We went to Drakes Garage just to have a look around and get some ideas for a new family car. There was absolutely no pushy salesmanship, and we were free to look around at our own pace. Chris was... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a very positive experience buying my car from this dealership. I had never bought a car online without seeing it in person before, but because of the distance it wasn’t possible for me to visi... Se mere
Our ford ranger went here for work after it had been involved in an accident. We were really hopeful we would receive a good service after speaking with the owner. Unfortunately this didn’t turn out t... Se mere
I recently had some repair work done to my motorhome at Drakes body repair shop, Shiptonthorpe. I found them to be very courteous and prompt. Their workmanship was outstanding and they even carried ou... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
4,4
Fremragende
23 anmeldelser
Ingen anmeldelsesinvitationer registreret
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After Sales? Only if they sold the car.........
recently had the displeasure of experiencing the after sales of this dealership.
I bought a Dacia Approved Used vehicle from another Dacia dealership so expected similar after sales service from all Dacia dealerships for the vehicle. I bought the vehicle in Watford but Drakes is my local dealership so thought they would be my best option rather than dealing with a London based dealership from Yorkshire.
The part that I required (locking wheel nut key) was something that I should have checked for on purchase. They of course offered to order the part but I asked about the extended warranty I had taken when purchasing the vehicle. I was expecting to be told that no warranty would cover that part being my responsibility to check however I was told that "If I had bought the car from them they would of course source the part at their cost" and the also stated "we didn't sell the car" and "I would need to contact the dealership I bought it from".
Now I agree they didn't sell the car but this was a Dacia Approved Used Car so I wrongly assumed as a Dacia dealer they would offer me a level of service even if that was contacting the other dealership and seeing what could be done with the part. Ironically had they simply said that "No warranty covers that part" I would have ordered the part with them but stating that "we didn't sell the car" just makes me feel that they had no interest in after sales service on behalf of Dacia, they didn't even ask ANYTHING about the car!
I have received the locking key from Watford this morning and have to say their after sales was great however everyone should be aware that my perception based on my interaction with Drakes Garage is that they only care about after sales from their dealership.
The car we have currently was purchased in full by debit card but I guess that Drakes don't look at potential future business and I am glad that Drakes are a strong enough business to not require any of my future business as I can guarantee when we come to change our vehicle which will most likely be another Dacia in the next couple of years we will NOT be going to Drakes despite them being our local dealership.
6. januar 2023
Uopfordret anmeldelse
Brilliant service
Brilliant service - can't fault. The whole buying experience provided by the sales department was second to none, courteous, informative and never pushy which I appreciated. Special mention to Mark Wilkinson who handled the sales process extremely efficiently, kept us informed at all times and was always more than happy to assist with any questions we had - many thanks.
17. januar 2022
Uopfordret anmeldelse
Friendly relaxed experience with our…
Friendly relaxed experience with our new car purchase. Would highly recommend. Thanks to Ed and Mark for a great deal during these difficult times.
7. juni 2020
Uopfordret anmeldelse
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