Drivalia UK - BIRMINGHAM INTL AIRPORT Anmeldelser 

Great business, good person, nice to deal with, i will come again. Thank you Afee

Great business to deal with and Afee was very helpful

The early part of the service was fine. The hire car was good and the pick up from BHX all went smoothly. I was then involved in a car accident in the hire vehicle. The accident was not my fault whatsoever - another car crashed into me in a car park. I stupidly didn't reduce the vehicle excess for collision damage as part of the hire and therefore had a £1500 excess which was taken by Drivalia in accordance with their hire terms. I was visiting from New Zealand and at the time of dropping the car I asked for information so that I could challenge the accident and look to reclaim the £1500. On my return to NZ I wrote emails and contacted the manager at the Birmingham depot on several occasions to try to follow up with the insurers re the accident. I never received a single response with any assistance for me to do this. They basically took my £1500 and ignored me from then on. Zero customer service.

Great service, helpful staff, quick and efficient

I have spent the past 2 months travelling from Edinburgh to Birmingham Airport using Drivalia for car rental covering 2 days each week before returning to Edinburgh. Customer service was excellent and super efficient. I would highly recommend Drivalia at Birmingham Airport over all other car rental business at the airport.
Thankyou.

Great help - went an extra mile to help us in our saturation - Aefe was helping us throughout the whole experience - and resulted in low stress and is getting our car - thank you very much! Couldn’t recommend enough

I complained today about this company (their office in Birmingham airport) and had an insincere on line response from the office to say that they are “sorry” and I need to go to my booking and go through “manage my booking”. I did and I got no where. They charged me (debited my card) £60 for “admin fees” 2 months after I rented their car. They claimed that they received a parking ticket from PCN and they charged me the amount for forwarding their “expiation notice”. I was parking in a pub car park. I asked for photos and they said they cannot do it despite debeting my account without my consent for their “admin fees”. I note that other customers have complained about the same issue. They refused to admit that this was fake, scam and fraud. The police will be asked to investigate. I am glad that I refused to pay £1500 upfront as they asked me to do as I also note that other customers are struggling to get their money back.

Awful company and attitude . Had to rent a Volkswagen Taigo and the deposit was £1500 as mentioned on vipcars.com. They wanted to charge me £1950… not to mention it’s also the double rip off when they try to sell their own insurance which way more expensive then rent btw, although I had bought mine already.

I have over the past 5 years rented from Drivalia (previously EasyRent) and had great service. The past two times of rental I was hit with charges for so called damage and a price that was outrageous.
It is obvious that this company has new mandate given to the staff.
I have no intention of hiring again from this company and suggest that anyone that does take a photo of every angle and in good light. You should also have excess insurance in place. It is a shame as they have lost a significant amount of business not just in the UK but across Europe.

Drivalia - suggest that you look at the bookings in Birmingham and find the same driver with rather extortionate charges for small damages.

Up to this summer I have had some mixed bookings with this company, but a new set of staff on the front desk, including Afee (sp?) Noor, was an entirely new experience this year. Smooth service and helpful support from the first minute. Excellent!

Sammy made our hire experience very streamline. We even got a better car than booked.

Awful service. Told us they closed at 10pm but would “wait” until 10:10 my husband had to sprint there to get the car. No warning when booking about closing time, and if we were late, we’d lose the car and our money because we booked through a third party. Inflexible, unhelpful, and stressful. Never again.

Booked and paid for a car but couldn't collect as depot is miles from the airport and no one was answering the phone. Spent 30 minute trying to get an answer and then had to go to a different company. Drivialia UK refused to accept any responsibility for this. No refund offered. You've been warned!

I would stay clear of Drivalia as they insist your insurance cover you take out is not sufficient for what you need. Pressure you in taking out their cover. When you return with proof that your original cover is sufficient they promise you a refund. The refund never materialised…. I have a recorded telephone conversation with the branch manager promising the refund and yet they won’t honour this. They also gave me a car with no oil in it creating disruption to our holiday in putting in for them. Not a great company.

Great team and great service from them all.

Leider haben wir die User-Erfahrungen mit dieser Firma zu spät gelesen!

Der Gesamtpreis für 9 Tage war m.M. nach Wucher!

