I along with my wife and daughter visited West Ealing Dreams’s Store bought bed, mattress and wardrobe served by a charming professional well trained staff called Mr Irfan. He was great, amazing won... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We were served by Mohit, who is a real asset to Dreams. Really polite, friendly and informative. We have purchased a Hyde and Sleep mattress and a king size bed, which were delivered within few days a... Se mere
I bought an elevating bed and mattress from 'Dreams' store in Ealing and my sleep has been best in years. The staff were polite and knowledgeable about the products, I was advised on everything I nee... Se mere
Very helpful customer service in the shop , plenty of email communication and polite and helpful delivery men. Thank you! The mattress is great.
Virksomhedsoplysninger
Skrevet af virksomheden
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet af virksomheden
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktoplysninger
96-122 Uxbridge Road, W13 8RB, Ealing, Storbritannien
- 02085 664419
4,5
Fremragende
127 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Is one of the best bed I have sleep on
The bed is lovely and firm. I don't have any regrets about it and I'm glad I bought it.
28. juni 2026
Very helpful customer service in the…
Very helpful customer service in the shop , plenty of email communication and polite and helpful delivery men. Thank you! The mattress is great.
21. juni 2026
Amazing service and such a good bed a…
Amazing service and such a good bed a good sleep and doesn’t get too hot
23. maj 2026
I along with my wife and daughter…
I along with my wife and daughter visited West Ealing Dreams’s Store bought bed, mattress and wardrobe served by a charming professional well trained staff called Mr Irfan. He was great, amazing wonderful he is a credit to Dreams.
Good luck Irfan keep it up
10. maj 2026
Uopfordret anmeldelse
The mattress is very good quality and…
The mattress is very good quality and very supportive, our back pain vanished within a week!
5. maj 2026
I had a fantastic experience shopping…
I had a fantastic experience shopping with Dreams UK. I’m very happy with my purchase, and the whole process was smooth and enjoyable.
A special mention to Irfan, who was extremely helpful, knowledgeable, and made the entire experience even better. His excellent customer service really stood out.
I would definitely recommend Dreams to others and look forward to making more purchases with them in the future!
14. april 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
I had the mattress exchange gaurantee …
I had the mattress exchange gaurantee and after 1 week after buying bed frame and mattress dreams still charged me £95 extra for delivery charge for the exchange mattress which I also had to pay £90 on top for the upgrade and so I got charged £185 total when I should have only paid £90.
Pathetic Service
6. april 2026
Besvarelse fra Dreams - Ealing
Hi Tony,
Thank you very much for taking the time to leave your review, we really appreciate your feedback.
I have sent you an email and look forward to your reply. Thank you again.
Regards,
Hassan
Misinformed about recycling but compensated
I recently decided to replace my old sofa with a new sofa bed from Dreams.
Dreams offering a recycling service while delivering, was the key factor for me.
Before placing the order online, I spoke to one of the salesmen at the West Ealing shop in London. I clearly and repeatedly told him my old sofa was a regular sofa, not a sofa bed. After that, I explicitly asked him whether they offered recycling for it as well.
He replied yes, telling me "sure no problem".
Result: when the delivery team came, one of the guys immediately told me they could not collect it, leaving me with one extra sofa in the middle of the room, that will take my time and money to dispose of.
EDIT: after being asked by their customer service to get in touch, they acknowledged the inconvenience caused by giving me the wrong information about collection of old sofas.
For that, they offered me a small compensation that was enough to pay for a private removal service.
I appreciate Dreams admitted the mistake and helped to amend it.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Dreams - Ealing
Good morning
I am sorry for the issues you had with he recycling of your old sofa. This is unfortunately not a service Dreams offer. We will investigate this with the Ealing store and ensure that any such misunderstanding is avoided in future.
I would like to contact you to discuss this in more detail. In order to do so I have asked Trustpilot for some more information and I look forward to speaking with you shortly.
Many thanks
Peter
I bought an elevating bed and mattress…
I bought an elevating bed and mattress from 'Dreams' store in Ealing and my sleep has been best in years. The staff were polite and knowledgeable about the products, I was advised on everything I needed to know and I haven't looked back on my purchase. Highly recommended.
1. marts 2026
Uopfordret anmeldelse
Worth the wait?
Thank You, everything has been great other than the waiting time from purchase to delivery, other than that , great product, great staff
8. marts 2026
Everything was great service from the…
Everything was great service from the shop to delivery guys - the only downside is the policy of having to dismantle your bed frame otherwise they won’t take it at 45 gbps.
1. marts 2026
Very easy transaction in shop
Very easy transaction in shop. Pleasant & informative salesman.
Plenty of information on delivery times. A call from driver for exact delivery times.
22. januar 2026
So soft and comfortable
So soft and comfortable, we are so happy with this purchase 💗
7. februar 2026
You could try sending your emails to…
You could try sending your emails to the right Barry Sunter
31. januar 2026
Besvarelse fra Dreams - Ealing
Hi Barry,
Thank you for taking the time to share your feedback, we appreciate it.
I attempted to contact you today but was unable to get through, so I have followed up with an email instead.
If you would like to discuss this further, please feel free to reply to my email and I will be more than happy to give you a call at a convenient time.
Thank you again for your feedback.
Regards,
Hassan
Solid firm mattress from Dreams offers…
Solid firm mattress from Dreams offers excellent support; delivery was prompt as promised, professional, and hassle free, has improved my sleep quality immediately every night
10. januar 2026
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