Dubai First Anmeldelser 

The agent called from dubai first number and give me offer of 1000 joining bonus since i am the existing customer of FAB. But it was just fraud and even i was charged annual fee of 400+vat for which he informed me that first year will be free. I called multiple times to their helpline but they always respond that the charges are irreversible

Very bad experience, please don't go for any products worst banking experience with this bank ,frued transaction happened but no response and not responsible hidden charges credit card

The agent called from dubai first number and give me offer of 1000 joining bonus since i am the existing customer of FAB. But it was just fraud and even i was charged annual fee of 400+vat for which he informed me that first year will be free. I called multiple times to their helpline but they always respond that the cahrges are irreversible

A sales man called "Fadi" sold me a credit cards saying it is free, then I found there are fees around 400aed to be paid, I complaint against the employee they said they will not cover the fees but they will take action againsts him. Fraud way to sell products like beginners, and scammer, not a professional communication from professional bank like FAB. Very frustrated.

I am extremely disappointed with my recent experience at FAB, particularly with the misleading information provided by your representative, Ms. Dina (Staff Code : FABS6582). I chose to open an account with FAB based on the attractive offers she promised, but everything turned out to be false.
1. iPhone Offer: Ms. Dina informed me about an iPhone offer, which was one of the key reasons I proceeded with the account. However, when I visited the Fujairah branch last Friday, the customer care executive informed me that this offer was not active and had already ended. This was a clear case of misinformation.
2. Credit Card Misrepresentation: Ms. Dina assured me that the credit card would be lifetime free with no yearly membership fee. Yet, in the very first month, I was charged a membership fee of 400 AED. When I confronted her, she claimed that the fee would be waived if I made purchases totaling 5000 AED, which I did. Despite this, the fee was not canceled. Upon contacting the credit card center, I was informed that this was false information and that the membership fee is mandatory.
3. Unresponsive Communication: After realizing that all the information provided was false, I attempted to contact Ms. Dina multiple times. Unfortunately, she has not responded to my calls or messages, further adding to my frustration.
4. Misleading Multiple Customers: It has also come to my attention that I am not the only one misled by Ms. Dina. Three of my colleagues were similarly deceived by her false promises and inaccurate offers, leading to a widespread sense of dissatisfaction and distrust. We all trusted FAB based on her information, and now we all feel deceived.

I feel cheated and misled by Ms. Dina's false promises. This is not the level of integrity and customer service I expected from a reputed bank like FAB. Such unethical practices severely damage customer trust.

I hope this feedback is taken seriously, and appropriate action is taken against such misleading practices. I am now reconsidering my decision to continue banking with FAB due to this negative experience.

Agent just want to give credit card they give wrong information to customer , and when yuu make complain the bank Managment team will tell you we are not responsible
Very bad customer service also

When we wanted to connect through their customer care there is some voice assistant comes in and ask for the questions. OMG, that’s so much frustrating to answer the questions and that system is useless to understand your answers and in return card number that I enter won’t be able to identify as an active card. Calls gets cancelled every single time. Why do banks put in voice assistant when it’s not even ready to understand the answers that customers say over the call and without properly testing the call assistant. Stupid customer care service and stupid voice assistance and supposedly banks deliberately put in these kind of voice over assistance jus to frustrate the customers and not to receive their calls or complaints.

A Credit Card Agent contacted me multiple times, offering the bank's credit card. During our discussions, he mentioned that the card would be free for the first year, with charges applying from the second year. He also stated that if I spent 10,000 AED or more, I will get a Mobile phone and the charges for the following year would be waived.
After several calls, I finally agreed to get the card, and we activated it together (using the bank mobile app). However, a few days ago, I was surprised to see a 419 AED charge (card fees). When I contacted the bank to file a complaint, the only response I received from the representative (complaint department) was a repeated statement: “It’s not the bank’s responsibility, and we cannot cancel the charge.”
This experience has left me disappointed, and the bank has now lost a customer. I would strongly advise others to be cautious and avoid dealing with agents.

Beware of Dubai First Credit scam. there credit card agents are lying

The sales person (Fab Bank Employee # Mr. Gurjant Singh) told that the card is free for the first year but the annual fee of AED 420+VAT is deducted from the credit card within 40days.

Once I checked with the agent, he told that once you spend AED 8000 within 60 days, you will get AED 800 joining bonus and bank will refund AED 400 membership fee (card annual fee) and I have spent more than 10 thousand within 45 days and after 6 months once i checked with Dubai First Customer service about joining bonus / annual fee refund and now they are saying you are not eligible for the bonus and card annual fee refund

Promise:
800 Dhs Joining Bonus
Free for 1 Year - 2nd year 420 Annual fee
5% cash back on everything

Result:
No Joining Bonus
420 Dhs Annual Fee within 40 day
5% cash back on some things only.