Bei der Abholung wurde uns zusätzlich zum Mietpreis (GBP 220) eine Versicherung + 2. Fahrer um zusätzliche 520 GBP ziemlich aggressiv und alternativlos aufgedrängt. Uns wurde das Gefühl übermittelt, dass es ohne diese Versicherung nicht ginge ( "die 1500 GBP wären im Schadensfall gleich weg", etc, etc). Ein ähnliches Auto ( + Kasko + 2. Fahrer); sogar mit A/C! : gefunden um ca. 400 Euro. Und am Ende wollte man noch ein paar GBP, weil der Tank nicht wie vereinbart vollgetankt war.

Nie mehr wieder !!!!!!!!!
Nie mehr wieder !!!!!!!!!

Charlotte und Manfred

PS: wenigstens das Leihauto war in Ordnung

BEWARE of the one hour period to collect the car, if you are later they cancel the booking and do not give you a refund. Hard when collecting from an airport branch, they will literally leave you stranded even as a woman on your own who doesn’t live in the country. I had to pay again and people before me in queue had the same situation

The pick up from the airport was great and the driver was friendly. Unfortunately I did not have the same experience with the guy behind the counter. He was not pleasant at all and ran through the terms and conditions at speed. He even pressed the buttons on the screen without giving me a chance to read. When I asked if he could clarify if there was any damage on the car he said it would be in the rental agreement emailed to me. The email did not contain any details of damage. Also he said there shouldn’t be any damage as it was a fairly new car. However there was a big dent in the rear quarter panel.

I returned the car out of hours and I am still waiting confirmation that everything was okay with the car. It is now over a month since the rental ended

En 2024 cogimos un coche de alquiler en el aeropuerto de birmingham con drivalia.Llevabamos un seguro total de esos que tú adelantas la franquicia y luego te hacen el reembolso.El empleado de drivalia fue brutalzun acoso y derribo para que cogiesemos si seguro,claro,180€ por cuatro días! Además nos aseguró que se nos devolverla el dinero del otro seguro!por supuesto, totalmente falso!!!Y ante la incertidumbre pagamos los 180€., además del otro seguro adquirido anteriormente.Una absoluta vergüenza.Escribi a drivalia al regreso en varias ocasiones y ni caso!!! Realmente les pongo un CERO!!!Por lo menos podrían pedir disculpas por tener unos empleados que acosan y ENGAÑAN!!!

My partner and I had booked a rental car with Drivalia months in advance of our trip. When we arrived at Birmingham airport we were instructed by the email to head to the NCP car park and call a phone number for collection. The phone number rang through 5 times without answer.

When we finally got through to the customer service line, they said a shuttle would pick us up in 15 minutes. The drive to the office was about 5 mins.

When we arrived at the Drivalia office there was an elderly gentleman ahead of us who told the person at the desk he was in town for a funeral. The man said he had his own insurance which sounded fairly comprehensive but was told that it was not sufficient and that he should take out a second policy with Drivalia.
I completely understand that this is the sales persons job to sell the insurance but I do not believe it was appropriate given the man’s circumstances to be pushed so aggressively into buying more insurance.

When we got to the desk we were told (despite having a booking) that they did not have any cars available for us. The excuse for this from the person at the desk was that “it would be written in the fine print that we may not have a car available for you”. When we asked what we were supposed to do he said “I don’t know mate, maybe head back to the airport and try a rental desk there”

We asked the shuttle bus driver to give us a lift back to the airport and explained the situation to him. In fairness to him, he dropped us off right at the car rental desks at Birmingham airport and told us exactly where to go and who to ask for in another car rental company who was extremely helpful and had us sorted with a car in under 10 mins. It was no surprise to hear that the shuttle bus driver ( the only helpful person in this encounter ) did not actually work for Drivalia but was a subcontractor.

My overall experience with Drivalia was terrible. I know that car rental can be a shady business but given the price of Drivalia and from reading reviews, I thought we chose the right balance of price and reputability. I was unfortunately very wrong on this occasion.

I would urge anyone looking at Drivalia as a cheaper alternative to some of the bigger more reputable companies to reconsider as in my case, the savings were not worth the stress me and my partner were put through.