Første og sidste gang
Det var første og sidste gang, vi lejede bil hos Drivalia.
Allerede ved afhentning blev vi opkrævet £270, fordi vi ikke havde et kreditkort. Det stod godt nok gemt i vilkårene, men det var langt fra tydeligt, og det føltes som en urimelig ekstraregning.
Som om det ikke var nok, fik vi udleveret en bil, der havde kørt omkring 70.000 km, med flere problemer:
Servicelampen lyste.
Der var en fejl på en lyssensor.
Batteriet i nøgle/fjernbetjeningen var næsten fladt.
Bilen var heller ikke ordentligt rengjort indvendigt.
Det er simpelthen ikke den standard, man forventer, når man lejer en bil. Meget skuffende oplevelse og elendig service.
Jeg kan ikke anbefale Drivalia og kommer ikke til at leje bil hos dem igen.
Besvarelse fra Drivalia UK - LONDON STANSTED AIRPORT
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
Drivalia