DStv Anmeldelser 

Pathetic services, been complaining a year now of slow interrupted internet,the rooter is more off then on, and when it does come on, it's eating the data like cookies, resulting in me having to.top up again and again. Also it's just me using the internet, that is my phone only, don't stream or whatnot, but they can't tell.me where my data went to

I was chatting to an agent by the name of Keamo before we started the conversation via whatsapp I wrote what the issue was, he then asked me over 10 security questions. Once I pasted all the questions he constantly asked me if i want to update my account details. I told him I just want to fix my dstv stream app, as I only see 4 channels. After 30 minutes of chatting about my email he said I will look into it, then posted a fraud security message. I told him After 30 minutes you did not resolve my issue or actually look into " his response was "[11:12, 10/03/2026] Dstv: I’m sorry for the trouble you’ve encountered. Kindly advise can I transfer chat ?
[11:12, 10/03/2026] xxxxx: why and to who
[11:13, 10/03/2026] Dstv: To next agent as you are currently experiencing bad service from me as I am working on your account."

if only there was a better service provider i think everyone would move over to them DSTV IS SHIT

I am extremely disappointed with the service I received from DStv. I sent an email requesting that my debit order date and bank account details be updated, but my email was ignored. As a result, my payment did not go through, and my service was disconnected.

I was then forced to pay R800 for reconnection due to what was clearly negligence on their side. This situation could have been completely avoided if my request had been handled properly and in time.

It is very frustrating to be made to pay for a company’s failure to process a simple account update. I expected better communication and customer service.

I hope DStv improves how they handle customer requests going forward.

Appalling service.
First my package is changed without my consent and I start receiving communication of disconnection if certain amounts are not paid and this is after I paid my monthly fees.
Finally after speaking to an agent I switched from the Family decoder package to the Family stream package on the understanding and commitment that the Family stream allows you to stream on 2 devices simultaneously (1 anywhere stream and 1 mobile stream) but this is not the case. I am unable to stream on 2 devices simultaneously. The package allows me to stream on 1 device at a time.
For the past week I have been trying to get someone at Myltichoice to fix the problem but am given the run around and the customer service agents all have a different version of the Family stream package.
Can someone just fix the problem coz I am paying for the service.

Absolutely shocking

Do they even have a complaints department

Wonderful service from the call centre, this last weekend. I needed to update my details and there was a system problem. Consultant phoned back in less than twenty-four hours. Furthermore, she also helped resolve my Disney plus subscription.

most useless company in SA even worse than Eskom , how much do they bribe the ANC to still be given a licence to operate in SA , why is this company still allowed to operate when it has a 1 star rating

This service is SO Bad. When you could watch programmes through the decoder MOST of the time .... it worked. You could forward and rewind. It was like using recorded programmes. THIS service! Iften just get flashing blue. Cannot forward or rewind. Episode navigation trickier. WHY would you further alienate your remai ing customers by doing this?

No payment then cut off , now payment but not still cut off. Turnaround times 24hrs but mine is 5 days.Paid my monthly internet and my data not loaded its been a week after spoken to 4 agents. Every time they ask your personal details but nothing is sorted.

DStv (Multichoice) upgraded my package during January 2026 to Premium.
Presumably to make me forget the channels that they discontinued at the end of December 2025 [such as CBS reality and CBS Justice] and to entice me to subscribe to their Premium package at R979.00 per month.
After having the choice of all their channels until the end of January 2026, I have concluded that the extra R560.00 is NOT WORTH IT.
There are only 2 reasons why [for now] I keep my DStv Compact subscription at R 604.00 (including my PVR capability):
1. I enjoy live football (soccer), and
2. I live in a small village in the Karoo where my (cellular) internet connection is not reliable.
However, DStv got me comparing the R604.00 that I am currently paying with other available entertainment options:
(a) For the equivalent of 1 ½ months DStv subscription, I can buy a satellite decoder and thereafter watch a selection of channels for FREE when my internet is unstable at the end of the month.
(b) For the rest of the time, I have a wide choice of two streaming channels which I subscribe to already. I will no doubt find a streaming football channel to watch live matches for a lot less than R 604.00 per month.
Naturally, my subscription has remained unchanged despite the reduced number of channels.
I am not surprised that 93% of the reviews here are negative!

