I visited the Dreams Store in Filton recently hoping to find a new mattress. Eva welcomed me to the store and after setting me up on the SleepMatch machine, gave me a cup of coffee (with a biscuit) w... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was assisted by the brilliant Eva who gave great advice and worked to ensure that my budget was met. My sleep position was monitored and I was shown a selection of beds. Eva was enthusiastic, kno... Se mere
Excellent service, greeted at the door, offered refreshments Good advice given and patience shown with my elderly mother. Couldn’t ask for more
We visited Dreams at Shield Retail Centre at Filton Bristol today, we were serve by Sophie . Sophie greeted us with a smile and engagement manner and attitude which was lovely . Sophie product k... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet af virksomheden

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktoplysninger
The Shield Retail Centre, BS347BR, Bristol, Storbritannien
- 01173137471
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good service all round
Good service at the shop. The staff were knowledgeable and helped us with our decision on type of mattress. The delivery team were polite and considerate in delivering the bed (although a little early!). The bed was easy to assemble.
Really helpful staff
Really helpful staff. Many different beds and mattresses to choose from at a good price
Great quality and excellent customer…
Great quality and excellent customer service. Thank you very much.
After enduring a frustrating…
After enduring a frustrating three-month wait and ultimately canceling my order from another mattress supplier, Emma, I found solace in being able to converse with a real person at Dreams Bed Store. Robin, who assisted me, exuded considerable knowledge and guided me to make a precise decision on the mattress that suited my needs perfectly. Opting to cancel my original order with Emma and placing it with Dreams was an obvious choice. The delivery process was swift, and I appreciated being consistently updated on the order's progress. I am thoroughly pleased with my new mattress and wholeheartedly recommend Dreams. Robin's impeccable service left no room for complaints.
Positive experience
Nothing negative to say. Support in shop for choice good, Order was delivered by helpful and friendly team and we were kept up to date all the way through the process.
Excellent sales from your shop
Excellent sales from your shop. Professional, friendly and extremely helpful.
Great experience.
On my first visit to the showroom, I was greeted by Robin who was very professional, helpful and to be totally honest, a total pleasure to meet. I explained what I was looking for and was guided in the right direction. All offers were explained and upon this information, I returned the next day to make a purchase. Delivery was fast and efficient. A great experience.
Very straightforward and delivery was excellent
I had questions, in response I was given options available to me - great
On entering the store I was offered a drink and allowed to browser. I could then try out the sleep match. I was then informed about the different types of mattresses.
Then given time to browse for a headboard.
When it came to delivery were very flexible given that the date needed to coincide with moving in date.
Staff very professional and friendly.
Lovely customer service no pressure…
Lovely customer service no pressure sales
Very good delivery
5 stars
My bed is brilliant and Robin is awesome!
I had a fab experience with Dreams! I bought a new mattress, pillows and a duvet from Robin C in the Filton store and he was excellent! Super friendly, very knowledgeable and a generally down to earth, while also being professional. He was so patient at answering all my questions and was great at explaining things to me so I actually understood (not just smiling and nodding), which allowed me to make a more informed decision - which is really important when you’re buying something as vital as a bed! He set up the order for me without any fuss, filled out the paperwork and kept me in the loop with delivery. I had a couple of questions post-purchase and he was just as nice over the phone as he was in person, which isn’t always the case after the company have already made the sale. The bed arrived perfectly on time and I’ve been enjoying it ever since! I will definitely buy from Dreams in future and will recommend buying from them to others. Thanks so much, Robin! :)
Svar kan have AI-indholdLæs mere
Mattress good; delivery men unhelpful, and after-care non-existant
The mattress itself is fine, but the delivery people were not prepared to help me carry it up the stairs. ("It was to protect me"!! yet I had to physically manhandle the mattress up by myself afterwards, putting out my back for several days.)
When I tried to use the Dreams 'review' system on-line, it wanted to download all my cookies, plus all software & hardware versions on my PC. Why? Of course I'm not going to allow this.
And when I tried to email the customerservice at Dreams, it just bounced back saying "this email is not monitored".

Besvarelse fra Dreams - Bristol Filton
Shop person very helpful and…
In store staff very helpful and knowledgeable, did not rush me, loved the dream mattress machine which helped find me a perfect fit for me. Once purchased delivery within a few days, excellent communication and delivery men very helpful. From start to finish perfect
Very good and helpfull
Comfortable bed at a good price…
Comfortable bed at a good price delivered within a week, delivery included, on the date and within the time window given. Excellent service.
Helpful sales and delivery.
Salesman gave lots of time to choose the mattress and was knowlegable on their construction. Delivery was quick and on time.
Choosing a new bed as suffered back and…
Choosing a new bed as suffered back and leg pain was so easy.The staff were very polite,informative about products and I am so happy with my purchase.After two weeks my health has improved so much with no back or leg pains. Delivery was on time and bed all set up fine and disposal of old bed and all packaging carried out. Thank you.
A caring company
I was treated as important from the minute I entered the store. I wasn't rushed or pressurised.
The delivery came on time and the men who delivered my mattress checked where it had to go and wore overshoes to protect my carpet. They also were friendly and polite.
Really great service
Really great service, tried the Sleepmatch which was brilliant, we have bought all our mattresses over the years from Dreams in Filton, wouldn’t go anywhere else.
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