Drivo Rent A CarAnmeldelser 

Gave wrong information when collected re Canada entry. Misleading. Questionable charges incurred. Staff not helpful. Disappointed as wouldn’t have booked if saw reviews. Yet to drop off on Sept 12 so keep you posted.

Everything went smoothly with the exception that the car was ready an hour late, however they offered a discount for the inconvenience.

WDRP000B9E - Absolutely terrible experience!!!

Overcharged for both insurance and an upgrade. We've rented from them a few times and never had an issue until now. When my husband arrived, the young kid at the counter was extremely unattentive and had zero costumer service skills. We had prepaid online. The guy asked my husband if he had insurance. My husband said yes but the guy never asked to see it, unlike previous visits where we were asked to scan a QR code. My husband thought nothing of it and the guy didn't mention purchasing their insuarnce. Then theguy asked if he would be interested in upgrading and my husband replied "Sure, if doesn't cost anything". In our previous rentals with Drivo we had received free upgrades because they didn't have the vehicle we reserved. The guy responded that there would be no charge.

Two days later we checked our credit card statement, and they charged us an additional $281.00 for the upgrade AND their lousy insurance with a $1,500 deductible! We immediately called them and filed a complaint. They told us they would "check their cameras" and get back to us. Well they did...to tell us that they had checked their cameras and that we were at fault! I called them back to escalate the issue. The person I spoke with said that they had microphones as well. We are still waiting for an answer but I'm not holding my breath.

A $400 rental turned into an almost $700 rental. We want our $281.00 returned immediately. These is fraud, negligence and predatory practices. A lawsuit was filed against them a few years back (which they lost) for similar reasons. If this matter is not resolved in our favor, we will never return to Drivo.

Asa Betancourt

Samandar was fantastic Friendly and professional.

Great working with Sam and Joe, very good at there job. Great customer representation!

Very helpful!

All information was provided clearly. Great instructions 🦾 Sam helped me out.

If you can help it, DO NOT rent from here. First, they are not actually at the airport. You need to take an air train, then schedule a shuttle pick up, then finally take a 15 minute shuttle to the location. Once there, the employee will try to force you to purchase their insurance. You'll also be signing a digital contract only! They do not provide Terms and Conditions in the office. Their business practices are gross and misleading -- especially when booking through a third party site like Priceline or Expedia. After drop off, they are trying to pin a scuff mark on the bumper on me and I had to pay $1300. I am currently disputing since they checked in the vehicle 7 hours after I dropped it off and it was driven around. The scuff was not there when I dropped it off and handed the keys to the onsite employee. If you look at other reviews, there is clearly an ongoing issue with them trying to pin damage on customers. Avoid at all costs!

I had great experience with Sam very professional guy explaining everything in detail with excellent customer service and I'll be coming back because of Sam!

MISLEADING SALES PRACTICES" I pre-paid a 3rd party booking company (economy booking.com) for a car rental via Drivo for $336.02 on 6/5/2025
When we arrived at Drivo to pick up the car on 6/6/2025 we were told we could upgrade to a small suv for $8 more . I confirmed verbally with the clerk that it would be only $8 total in addition for the upgrade. He replied "yes" , We left with a Tucson, which was not full with gas. was at 3/4 tank.
After we returned the car on 6/13/25, full of gas, on 6/19/2025 I noticed we were charged an additional 343.87 on our cc statement and immediately contacted Drive to resolve. I was told via phone support to email an email support address with my issue. I emailed them several times with no response from them over a 2 week period. I finally contacted my CC company who removed the charge from my balance. Just received notification yesterday that Drive convinced them that the additional $343.87 was a valid upcharge and they re-charged it back to my card. This is ridiculous, I would never pay that total amount (almost $700) to rent a Hyundai Tucson. I've searched for reviews on line and this company has many negative reviews for exactly my same complaint.

So sleezy. I have never worked with a more corrupt company in my life. At every turn they are tacking on hidden fees.

Sam at the front desk was very nice and helpful. Explained everything I needed to know about the rental clearly and throughly. My overall experience with Drivo was great and would definitely recommend them to anyone.

This company is a total rip-off. I was given a vehicle in disgusting, dirty condition — clearly not cleaned before I got it. I returned it spotless and with a full tank, yet they slapped me with a $200 “excessive hair” fee. This is nothing but a scam to squeeze money out of customers.

