tell me to email you and then they disconnect me on the chat bot.
This is a scam. I closed my account at my request, I reopened my account at my request, your site let me, and it was open, and I played on it for a couple months. I lost money to you and you never close my account, you never questioned it. But the minute I won $57,000 and tried to cash out, you close my account and voided all of my money. Funny enough, you kept the money I deposited and lost. Maybe y’all should refund that if you don’t wanna pay me the money that I won on your legitimate website, the money I won legitimately.
I close my account with you because I was just playing a bunch and I was losing, and I didn’t want some random open account on the Internet that someone could hack, because I have been hacked on your site before. I have never requested that my bank decline or refund my deposits to ducky luck. That is incorrect. I closed my account, I did nothing illegal, I did nothing shady, I used your site according to the rules. I didn’t have multiple accounts, I had one account, that I closed, and then opened so I could play again. You people simply don’t want to have to pay the jackpot that you parade all over your website for someone to win, and then when someone actually wins it, you come up with some shady excuse. It’s all over every single review on this site. If you would like to discuss this privately, I’m happy to do so. However, I have already retained legal council, and we have attempted to contact the gaming commission that rules over DuckLuck and are waiting to hear back.
**Update
I received an email today and DuckyLuck essentially offered to buy me off and refund me my money that I used to deposit and play with (according to them this is “a goodwill resolution in fairness and transparency”). Instead of the full amount of my winnings, they offered me $2218.30 and ask that once I receive that money, I update a positive review on here. They made sure to mention that while it was at my discretion, they would value it very much.
So, instead of the $57,000 I won legally (in “fairness”) on their site, they’re asking me to accept just shy of 4% of my total winnings and happily take that and give them a positive review.
Decline. I will take my winnings or my legal rep will continue to take this further, and I will continue to give honest feedback and reviews until it is made right.
**Update:
I am unable to add to this beyond 70 characters. I have received a reply and my legal counsel will review and respond.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Megan,
We appreciate you bringing this to our attention.
Our internal team is actively reviewing your account, and we will be providing an update as soon as the review is complete. We’re committed to looking into this thoroughly and ensuring it’s addressed appropriately.
Best regards,
Casino Experience Team
***Update***
Hello Megan,
We’re sorry for the frustration this situation has caused and understand how upsetting it is to feel like a win was taken away. We appreciate the chance to clarify, while being mindful of your privacy.
After reviewing the full account history, we can confirm that multiple accounts were created over time. As per your request, previous accounts were closed for responsible-play reasons and any subsequent accounts were automatically restricted once the system identified the connection. In addition, the deposits made on that account were later disputed through your payment provider and returned.
While the most recent account was initially able to deposit and play, additional checks can take some time to conduct. During this review, the prior account linkages and history were confirmed, and the winnings were voided in accordance with standard account-eligibility and responsible gaming rules.
We take responsible play and account integrity seriously and apply these protections consistently. Our support team remains available to continue this conversation privately if you’d like further clarification.
A request has been sent to you privately to discuss further actions and we would like to work together to resolve this request in a manner that benefits all parties.
We look forward to hearing from you.
Kind regards,
Casino Experience Team
***Update***
Hello Meagan,
My name is Caleb, and I am the Casino Manager at Ducky Luck. Your case was escalated to me, and I have now completed a full review of your account history.
At Ducky Luck, we take a customer-centric approach and are typically lenient when terms are broken unintentionally. When I was first informed of your case, I initially believed this to be a straightforward multiple-account issue and was inclined toward leniency. However, after reviewing your full history, I fully support the actions taken by our team.
It is clear that you were fully aware of our rules and repeatedly and intentionally circumvented the systems designed to enforce them. As a result, your winnings were correctly confiscated. While I would not have approved the return of your deposits had I been involved earlier, the team has already committed to refunding $2,218.30, and we will honor that commitment.
For clarity, the relevant history is summarized below:
• May 14, 2022: You opened your first account (Mrk***09), which you later requested to be permanently closed due to a gambling addiction. Accounts closed for this reason may never be reopened.
• October 5, 2022: A second account (Jcm***86) was opened using different personal details and was locked after being linked to your original account. No deposits were made.
• August 12, 2023: A third account (Meg***09) was opened using different contact and address information. It was linked, locked, and you were warned against further account creation. A $465 chargeback followed.