Be aware of dubai first credit scam .. there credit card agents are lying .. when you complain to bank they are they are not responsible and they will close the case .. i lost 400 aed .. even agents stop answering my call

The sales promised that the cards is free for first year, later i was charged of AED 420,

Dont Trust dubai first Employee they are fraud,
And even cashback do not work properly,

Please complain against the employee and sue the person.

This bank doesn’t deserve even one star. The sales person is not giving correct information about the yearly fees. They just give you card and then charging for 400 for no reason. Shame on you. Some people salary is only 1000 and you’re charging 400!!!!!! Only for your sales person to reach his target. All this bank and your sale person is going to be reported to central bank and Dubai economy department! Never ever take anything from this bank.

Very bad service and giving fake information to customers in order to sell the credit cards
Very pathetic service.

In July 2024, I was contacted by a bank representative promoting the Dubai First Credit Card. The staff member highlighted its features and an ongoing offer: spend AED 8,000 within 60 days of issuance via a digital wallet, and receive 10% cashback. Additionally, I was assured there would be no annual fee for the first year.
Surprise #1: Annual Fee Charged
To my shock, the first statement in August 2024 included an AED 400 annual fee. When I contacted customer care, I was told that the annual fee is applied by default on the first statement and is non-refundable. This was completely contrary to the promise made by the representative. I lodged a complaint against the staff member for misinformation and also confirmed the cashback offer with the bank, which they verified as valid.
Trusting the Bank's Reassurance
Based on the confirmation, I went ahead and met the spending criteria of AED 8,000 within the given timeframe.
Surprise #2: Cashback Denied
By November 2024, I had still not received the promised cashback. Upon following up, the bank informed me that I was ineligible because I had previously held a First Abu Dhabi Bank (FAB) credit card. This reasoning was baffling, as the Dubai First card was presented as a separate product. The representative refused to reconsider and logged a complaint for further investigation, providing the reference number CAS-811465-Q9N6G6.
The Final Blow
After 10 days, the bank concluded that the call recording from August 2024 (when I initially complained about the annual fee) was "untraceable" and closed my case, denying the cashback.
This experience reflects poor customer service, misleading practices, and a lack of accountability. The bank's refusal to honor its commitments and their staff's false assurances have eroded my trust completely.
My Advice
Stay away from this bank if you value transparency and honesty. Their practices and employees seem designed to deceive rather than serve customers.

I have never ever seen this kind of the worst bank in my life...The bank is liars and bank employees also....one-day an employee came to my husband ,then the employee thrust a credit card to my husband..he assures that it's a life time card ..and he pushed to activate card. After one month we received a bill with 480 AED. I was shocked, because we never used this card for any kind of payment...

I just got tricked in thier false promises and came checking for the review. Now i learnt the bank itself is filled with fraudulents. I complained in the customer care and further they shown attitude blaming me. Finally they agreed that, a case shall be charged on the person who has conspired. Now, with all the reviews learnt about the bank, i have an impression the bank itself is protecting these liars to persuade and trick the people to fall in their traps. Such a worst bank i ever came across in my life.

Foolish Bank - Dubai First - they grow Fraud representative themselves and are digging their own grave by traps to innocent costumers by false promises. I was promised Free for Life - Platinum Card with 800 Cashback without min. spend criteria and added 400 AED by the representative Mr. Ayush. After activation this rascal Ayush never turned up to pay. Further to my surprise Bank has issued the bill of annual fees of 420 AED at the start itself. After paying 420 and requesting bank to close the card due to false information, the Bank's call center too, said on records that Iam still eligible for 800 Cashback if I make purchases of AED 8000 min. in 60 days. After making these purchase of more than 8000 AED within time frame I checked with Call Centre to receive another surprise that I cannot qualify for 800 Cashback as have an account with FAB which is their sister bank. They are such scammers by themselves. Hence Iam closing all relationship with Dubai First and FAB as well.

I was using FAB Credit card for almost 16+ years & the misleading call from registered Landline of FAB Bank & fraudulent employee of FAB Bank selling Dubai First Credit card incoming you are reputed customer of us and bank giving you the free card with these benifits.
1. AED 800 for the spend of 8000 with in 60 days - earned nill big Zero.
2. No Annual Membership fee for Fisr Year ended up getting charged 420 AED in first month

When raised complain banker team has confirmed agent has mislead you no such offers to existing FAB Customer

My concern how come i receive confirmation call from bank registered number saying has all these benifits & later they refuse to accept it if so how you trust the bank employee?

FAB allowing this from inside bank ? & registered number to mislead and cheat others then how come you trust ?
Immediately I request all my cards to be closed and ended up relationship with FAB.

Iam happy that I am not dealing any more with fraudulent staff.

Zaigham Murtaza is awesone , he Fast replayed , detailed information help , was so much helpful ..

My name is Huseyn Ibadov. I was using this bank for last 4 years. 1 month ago, I had a fraud of 33k AED which was stolen. This bank doesn't have security neither customer service which resolve any crime. Don't relies on this bank and any payment method linked to FAB. They stole my money. They don't have branch they never resolve anything just keep winning time and charging customer.