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Drivalia UK - CARLISLE Anmeldelser 

2
•
TrustScore 3 ud af 5

3,2

Biludlejning
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Lokation

Skift lokation

Crown Street, CA2 5AB Carlisle, England, GB

•
01228 475090

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Virksomhedsoplysninger

  1. Biludlejning

Om Drivalia UK - CARLISLE

Skrevet af virksomheden

Who we are

Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.

What we do

In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.

Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.

Need something a little bigger?

Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.

Kontaktoplysninger

  • Crown Street, CA2 5AB, Carlisle, England, Storbritannien

  • 01228 475090

3,2

Middel

TrustScore 3 ud af 5

2 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 97 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,2

Alle anmeldelser

(2)

4.912 anmeldelser inden for de sidste 12 måneder

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 1 ud af 5 stjerner

A very frustrating business model

A very frustrating business model. Car booked 23/01 via booking.com.
Acknowledgment received soon after. Online check-in complete about 10-days before collect date (due to DVLA code time limitations). On 12/03 whilst preparing to collect the car for a weekend away starting in two-hours I received a call from the branch advising that they have no car available.
The depot advised that they'd only received a notification that morning and due to issues with trains around Glasgow they had nothing available (whilst booking.com still showed available vehicles for the period).
It seems that you can book early at a good price, but if they get a better offer in the interim, they can cancel at short notice. They refused to cross-hire to complete the contract.
Booking.com are no help. Said they would refund - but with accommodation booked this does not help.
Had to book a train for the bulk of my travel at short notice for almost twice the hire car cost.
If I cancel at short notice, there are various levels of financial penalties - but if the hire car company cancels it's simply "sorry".
Extremely disappointing - very frustrating and wholly unacceptable.
I'll not be using them again.
BTW, friendly local staff appear to have to defend and manage a poor business practice.

12. marts 2026
Uopfordret anmeldelse
Drivalia UK - CARLISLE-logo

Besvarelse fra Drivalia UK - CARLISLE

Dear customer,

We’re sorry to hear that the booking didn't meet your expectations on this occasion.

For any issues regarding your refund, please contact the broker directly, as your payment was processed through them.

If you have any further questions or need additional assistance, feel free to reach out.

With best wishes
Drivalia.

Bedømt til 4 ud af 5 stjerner

Carlisle rental tyre puncture

We rented a car in Carlisle, it was clean and was fine for our needs. Unfortunately we had a flat tire but there was no spare tire and only a can of puncture foam. We waited 2 hours for the repair truck to arrive. He told us that the tire was worn out and should never have been on the car. The people at Drivalia were at first unwilling to cover my costs as I had not bought the insurance. After showing them the worn out tire, however, they promptly reimbursed the costs.
Lesson 1: don’t leave the shop unless they give you a spare tire.
Lesson 2: Drivalia was quite reasonable to deal with once they understood the issue.

20. juli 2025
Uopfordret anmeldelse
Drivalia UK - CARLISLE-logo

Besvarelse fra Drivalia UK - CARLISLE

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

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