• February 11, 2025: A fourth account (Mke***84) was opened using new details. After credit cards were blocked, Bitcoin was used to deposit and generate the disputed winnings. During withdrawal review, the account links were confirmed, and the account was closed on December 27, 2025.
Our terms explicitly allow confiscation of funds when multiple accounts or deceptive information are used. This was not an accidental violation but a repeated, deliberate pattern despite prior warnings.
Accordingly, the closure of your account, confiscation of winnings, and refund of $2,218.30 is final. All records are fully documented and available to our legal team should you choose to pursue this further.
Caleb
Casino Manager
Ducky Luck Casino
I adore playing table games and slots…
I adore playing table games and slots at Duckyluck.ag. Every time I played, I was excited by the variety of games and the thrill of winning. Withdrawals went smoothly, which made my whole experience very pleasant and fun.
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Andrew,
Thank you for such a wonderful review! We’re thrilled to hear how much you enjoy both our table games and slots, and that the variety keeps the experience exciting for you. It’s especially great to know that your withdrawals went smoothly and added to an overall positive experience.
We truly appreciate you playing with us and look forward to bringing you even more great games and enjoyable moments ahead.
Best regards,
Casino Experience Team
I Just wanted to ask the people running this site
I Just wanted to ask the people running this site everyone is saying for me to keep my money cause this site is a Scam because nobody can withdraw any money.So what do you have to say about 90 % of the people is say its a SCAM
4. januar 2026
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Shawn,
We appreciate you sharing your concern. Our goal is to provide a smooth and reliable withdrawal process for every player. Please note that the verification step is a one-time requirement, and once it’s completed, future withdrawals process much more smoothly.
To help players receive their funds as quickly as possible, we strongly recommend using Bitcoin, as it is our fastest withdrawal method and avoids delays associated with traditional banking.
If you have encountered any difficulties along the way, our support team is always available to guide you and make the process as straightforward as possible.
Best regards,
Casino Experience Team
I discovered Duckyluck.ag to be a…
I discovered Duckyluck.ag to be a refreshing online casino with live games that entertained me and provided actual possibilities to win, so I now play frequently with confidence and satisfaction.
31. december 2025
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Elizabeth,
We’re glad to hear that you’re enjoying our live games and that our website has given you the confidence and trust to play comfortably and safely.
We look forward to continuing to provide you with an enjoyable and secure gaming experience!
Best regards,
Casino Experience Team
I tried to make a withdrawal of my with nothing but problems!…
I tried to make a withdrawal of my winnings on December 4, 2025 and was sent a check that my bank would not process due to the fact that the bank routing number on the check was incorrect. Luck duck then cancelled the check and returned the check to my account, with no explanation at all of the bogus check. On Dec. 19, 2025 I again tried to withdraw my winnings, this time giving them the information to make a wire transfer to my checking account. It shows that wire transfer take 3 business days. Every time I check the account its shows as still processing? 11 days and no explanation why it is taking so long. I send emails asking for explanations and get the same generic answer every time. The last email said it would go to provider on the 29th. It is the 30th and still no progress. I am beginning to wonder if I will ever see my funds. I use other online websites and have not had any trouble getting my funds. Does this have SCAM written all over it?
4. december 2025
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Lynn,
We sincerely apologize for the inconvenience you experienced with your withdrawal. This is certainly not the experience we want for you or any of our players, and we appreciate the opportunity to help clarify the situation.
First, we’d like to explain that our checks are issued from Canada. To ensure they can be successfully deposited, your bank must accept international checks. For best results, we recommend visiting your bank in person and depositing the check directly with a teller rather than using an ATM, as this helps prevent potential issues and ensures smoother processing.
Additionally, please note that Bank Wire withdrawals require up to 5 business days for auditing and processing, followed by up to 20 business days for delivery to your account. This information is also available on our website. For a faster option, we do offer Bitcoin withdrawals, which typically take 3 business days for auditing and processing and up to 1 business day for delivery.
If you have any further questions or need additional assistance with your withdrawal, please don’t hesitate to reach out via our live chat. Our Support Team will be more than happy to assist you and address any concerns.
Kind regards,
Casino Experience Team
I cashed out and waited knowing there…
I cashed out and waited knowing there are no bit coin done over the weekend now i get the holidays but now it should have been paid out on 22 n still 26 noting this site is trash... it's not the first time
20. december 2025
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Tracy,
Thank you for sharing your experience. We understand how frustrating delays can feel, especially around weekends and holidays. While Bitcoin is our quickest withdrawal method, weekends and public holidays do not count as business days, which can extend processing times. As a tip, we recommend requesting withdrawals earlier in the week whenever possible.
