Initially a good experience buying our mattress, the store manager was great. Went back for some pillows on a Saturday morning and not a smile to be seen, no welcome, lacklustre help and smelt of ener... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We came to the store looking for a new mattress and pillows. Marife was lovely and took the time to understand our needs and recommended the Therapur range. The cooling technology has made a real diff... Se mere
The staff were so nice and very helpful, I would definitely recommend them,I would certainly go back again
First class experience. Delivery- smart, polite and well mannered lads. Very professional. Bed - amazing sound quality feel. Very happy and sleeping brilliantly, better than before. Put up in no... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet af virksomheden
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktoplysninger
Unit 3a Junction Nine Retail Park, WA2 8TP, Warrington, Storbritannien
- 01925906038
4,7
Fremragende
303 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No problem with delivery
No problem with delivery, the bed exactly as in the showroom. Feels very comfortable.
13. august 2025
Good efficient delivery and…
Good efficient delivery and communication from the delivery team.couldn’t fault them ..very happy with everything
2. august 2025
Dreams Warrington
Ordered a bed from Dreams Warrington, was made incredibly easy by the members of staff who went above and beyond for me and my partner.
21. juli 2025
Uopfordret anmeldelse
Courteous sales staff and delivery men
Courteous sales staff and delivery men
Speedy construction
Short order time
All good
Would definitely recommend
16. juli 2025
Staff really helpful
Staff really helpful
The choice of mattress was really good and to lie on the test bed while the computer was the best mattress for me was really good. I took my timectesting all four recommended Did not feel pressured at all.
25. juli 2025
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Damage to Property
I ordered a double mattress and paid over £1658 which was delivered today. I was given a time slot of between 3.15 and 5.15. They turned up at 8 am following a phone call. They put the mattress on the frame and left. On inspection although the mattress was fine there was a chunk of wood missing from my wardrobe, which I found inside the wardrobe. The stairs were missing a spindle which I can only presume they broke and took with them because I cannot find it anywhere. I wasn't given chance to move any furniture to make delivery easier as they arrived several hours early. I contacted Dreams Customer Service and they offered me £85 by way of compensation which I accepted as to take it further was unlikely to be any better and would take forever. The fact that they hid the wood from the wardrobe and took the damaged spindle with them made my disappointment in the company worse. I doubt that £85 will cover the repairs but probably was my best option. This is the 3rd bed I have purchased from Dreams but would never shop with them again.
24. juli 2025
Uopfordret anmeldelse
Besvarelse fra Dreams - Warrington
Good afternoon Angela,
Thank you taking the time to leave us your review.
I am sorry to hear of the issues you experience during the delivery. I have taken a look at the notes on the order and I did try to call you a short while ago but could not reach you. As such, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
Lovely staff
Lovely staff, welcomed us into the store, gave us a coffee! Talked us through finding the correct mattress via the special ved tgat measued our posture. A very pleasant experience, cant wait ti receive oyr new ine
26. juni 2025
Uopfordret anmeldelse
Dreams took the stress away from buying a new mattress
The staff in the Warrington branch were very helpful and friendly. Particularly Katy - who helped us to evaluate the different mattresses when we called in - she was really friendly, patient and nothing was too much trouble. Also when we phoned up a couple of days later to place an order, Richard was really helpful too, and answered the remainder of my queries.
24. juni 2025
Uopfordret anmeldelse
On arrival at the store we were greeted…Damanjit
On arrival at the store we were greeted by a very pleasant sales lady by the name of Damanjit. I was given a wide range of choice to choose from and I even had a lie down for a couple of minutes whilst their bed machine calculated what sort of mattress I needed. After trying a few mattresses,I found a base that was ideal and even though its a bit of a wait(my choice) I was very happy with everything. We were offered refreshments, and I am so far pleased with everything.
22. juni 2025
Uopfordret anmeldelse
Excellent customer service
We recently went to Dreams to order a new mattress. We were served by Sean who was amazing, so knowledgeable. Sean took us through several different mattresses, explaining the features of each and giving us time to try. We felt fully informed so that we could make the right choice for us. We would definitely recommend Dreams to anyone looking to buy a new mattress.
7. juni 2025
Uopfordret anmeldelse
Great service and installation thank you
14. juni 2025
Fabulous service in store and the final…
Fabulous service in store and the final result did not disappoint
14. juni 2025
Bought this bed for brother who has…
Bought this bed for brother who has broke his hip and has to live downstairs for a while. The Timeline was crucial the team stepped up to the plate regarding finding me a good delivery time. The delivery guys were efficient and friendly and finally brother out of hospital now and tells me bed is really comfy and getting good nights sleep. Thank you all.
25. maj 2025
Good in store experience.Very comfortable bed
I recently purchased a Harrison Spinks bed at Dreams ,Warrington.The sales consultant,Marife,was very helpful and knowledgeable about the beds in the store.I was given plenty of choices for delivery date and was even offered tea or coffee by both Marife and the store manager.The very comfortable bed was delivered on time by polite ,uniformed delivery personnel.No complaints.
10. maj 2025
Very Knowledgeable Advice and Great Service
Very knowledgeable and helpful service in the Warrington shop - guided us well and allowed us plenty of time to make our choice of mattress and bed frame.
Very efficient delivery service. We are very pleased with our purchase.
14. april 2025
Friendly staff
Friendly staff. Excellent range of products with competitive prices.
19. april 2025
Uopfordret anmeldelse
First class experience.
First class experience.
Delivery- smart, polite and well mannered lads. Very professional.
Bed - amazing sound quality feel. Very happy and sleeping brilliantly, better than before. Put up in no time. Full explanation of usage and product was given.
Have bought through Dreams before and will continue to do so.
11. april 2025
Fantastic customer service from start…
Fantastic customer service from start to finish. I have no complaints.
13. april 2025
Satisfied customer
Good service in store from Christopher at the Warrington branch, exceptional service from justinas delivery team
12. april 2025
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