I was greeted by Emma at your Gillingham branch. She was extremely informative and nothing was too much trouble for her. Emma explained everything and took me through my options once the technology b... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Emma at Gillingham was excellent she showed us all the mattresses that were appropriate for our needs, after having tested us on the measuring bed in the store, she gave us pillows that we could test... Se mere
Had a very good experience at Dreams Gillingham business park. Our mattress is being delivered within two weeks. Staff were very helpful especially Howard. He was a very kind gentleman. He suggested... Se mere
Buy without feeling pressured. Only went to look came away having bought two mattresses. It was a good experience having gone into store found the mattress we wanted to try after it was also matched... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet af virksomheden
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktoplysninger
Gillingham Retail park, ME8 0PU, Gillingham, Storbritannien
- 01634 239062
4,8
Fremragende
244 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
New Mattress
Very satisfied from when we went into store, chap was very helpful and pleasant, within a week mattress was delivered by two very pleasant chaps within the time scale stated and all we can say is mattress is excellent and we don't want to get up as its so comfortable.
16. januar 2025
The whole process of buying the bed
The whole process of buying the bed, to delivery and then assembling of the bed was so professional. All steps were easy and hassle free
12. december 2024
The bed was nice and comfortable the bed is nice and comfortable I like…
The bed was nice and comfortable I like the way the bed goes up for storage too it is only a guest bed when we have people over
7. december 2024
The help and service I received from…
The help and service I received from the salesperson. In finding the right mattress for me was second to none.
And on the day it was delivered it was on time, and the two lads were polite and helpful in replacing the old one with the new one thank you
7. december 2024
James was very helpful in store
James was very helpful in store. The 2 deliverie men were very helpful as well they took my old bed. Was able to hover before my new bed went in. The whole experience couldn’t have gone better
17. november 2024
The staff were extremely helpful
The staff were extremely helpful. I just went in on the off chance of finding something comfortable. I was shown several mattresses and in the end it was between two. The assistant gave me a pillow so that I could test each mattress out properly, which was a complete surprise as no other store had done that. I would recommend Dreams to anyone looking to buy a mattress or a complete bed. Another important point is making sure the delivery guys aren’t a bunch of cowboys. The delivery guys from Dreams were as one would hope and expect them to be.
8. november 2024
New bed
From the beginning Emma, in store, was so helpful and friendly helping me choose and order my new bed. I was able to choose a delivery date that suited me. Bed was delivered on time by a friendly team. I paid for the unpack and put together and they did a great job. Would recommend. .
25. oktober 2024
Many thanks to Emma who explained…
Many thanks to Emma who explained everything beautifully!
11. oktober 2024
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Very helpful customer services
I have previously written a review regarding my mattress dipping after 4 years causing back pain. I was told there was nothing customer services could do.
However since writhing the review I have been contacted by a customer first specialist who has been very helpful.
The original cost of the mattress was £1099, Dream's could obviously not refund the full amount, but offered £799 in store credit which I think is very reasonable.
The customer first specialist made this very easy and stress free. He has arranged the collection of my mattress and has ordered the new items I have purchased which has made this experience a much more positive one.
8. september 2024
Uopfordret anmeldelse
Besvarelse fra Dreams - Gillingham
Good afternoon Olly.
Thank you for leaving us your review and for speaking with me today.
I am sorry to hear that you are experiencing an issue with your mattress.
Following our conversation today, I am glad that we have identified a couple of ways in which we might be able to help.
I have sent you the details of this in an email as agreed.
Many thanks,
Kishan
Dreams was dreamy
Clean store, friendly staff and has a sleeptest machine
We got a great bed for a great price. Make sure u speak to Howard!
7. september 2024
Uopfordret anmeldelse
Thank you for making my “Dreams”come true.
I ordered the Prescott D Mattress and I’ve never slept so well in my life. I have health issues causing lots of pain so really needed a comfortable bed and all the pain I felt in my old bed has completely gone. This mattress supports my body in all the right areas.
It was delivered very quickly and totally worth every penny. Thank you for making my “Dreams” come true.
6. september 2024
Delivery drivers were excellent
Delivery drivers were excellent. Called to let me know when they would arrive. Took shoes off at the front door. Bed and headboard put together very quickly. Everything explained to me. They took away my old mattress and base and all the packaging.
6. september 2024
From start to finish all was the best
From start to finish all was the best, salesman delivery staff. As was great.
6. september 2024
I'm very happy with the service I…
I'm very happy with the service I received from the staff.
30. august 2024
Wonderful!
2. august 2024
Dette er Trustpilot
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