I sent them video proof of the filthy condition the car was in when I received it, but Arthur Morgan, the so-called manager, still refused to remove the charge. His behavior was blatantly discriminatory toward me based on race and gender, and he hid behind lies instead of addressing the facts.

This company has zero integrity and runs off shady business practices. They will ignore evidence, invent bogus fees, and treat you with disrespect. Save yourself the headache and rent anywhere else.

Diana did amazing job helping me with my reservation. Highly Satisfied!

This company won’t be around too long, I really can’t believe they even have a spot at JFK airport. After finally finding the company at the airport, which by the way was not on the airport property. I booked the car on Priceline and the amount I booked it for said all taxes and fees included when I got to the counter they gave me a price for the car I rented and attached $150 worth of fees on it. I will definitely get back to Priceline on this one didn’t have time to bicker too much about what they did just wanted to get out of the airport after signing a bunch of places on their 6x6” tablet, not really knowing what I was signing (big mistake on my part) I was given Keys and of course no contract, probably because they didn’t want me to see what I actually signed! The car I rented was supposed to be a full-size Toyota I wound up getting into a Hyundai SUV thought it was fine, come to find out they put me in an upgraded vehicle. Make a long story short when I got the car back I was given a bill for my four day rental at $1200 when it was supposed to be $400 this company he’s made up of a bunch of crooks so if you rent from them the jokes on you! I didn’t argue with them too much because I don’t think the fellow could even understand English. I just decided to take it up with American Express. Thank God I have the American Express card anyway this is the last time I will ever rent from Drivo , Ace, or anything that’s affiliated with them! All I can say is stuff like this only happens in New York City

Zero Stars: A Cautionary Tale Against Renting from Drivo/Ace Car Rentals
My experience with Drivo/Ace Car Rentals was nothing short of a nightmare, and I feel compelled to share this warning to spare others the frustration, disappointment, and sheer aggravation I endured. This company's blatant disregard for customer expectations, coupled with their unprofessional practices and questionable business environment, makes them an utterly unreliable choice for anyone seeking a car rental. If you're considering renting from Drovo/Ace, I urge you to reconsider--your time, money, and peace of mind deserve better.
My ordeal began with a simple reservation for a full-size SUV, specifically a Chevy Tahoe, which I selected for its space and reliability to meet my travel needs. Upon arrival at their location near JFK airport, I was shocked to be handed the keys to a Hyundai Palisade--a midsize vehicle that falls far short of the full-size SUV I had reserved. When I raised this issue with the staff, I was met with an astonishing claim: they insisted the Palisade was a "full-size" vehicle, despite clear industry standards proving otherwise. This misrepresentation was not only misleading but felt deliberately deceptive, as though the company assumed customers would accept their excuses without question.
The customer service, or lack thereof, only compounded the frustration. The staff displayed a complete lack of empathy, dismissing my concerns with indifference and offering no meaningful solutions. When I attempted to seek clarification or explore alternatives, I was stonewalled--my questions led nowhere, and it became clear that Drivo/Ace prioritizes profit over customer satisfaction. This wasn't just a one-off mistake; it felt like a systemic disregard for accountability, leaving me to bear the consequences of their bait-and-switch tactics.
The location itself added another layer of unease. Situated in a sketchy area near JFK airport, the rental office felt far from welcoming. The environment raised immediate red flags, making me question the legitimacy and safety of the operation. For travelers already navigating the stress of airports and logistics, this unsettling setting only amplifies the sense of distrust in Drivo/Ace's services.
What might seem like a "good deal" on the surface is anything but. The initial savings are quickly overshadowed by the grief and aggravation of dealing with a company that fails to deliver on its promises. The inconvenience of receiving a smaller, inadequate vehicle, coupled with the dismissive attitude of the staff, left me shaking my head in disbelief. This experience wasn't just disappointing--it was infuriating, and it's one I wouldn't wish on anyone.
To anyone considering Drivo/Ace Car Rentals, let my experience serve as a stark warning: steer clear. No discount is worth the headache of dealing with a company that misleads its customers, provides abysmal service, and operates in a way that feels untrustworthy. There are plenty of reputable car rental companies that value transparency and customer care--Drovo/Ace is not one of them. Save yourself the frustration and choose a provider that respects your time and expectations—zero stars, without hesitation.