DRMTLGY Anmeldelser 

I love the concept of letting the consumer shop and create different and unique scents. I just ordered my Sampler set and am excited and hopeful to find my new signature scent.

Free shipping today in addition to a discount!

I had a problem with my 2nd order. I received 1 item I did not order and another in the wrong shade. I ordered via American Express. I attempted several times to get through to you to return the items requesting a return label. I never got a response back. On my American Express statement there was a phone number attached to charge. I called several times, but the number was not in service. I verified the phone number as being accurate meaning the same listed in google. So I filed a dispute with American Express so I would not be charged for something I did not order.
Now, I find I cannot reorder. Again, send me a return label and I will send back the wrong items that you sent me.
I think this is an unfair policy.

Sincerely

Marie Rampino

amazing experience

It was very easy at the checkout had information about my credit card. All I did was push a button.

I'm finding things in my inbox that I did not order.

Interesting, informative

This website is always so easy to order off of and I love that the information is saved and they just send you a code!! Soooo Simple! Thank You!!

I do like the way there is a way to scroll through a second item once you’ve gone through to payment in order to receive free shipping.

I received an incredibly misleading email offering a free product, no purchase minimum required, and products were listed in the email, with the message “ We’ve made it super easy to claim your gift: just tap below to shop in two clicks.”

Wanting to understand how to redeem the offer, I contacted customer service through both email and chat for clarification.

I was instructed to place an order for one of the products displayed in the email and was told that the purchase price would be refunded. However, only after I placed the order was I informed that the free item was not the product I had purchased, but a completely different product that had never been mentioned in the original email or in any of my correspondence with customer service.

As a result, I had to ask the agent to cancel both the order I was told to place and the order for the supposed free product.

Overall, this was a very unpleasant experience that required a significant amount of time just to understand the offer, navigate conflicting information, and ultimately cancel everything. I have been a DRMTLGY customer for close to 10 years and genuinely love their products, which makes this experience even more disappointing.

The misleading email led to unnecessary back-and-forth with customer service and wasted my time that could have easily been avoided with clearer communication.

I was supposed to get a free gift with my next order per my free mystery gift card on my last order. Wouldn't accept the code.

Quick, efficient added savings bonus.

Extremely easy process and quick responses

I signed up to get 10% off
Email phone # all the bs to be told purchase didn’t qualify
Feel scammed

Easy App to place an order and redeem points.

It was easy to navigate your site. I found the product I needed and checkout went smoothly. A discount was applied automatically without having to make a bunch of clicks here and there.