That said, we’re glad to confirm your funds have already been paid out, and we truly appreciate your continued play and the many successful withdrawals you’ve had with us in the past.
Best regards,
Casino Experience Team
***Update***
Hello Tracy,
We’re following up to confirm that your withdrawal has been completed. Could you please let us know if you received the funds as expected? If everything has been resolved, we would truly appreciate a kind update to your review reflecting the outcome.
Thank you for your time and continued play with us.
Kind regards,
Casino Experience Team
Markets itself as the BEAU RIVAGE
This popped up as an ad for online gambling for the BEAU RIVAGE CASION . Downloaded as an app titled BEAU RIVAGE then opens up as a web page for Ducky Luck ! I wish I had a way to inform the BEAU RIVAGE because I'm sure their legal team would have a field day with this bait and switch tactic using their good name for some scammy website!
24. december 2025
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello there,
We truly understand how confusing and frustrating this situation may be, and we appreciate you bringing it to our attention.
We’d like to clarify that we are not linked with or partnered with Beau Rivage Casino. We’re aware that some third-party pages may incorrectly link our website to other casinos or apps, and our team is actively working to address and prevent these situations to avoid any confusion or misinformation.
Creating a safe, transparent, and trustworthy gaming environment is one of our top priorities. We genuinely value your feedback and would love to invite you to explore our website directly. We’re confident you’ll enjoy the experience!
If you need any additional information or assistance with creating an account, our Support Team is always available and happy to help.
Best regards,
Casino Experience Team
Beware
If you deposit here please turn off whatever credit card you use, my card was charged for the same amount I deposited two days after when I know I didn't make a deposit. You don't want any of these employees having access to your card info.
17. december 2025
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Jordan,
Thank you for bringing this to our attention. We understand how concerning unexpected charges can be, and we want to reassure you that player security is taken very seriously.
Our dedicated team will thoroughly review your account and transaction history and will provide you with an update as soon as possible.
Please reach out to our support team directly so we can assist you promptly and ensure everything is properly reviewed.
Best regards,
Casino Experience Team
Total sham and crooks
I went to withdraw my winnings and sent all the documents they requested this scam site keeps sending emails saying they didn't receive it even though sent it a total of seven times and sent it again before this review. On top of not paying compromised my credit card would recommend not spending your money and should be a way to take legal action for false advertising and total fraud
8. december 2025
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Elmer,
We’re really sorry to hear how frustrating this experience has been, especially after the time and effort you’ve taken to submit your documents multiple times. That’s certainly not the experience we want for our players.
To help ensure documents are properly received and reviewed, we recommend sending them from the email address registered on your account and submitting each document in a separate email. This helps our verification team process everything without delays.
We’d also like to reassure you that we do not compromise customer payment information, and account security is taken very seriously. Our support team can review any transactions on your account in detail, and your full deposit history is always available directly within your account for transparency
If you haven’t already, please contact our support team via email so we can confirm receipt of your documents, review your account activity thoroughly, and assist you as quickly as possible.
We appreciate you bringing this to our attention and giving us the opportunity to help resolve it.
Best regards,
Casino Experience Team
Positive experience the games is…
Positive experience the games is fantastic the customer service is grade A++ and I was able to submit my information to get withdraw after verification hopefully they approve me soon fingers crossed also I didn’t utilize any of the welcome bonuses due to the rules and regulations I just tested my luck and hit big right before Christmas I love you DuckyLuck and look forward of years of fun as your website is 100% trust worthy and worth trying ***Update** They Paid out***
14. december 2025
Uopfordret anmeldelse
Besvarelse fra DuckyLuck
Hello Gamers Eye Candy,
Thank you for such an amazing review! We absolutely love hearing that you’re enjoying the games and that our support team made a great impression. It’s awesome that you took the time to understand the rules and played on your own terms; hitting a big win right before Christmas makes it even sweeter!
Our team is working on your verification, and we’ll keep things moving as smoothly as possible. We truly appreciate your trust and your enthusiasm, and we’re excited to have you as part of the DuckyLuck family for many more fun wins ahead.
Kind regards,
Casino Experience Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.