I requested to cancel my order before…
I requested to cancel my order before it was dispatched and received an email confirming the cancellation and a full refund. Despite this, the order was shipped. The company later admitted the cancellation was not processed by the warehouse and promised a prepaid return label. After I confirmed receipt of the parcel and requested the return label, I received no resolution. I am still waiting for the promised return instructions and refund. This has been a very frustrating experience.








