As convenient as this service is it is incredibly slow. 2 parcels were sat in the drop off store for 2 days- collections should be daily especially from large city centres. The tracking is intermitten... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Terrible. I returned an item to Amazon on16th August 2019 using Doddle at Morrisons. They refused to give any kind of receipt, and in fact were quite rude when I suggested that it would be normal prac... Se mere
Virksomheden har svaret
I have an Amazon return and went to a local Morrisons. They had no packaging materials as "they haven't sent us any". Called two other local Morrisons who also don't have materials and need it fully... Se mere
Virksomheden har svaret
My expensive item left the doddle store over 2 weeks ago I tracked its return and it left the store the following morning. It’s never reached the hub. I have been contacting doddle and shoeaholics con... Se mere
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Oplysningerne kommer fra forskellige eksterne kilder
Life’s too short to spend it waiting in for deliveries or standing in never-ending queues. We saw that something needed to be done and we did it. We want to completely transform parcel services in the UK. We’re here to make life easier.
Kontaktoplysninger
Storbritannien
- customerservices@doddle.com
- www.doddle.com
I wish I had read the reviews first!
I wish I had read the reviews before I chose doddle at Morrisons. I arranged for my tickets to be delivered to Morrisons so that I could collect them when I returned from holiday. . I had confirmation from DPD that my tickets were delivered to Morrisons on 29th July. On 2nd August I went to Morrisons to collect.
They had a “Doddle” cupboard but my tickets were not in there. They sent me to some lockers outside, but they were for a different company and my QR code was not recognised. I went back into the store and was persistent. They eventually found my tickets in an open box on the floor in customer services. These tickets cost me £200. In my opinion, there’s either a lack of procedure or its not being followed. I won’t knowingly use doddle again. I am not blaming the customer assistant, she was as baffled as I was and did search for the tickets.
10. september 2021
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi Brian, this is the DPD pickup service operated from the Morrisons locations, its not the old Doddle C&C service & its not a service using Doddle tech.
We are sorry to hear of your experience. Doddle do have a relationship with Morrisons & DPD so if you were able to let us know which Morrisons location you visited, we can arrange for some additional training to take place to ensure that this doesn't happen again. Thanks, Doddle.
Not a doddle
Returned at M&S food hall. Given a doddle tracking number. Complete waste of time. Been over three weeks and money has not been returned. Avoid these jokers.
7. september 2021
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi Rusty, this is really an M&S not a Doddle service. M&S have a dedicated support line who we are sure would be able to get this resolved for you. You can reach them here: 0333 014 8000
Thanks. Doddle.
Took a parcel back to M and S food in…
Took a parcel back to M and S food in St-Anne’s 4/8/21 still no refund what a rubbish system I have the right tracking no on the card I was given but when you put your no in it doesn’t tell you much wake up Marks you need to do a whole lot better
25. august 2021
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi Elizabeth, thanks for taking the time to leave Doddle a review.
Although Doddle provide the technology behind the C&C return service for M&S, the process itself is ran by M&S.
Although we don't have direct access to M&S's systems, it sounds like your parcel has missed a scan(s) in its return journey, resulting in its status not updating (showing instead, its last scanned location).
M&S have a support team who would be happy to look into this for you & get your refund actioned, you can reach them on; 0333 014 8000
I arranged to send my parcel at dpd and…
I arranged to send my parcel at dpd and i drop it in doddle morrison after 2 wks all i thought that it was on its way to the reciever i track it almost everyday until after 2 wks when i contact the dpd that’s when I found out that it hasn’t been send yet I was really really disappointed and up to now i dont know where’s my parcel
12. juni 2021
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi & thanks for getting in touch.
We are really sorry to hear of your experience.
Although Morrisons & ourselves support the DPD service, the actual service is provided by DPD. You mention that you have already been in touch with their customer services team, they should be able to help resolve your query (you can reach their team here: https://www.dpd.co.uk/content/how-can-we-help/contact.jsp).
If you are still struggling, please do reach out to us with a direct message on Facebook or Twitter with some more information on which store you dropped the parcel off at, its tracking number etc, & we will also look into it further for you.
With kind regards, Doddle.
Requested my parcel been sent to doddle…
Requested my parcel been sent to doddle collection point in Morrisons never ever received a collection code and now parcel seems to be on its to way back to sender.Rubbish! Rubbish! Avoid.Avoid.
