Dreams - Belfast Anmeldelser 

Excellent customer service from Ellen Morrow. My email was responded to in record time and sorted out the query I had regarding my order. Would highly recommend Dreams

Absolute shambles i have bought a £1000 mattress for it to not even the same size as the bed i bought from the same shop!
Have been waiting 5 weeks now with a faulty mattress waiting on the company getting back,

If your purchasing please try contact customer services, not the shop floor before purchasing as no one answers the phone and you cannot get honest answers

Very poor service from the Belfast customer care team. Delays and botched deliveries arriving with a mattress and no bed !! One hand doesn't know what the other is doing. At store level the guys so their best but their customer care team just blame everyone except themselves. Handled poorly by their customer care manager who doesn't follow up on their word. As soon as the product us delivered , both late and in dribs and drabs they wash their hands of any responsibility. If you want to get a product with little to no hassles and wasted time listening to empty promises I'd advise to steer clear on Dreams Belfast as you'll have a series of headaches you dont need.

In reply to request for details - the biggest issue is your customer services manager who fails to take any points on board. Can you provide details of an email address or otherwise to speak to someone as I've requested an Escalation as per your website

While shopping in dreams today customer sales rep Adam C was so helpful informative and patient while helping me buy a new Mattress and bed Highly recommended
Thankyou Adam.

I am writing this review to address the appalling customer service I have received, in the hope it doesn't happen to someone else. My father has severely reduced mobility aswell as dementia, and we desperately needed a new bed that was able to hold a hand rail to assist him in and out of bed. I had to bring my dad down to the shop to ensure it suited his height, and your colleague Adam C was made aware of my dad's issues, and could blatantly see the severe mobility issues. We stressed the importance and the urgency of the bed on that date. We were promised a two week date for delivery on that day. After two weeks have passed I rang to enquire about the bed, I was informed the bed wasn't actually in stock and was at a warehouse and they were having difficulties with deliveries. I was then informed the bed won't be delivered until the last week of March. To rectify this problem I was offered a slightly more expensive bed and someone to build the bed.each time that I have rang I have been lied to about an imaginary date that never comes, which they quite clearly knew were untrue. Last week in another call to your "manager" Adam, I was basically told to stop calling and they would contact me when the bed is out for delivery. I have never written a bad review in my life but this is the worst customer service I have ever experienced. I phoned again on Wednesday and at this stage I have had enough, I just want a full refund for the bed. On Thursday the original colleague called to offer his staff discount. This is all a little to late, the funniest part about this offer is there is still no date for the bed. I declined the offer and reconfirmed that I have already asked for a full refund, and I do not want any goods from this company. He then offered a credit note and a full refund, but I honestly want no dealing with this company and it has never been about money, my priority is my dad.Adam C stated on this call that the refund that I had requested prior to this had not even begun as it was handled by a different department. And so it begins the fight to get a refund on the bed that I have waited on for four months and has never came. The person who us suffering amongst all of this is an elderly pensioner who has severe mobility issues and in desperate need for that bed. We have been failed by this company and I will never use it again, and I will advise my friends and family the same. I have just bought a house that needs fully furnished and I will not be using this company.

As soon as we entered the Dreams store off Boucher Road in Belfast Stephen greeted us and was highly professional and answered all our questions. A very pleasant experience, well done Stephen.

SWEET DREAMS FROM A WELL PLEASED CUSTOMER
I have just treated myself to a new bed from Dreams Sofatime at the Newtownabbey branch.
I was very impressed with the efficiency of the friendly sales staff, ‘both ladies’ that attended to me Tanya & Lizzie were most helpful.
The delivery of the bed was punctual, and assembled by well organised and tidy workers.
I am extremely pleased with my purchase, and I highly recommend ‘ DREAMS SOFATIME’.

My partner (Samuel) and I purchased 3 beds from Dreams in September/October 2023. After 3 months the headboard on one of the double beds (Woodstock wooden low rise bed frame) has detached. Contacted the customer care who said a replacement headboard will take 6 weeks to arrive or a replacement bed would take 14-15 weeks to arrive. The website says the expected delivery time is 6 days. Customer care team have been very unhelpful and it’s excuse after excuse. WE TOOK OUT INSURANCE TO AVOID ISSUES LIKE THIS. Clearly any purchase of insurance from Dreams is a waste of time. Currently we are having to sleep on the sofa which is breaking my back.

Ordering and Customer Service saga
We ordered a bed and mattress in April in the multiple of £1000s - asked them to wait to place the delivery order until we had wardrobes fitted. I phoned them 4th May to place the order, ready for delivery which they said would be 19th June...
I then called them again 2 weeks later to check dimensions. They had only placed the order for the mattress and not the bed. How ridiculous.
So now the order is 10th July.
I called repeatedly to check on delivery and was always told by the store "we need to check with warehouse, we will call you back in a few days". They did not, and I had to call again.
Finally they called in July to say it would be delivered the following week. Items delivered 26th July.
As the delivery people were unpacking and building the bed they brought to our attention it was damaged. Immediately called customer service who needed photographic evidence.
2nd August the customer service team said the headboard would be replaced.
Any compensation for the delays and damage was refused.
It's been 7 months and I still have a damage bed with no replacement.
I will not recommend or use this company again.

Got a new mattress in the sale. Delivery and pickup of my old mattress very quick on the day. Guys were very friendly. 4 stars given because they only do one day a week for my area, so had to take the day off. Great range to choose from.

Went to Dreams to "look" at a new bed and was so impressed by the professionalism and knowledge of Adam C. He listened to our different needs, showed us a couple of options and thoroughly explained the differences so we could make an informed decision. We walked away with a new bed on order. Would thoroughly recommend.