A good experience overall from sales at the store to delivery of the items. The bed looks great and the mattresses are, as expected, very comfortable. However, the storage space in the bed is not as d... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Thank you Rebecca in Dreams Edmonton Green, for providing great customer service. You walked us through the process of finding the perfect mattress for us to suit our back pain. Will come again once i... Se mere
I went to the Edmonton store, and the sales assistant was very knowledgeable and nice, making the process very easy. My sofa bed has been delivered today by two nice guy, who had to unpack it downstai... Se mere
I am really impressed that I was able to change the colour of my bed one week before delivery. The people that set my bed up were extremely nice and very accommodating. They gave me time to hoover bef... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet af virksomheden
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktoplysninger
Unit 12 Edmonton Green Shopping Centre, N9 0TZ, Edmonton, Storbritannien
- 02088 035095
4,6
Fremragende
105 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Beautiful bed
Beautiful bed, amazing customer service and easy to purchase. Thank you dreams. The bed I reasonly purchest was for my son and he is very happy.
30. september 2023
They have the best comfortable bed…
They have the best comfortable bed according to your need.
Assistant was very helpful
7. september 2023
The sales people were very helpful and…
The sales people were very helpful and the delivery was on time and efficient
1. september 2023
Salesman greeted us
Salesman greeted us. Was able to find the bed I was looking for. Was very hospitable and offered a cup of tea whilst we drew up 0% finance
25. august 2023
I got all the help and support I needed…
I got all the help and support I needed to purchase my product
11. august 2023
Great shopping experience
Staff in store were patient as I took my time to try the mattresses and pillows, and they gave me space to consider my options without pressure.
5. august 2023
Uopfordret anmeldelse
Mattress
Delivered on time ,mattress is lovely best night sleeps
Had in a long time worth the money
3. august 2023
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Had an issue which finally has been resolved.
I have no complain to mattress quality, but have a huge complain to customer service and the way they handle the issue.
I bought a single mattress and topper from Dreams for my daughter.
Immediately, after starting to use them she started to have red spots on her body which was itching. Initially we thought its allergy, but the doctor said its a bug bites. Since we never had this kind of issue in our home, and we don't keep pets, we came to conclusion that something wrong with the mattress/or topper as the problem started exactly the time when we started to use the them.
To check if our conclusion was correct she slept few nights in old mattress and in a different room and the problem disappeared. We called the shop which sold the mattress which directed us to customer services. You know what customer service said? That the Dreams never had this kind of issue before and its our problem, they said we need to call specialist to get rid of this mattress!!! At the end of the day - I bought a mattress and topper which I have to get rid of in 20 days and on one in charge but me!
I always used Dreams mattresses before and was happy since they were no any problems with them, but when you have an issue they are not helpful at all.
Definitely I will raise complaint and if needed I will prove that its a Dream issue and not mine.
NEW REVIEW is here: Today at around 5 pm I have received the call from Peter from Dreams. He carefully listened our issue and hopefully the problem has been resolved. He agreed to send a replacement mattress. Of course I thank Peter for being helpful and acting adequately, but I believe this should have happened during my first call to customer services.
20. juli 2023
Uopfordret anmeldelse
Besvarelse fra Dreams - Edmonton
Good afternoon Adam
Thank you for taking the time to speak with me today. I am sorry for the issues yourself and your daughter have had with the mattress and topper.
As discussed, Dreams position on the matter is that it is almost impossible for there to be bed bugs on a brand new mattress. This is because they would be unable to survive in sterile factory conditions.
I am glad we have come to a resolution on the matter which you find acceptable. I am pleased that this has somewhat restored your faith in Dreams.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Good customer service.
Welcoming staff who explained the options and the products available to my budget.
4. juli 2023
The guys who delivered and install the…
The guys who delivered and install the bed were very professional and polite. Very helpful
13. juni 2023
Fantastic experience
Fantastic experience, drivers where polite and careful and went above and beyond very happy🤩
1. juni 2023
Had good customer service
The staff are professional. I had a sleep test before purchasing my bed.
10. april 2023
Dette er Trustpilot
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