Everything went smoothly with the delivery. Quality of purchase really good. Pleased with everything that Dreams provided from quality service to politeness of helpful delivery people. Many thanks - w... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The service we received in the store was excellent. Chris helped us select the right bed for us. Delivery was on schedule and the delivery men were efficient and knowledgeable about the product. Good... Se mere
Sales pitch was ok, Lady named Chris, there were mattresses with different features to try. Delivery we would have liked some paperwork to show that what was delivered was what we had ordered. W... Se mere
2025 - our first experience of Dreams. We had barely made it through the door before being greeted by a member of staff. Her knowledge was excellent and she guided us through the process of find... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet af virksomheden
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktoplysninger
Salmon Retail Park, HR4 9SB, Hereford, Storbritannien
- 01432 279737
4,7
Fremragende
411 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Called before delivery
Called before delivery, very polite and friendly. Ensured everthing was in place before leaving. Very happy with the service.
28. februar 2026
Hi ive made the purchase with my wife…
Hi ive made the purchase with my wife about a month ago.
Everything arrived, bed vwry nice and comfy byt i didnt received the duvet and the pillows.
Will i have them delivered? As its been 2 weeks since we had the bed.
22. februar 2026
Good service from first contact to…
Good service from first contact to delivery. Thank you
27. februar 2026
Great service and lovely mattress.
21. februar 2026
Excellent service from choosng then bed…
Excellent service from choosng then bed to it being delivered. Unfortunately we found the bed too firm so went back into store then spoke to customer service and managed to swap the mattress very smoothly.
20. februar 2026
We were highly satisfied with our…
We were highly satisfied with our experience at Dreams because the staff were friendly, knowledgeable, and never pushy. They took time to understand our needs, clearly explained the different mattress options, and helped us choose the right one with confidence. The whole process was smooth and professional from start to finish.
17. februar 2026
Uopfordret anmeldelse
staff who knew about the product.
15. februar 2026
A very pleasant experience …
Very helpful and pleasant staff and Chris explained everything clearly and efficiently and was keen to offer us refreshments.
13. februar 2026
Great people that work in Hereford very…
Great people that work in Hereford very friendly happy to help you
21. november 2025
Felt the customer service at the…
Felt the customer service at the finding & buying a mattress were a little pushy and wanted a higher value sale, not listening to our needs. Once ordered, delivery was exactly on date given. Delivery drivers keep you informed of time and upon arrival, they were professional, cheery and quick, giving excellent service. First few nights we didn’t sleep 100% but were adjusting to new mattress. Now we are both getting excellent nights comfy sleep.
Instructions were given on aftercare of mattress and easy to follow.
7. februar 2026
Excellent staff and am so pleased with the products
The staff in the showroom were knowledgeable and helpful. The tempur mattress that I chose is very comfortable indeed. The pillow too. I would recommend both products. It’s the duvet that isn’t very warm, I do feel the cold so have to have a couple of extra rugs on top plus a hot water bottle! Of course not everyone is like me! It will interesting to see what it’s like in the summer. I must mention the delivery team, they were friendly and helpful, thank you.
28. januar 2026
What made my experience great as always…
What made my experience great as always with Dreams Hereford is the staff and their knowledge about all products in the store . and right through to delivery perfect that is why we keep coming back
30. januar 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Goods delivered on time but the…
Goods delivered on time but the Mattress Cover purchased did not. We were told that it would be delivered by post, after numerous phone calls to the Hereford branch we were told that it had not been posted. Hence the Cover is still to be delivered. Hopefully it will arrive by post this coming Wednesday🤞🤞some three weeks after the Mattress.
19. januar 2026
Besvarelse fra Dreams - Hereford
Good Morning
Thank you for your review.
I am sorry to hear you have not received your mattress protector as of yet
We have contacted you to discuss this further and look forward to hearing from you.
Kind Regards,
Nick
The staff in the Dreams Hereford store…
The staff in the Dreams Hereford store were knowledgeable and helpful. They made my mattress purchase enjoyable.
2. januar 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.