So... now they kept the channels that would have been gone by end of December, but I'm not sure who they are fooling...
The episodes are old and repetitive way more than ever!! Makes me wonder under what conditions these channels were kept... RIDICULOUS! ONLY A MATTER OF TIME BEFORE OTHERS ALSO NOTICE. May as well not have it. Beyond frustrating!

DStv has decided to bore us with so many Indian channels,the Telenovelas is full of repeats.Other channels are just boring.I only watch 4 channels on dstv the rest are boring.

To many repeats, we have been watching the same things for years now why?

I finally saw the reason why the mighty DSTV is a sinking ship. I've had my account around 10 years; I personally dont watch it cause it has very outdated content. But used by my parents back at home.

As usual payment was made on the 25th; but still services were cut yesterday the 17th Jan. Upon contacting them; hey say I switched to dstv premium on the 15th of dec and ower R1050; which i didnt; and I tell them them to provide that conversation in texts or a phone call that happened to upgrade the package and they can't - i then tell them to switch it back to compact (though even in the past days we had no premium channels)

They then say they will do that but I still ower them R400

"How?"

You didn't pay for Jan they say
I provide proof that I paid for Jan on the 25th and they say that was for December? How when dstv is a prepaid service? I continue to tell the embarrassingly incompetent agent that dec payment is for Jan and Jan payment will be for Feb and that they have never provided a service and got paid after.

They still rudely refused to reconnect the service; and ive seen a few reviews on different platforms that have the same experience as I just this January

Id rather they cancel the whole thing: it's been a long time coming - it's best for the old dragon to die

DSTV (MULTICHOICE) is a SCAM now! They have started changing packages without consent from their subscribers so that they can bill more. When you follow up, they send you from pillar to post. I am so disappointed at them. DSTV is FRAUD!

DSTV stream is a scam, you claim one can register and stream without a decoder but after subscription it ask for both smartcard and customer number, then the customer service will ask you how did you manage to sign up and pay if you don't have one. What is this?

PLEASE REFUND ME DSTV PEOPLE

Can dstv please sort out the Afcon Tecno adverts sound, they are so loud.

DStv channel 400 continue to show the same old Absa ad with Fifi Peters and the AI rubbish. What a lot of shite time and time again, sometimes the same ad shown again immediately after it's been shown. Really pathetic, somebody needs their brains read that side. SA must have the shittest TV in the world! Shame probably the only ad they have to show, get a life you tossers and stop showing same old boring same old boring!

Multichoice WhatsApp payments have become a nightmare. I paid on 3rd December for my access account through WhatsApp 0600 603 788 and have been paying so for years. On the 4th December 2025 I was disconnected due a non payment. I sent a query through WhatsApp thinking it’s a minor issue and will be resolved soon. Only to be back and forth with the agents, bots, emails and exhausted all the queries platform with no solution after sending my proof of payment and receiving 1 reference number.
On the 11 December I was reconnected with no curtesy call or email or text. To my annoyance I am again discussing this is not 16 December 2025 I called 0112892222 waisted my airtime my time and was forced to hang up after a foolish argument with a clueless agent
I listened to the menu according the Multichoice I owe over R200. This has caused a huge inconvenience to my family and I don’t know how to prove I am unfairly treated when I have already sent pop in all my queries.

From the 04 December till 11 December 2025 my viewing was illegally disconnected
Then again the 16 December 2025 I woke up to the rude disconnections.

For the last 5 months despite using the payment link and confirming the account number plus spending hours on the Customer Care line, my account is still not sorted. 1 account is linked to a decoder and 1 account is streaming. I have only ever streamed yet Customer Care can not resolve despite hours on the line with them.
This is pathetic customer service.