Drivo Rent A Car Anmeldelser 

I was a little nervous at first since the location was offsite from JFK and we’d never heard of Drivo. They took such great care of us! Check in was a breeze, the staff were very kind and friendly, and switching our dropoff location was just as easy with a $100 change fee, which is cheaper than Enterprise. Didn’t even have to call, just dropped it off and they handled the rest. The car came with easy pass which was great for a quick stop through each toll. We had an early flight home that was before the shuttle was running, so a kind gentleman working at the New Jersey location drove us to the terminal for free and saved us a uber at 4am. We’ll definitely book with them again for our next east coast visit!

POV17571510

Hands down the worst rental car experience I have ever had. i reserved the vehicle through uber. My flight was delayed and I arrived past the closing time and was not able to pick up my vehicle until the next morning. After waiting in line for more than an hour, They refused to refund me for the night I couldn’t even pick up the car. Next they lied about not having cars available and tried to put me in a compact car even then i reserved an SUV. Then even though I was told I could extend at the same rate by a customer service rep and the agent that was helping me, the manager (Caroline) refused to honor that because she wanted to make more money. They gave me a car that reeked of smoke and had a broken radio. I was traveling with my baby and had no other options but to accept the car. Their “corporate” office is a call center and they are useless as well. They refused to switch my car or give me a discount. If i could give negative stars I would. R/A No.: LGA-68138

Beware of this company. Cost of my rental almost doubled from $449 due to penalties and fees they deliberately don’t tell you about. Also I rented a full size vehicle and the employee gave me a Camry. I asked him was that full size he said yes but in reality it was mid size. Beware of this company
Rental agreement number

We went there 35 minutes after the scheduled pick up. The person at the counter said that the reservation has already canceled because it was 30 minutes past scheduled pick up. After that, they made us pay more for an upgrade since they said they did not have the car that I booked. It appears that this car rental company entices people with low prices initially but then makes them upgrade. Customer service experience is not very good. I would not rent from Drivo Ace Fox rental car agencies in the future.

They are not efficient. The wait and process takes very long. The agents don’t seem to care that there is a long line of customers waiting.

Everything went well, it will be more easier if the car pickup and drop off is in airport parking.

I rented from drivo and Coney Island Avenue and I had the best experience and new car! BRK-16917

EWR-151446
The rental was very clean and smooth.
I will definitely choose you guys for the next rental car.
Amazing service!

Anyone who had a bad experience should contact me I'm working with my lawyer to sue the company
I feel bad for other people getting scammed in future
Moisy5454
They really work very slow I waited over hour in the office they make u pay insurance even u have your own thru credit card or other then they make u crazy on every tiny scratch on the car
They r money sucker's in every way they could
They open up a claim falsly ony name
Stay away from them
Disscusting would not take them again even if they would be cheaper
I would rather go to a rental that there is no big hassle taking out a car and giving back

After waiting 30 min for a shuttle, No cars were available at check in. Customers were in tears. People were yelling - we finally left with a car 2.5 hours after arriving at the airport. Avoid

Do you see positive reviews with Conf numbers? Who would include a conf number with a review? I'll tell you. Someone who açepts the bribe from DRIVO to leave a good review. In their bribe offer DRIVO says put your postive review in Trustpilot with your conf number and we'll enter you in a drawing for a Macbook. If you get screwed by DRIVO dont hope help for hope from the Better Business Bureau. The BBB wrote me that DRIVO wont respond to BBB complaints

The pick up and drop off process went very smoothly. I would definitely recommend renting through Drivo. Received a nice vehicle.

Let’s start with the system issues. Systems always down then u go to the branch and all those guys working there apart from the First Gentleman that initially completed my booking acts like they’re trained assholes and doesn’t want to even speak to customers. Now, I rented the car for a week. After driving it I noticed it wasn’t driving properly. So, I took time to go back and exchanged. The manager then mentioned if the car is driving and nothing happened to me while I was driving it then he cannot exchanged it. I then left with the car and tried to go to a different car renter but lines were took long at the airport I left. When the car was due back, I asked if I can extend but with a different car. It seems I already made some friends cause I was told that can’t happen and what initially booked for wasn’t available and it’s either I wait a couple of hours to see what came in or keep the same car and since I was going to work. Once again with no time I kept it with the thought that once I returned the car, I will never rent with Drivo again.

One hour wait in line to get to the counter only to be told they didn’t have the passenger van I had reserved. Terrible experience.

Plus - Very good customer service, free cancellations

Minus - Double the amount for Coverages especially for Complete coverage and no upfront visibility. So even though you think you can save some bucks it will be increased if you take their coverages.

Scope for Improvements - Tidiness of car before handover, tire pressure checks, more recent cars and trims with added safety features like blind spot monitors.

Overall - I am rating a 3 ⭐

JFK-153723 price for extending was really expensive

A lot of hidden fees, I would never rent here again. Paid way too much money for a 3 day rental. What a rip off.

Great experience from beginning to end. The car we were given was very comfortable and perfect for the ride. The people were very helpful explaining what we are getting. Would rent from them again

Conf #: CDV17455448
Good company, easy to communicate with. They seemed a little understaffed on the day I picked up my car, but otherwise the customer service was phenomenal. Staff was very friendly and helpful. The shuttle came quickly after calling. The rental car was brand new and clean. Agreement instructions were clear. Would definitely use this company again!

I had the worst experience ever!
Both with customer service and the folks who presumably should help resolve my issues.

Make sure you see the contract before you sign anything. They tell you very minor snippets of the contract to get you to sign, when you ask for the contract, they promise to email it to you which they never did then use said contract against you when you have issues with their vehicle.

They tell you you are responsible for tires, battery and other parts on the car.
I was stranded on the road heading to an important event because their car broke down in the middle of the road. Battery keeps dying.

They refused to provide an alternative ride for me to get to my destination. On top of that, they told me I should drive that same car back to their facility in order for me to get a replacement knowing that the car had broken down twice and then shut off on its own after I got help to move the car from the middle of the road in traffic and jumpstart the battery. I explained to them that doing what they ask would place me in an unsafe and dangerous situation on the road given that the car has proven to break down in the middle of the road and shut off on its own after I got it jump started while waiting for their help. They didn’t care.
They still contended that I should drive the car back to them.

I had to have the car towed back to them and they refused to compensate me for the time I had left on my rental service or replace the car or even the kind courtesy of providing me with a simple Uber or taxi ride.

They charged my credit card for a half tank of fuel knowing that they gave me the car with the tank about half-full and I only used about 1 gallon of that half tank. They refused to gave me back my money. Again, I had to tow the car back to them because the car broke down due to no fault of my own, I didn’t get a chance to replace that 1 gallon of fuel I used during the entire time I had the car.
That is very unscrupulous to charge someone for what they did not use. Also considered bad business practice for not waiving the 1 gallon used because I was prevented from refueling that 1 gallon since the car broke down.

Goes without saying that I would NEVER use them again or recommend them to anyone.