1. april 2021
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi Gerald, thanks for taking the time to leave a review. We support the DPD & Amazon services at our Morrisons locations, have you already reached our to these teams for them to investigate? If you can send us a DM on either Twitter of Facebook with some further details (store, parcel ID & which service provider you used), we would be happy to also support wherever we can.
Been waiting since 28th February for a…
Been waiting since 28th February for a parcel that had been dropped off at Horsforth. The sender has been in the shop twice to find out why I have not received it and has sent me photos of it still waiting to be collected by DPS. Shop staff told him the scanner wasn't working !! 3 weeks is unacceptable
19. marts 2021
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi & thanks for getting in touch. We would suggest getting in touch with the service provider, DPD, to get this investigated & resolved. You can reach them here; https://www.dpd.co.uk/content/how-can-we-help/contact.jsp
Thanks.
I returned a small package to M&S…
I returned a small package to M&S Falkirk foodstore branch on 17th February and was given a card with my return reference no. MSR02064059. It stated on the card that it would take 7 to 10days for this to be credited back to my account. This is now 9th March and still nothing and when I try to track it merely says it is en route. Hopeless! I hope M&S are smart enough to realise this must be losing them business.
9. marts 2021
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi Margaret, thanks for taking the time to leave Doddle a review.
Although Doddle provide the technology behind the C&C return service for M&S, the process itself is ran by M&S. Although we don't have access to M&S's systems, it sounds like your parcel has missed a scan(s) in its return journey, resulting in its status not updating (showing instead, its last scanned location). M&S have a support team who would be happy to look into this for you & get your refund actioned, you can reach them on; 0333 014 8000
Complete nonsense
Complete nonsense. It wasn’t even obvious I had ordered on click and collect, as I paid £3:95 for delivery. On arrival at Morrison’s the guy on the click and collect van said I needed to go to the lockers and scan my QR code. It didn’t recognise that, nor my phone number. Phoned the number on the lockers and after a long chat, was told the lockers were someone else and not for me. Inside Morrison’s the customer service girl finally came off her texting on her phone to retrieve my parcel. Never again, my friends.
The store was at Anchorage Park, Portsmouth.
21. februar 2021
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi John, thanks for taking the time to leave us some feedback, we really appreciate it, good or bad. We are really sorry to hear of your poor experience, its certainly not the service we aim to provide. Would you be able to DM us (either by Facebook or Twitter) which store you visited, as it sounds like they would benefit from some refresher training.
Tracking doesn’t work
I returned a parcel to M&S and was given a tracking card. The number on it isn’t recognised and I have no idea where my parcel is. I wish I’d used Royal Mail instead. I certainly won’t use Doddle again!
10. februar 2021
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi Hilary, sorry to hear that you experienced a problem returning your M&S parcel. Whilst Doddle help provide the technology for the service, the service itself is managed by M&S & provided by their teams, relying on parcel scans etc. We would suggest reaching out to their customer helpline: 0333 014 8000 where their team would be happy to help locate your parcel & deal with your refund.
Not a doddle at all!!
Awful experience. IKEA item for Christmas says collected by doddle at Morrison’s, no code provided to get it from locker and says collected yet haven’t got parcel!! Will never use again. Clearly, not a doddle at all!!
4. januar 2021
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi Krissy, sorry to hear of your bad experience, although I think there might be some confusion. Doddle do not operate a 'locker' service at Morrisons locations. We support the DPD collection & return service at Morrisons kiosks. If DPD were due to deliver your parcel to, or collect your parcel from a Morrisons kiosk location, we would recommend reaching out to them directly as they will be happy to look into this further for you & get a resolution asap. You can contact them here; https://www.dpd.co.uk/content/how-can-we-help/contact.jsp If it wasn't a DPD service used, we would recommend contacting the retailer (IKEA) for more information. Thanks.
If I could I would give ‘no stars’
If I could I would give ‘no stars’.
Dropped off my return (as instructed by the company I purchased from) at a DPD doddle store (Morrison’s in Cardiff) and given a parcel slip. When I enter the numbers it says wrong amount (there are 9). I’ve tried taking off the first digit, then the last digit both of which show parcels previously delivered that are not mine!
4. januar 2021
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi Virginia, Sorry to hear about the challenges regarding the tracking of your parcel. We have picked this up directly with the Cardiff Bay store so that we can improve the customer service/experience going forward. However, we would recommend contacting the service provider, DPD, with any questions regarding tracking etc, they can be reached here; https://bit.ly/3ag5end With kind regards, Doddle.
Please contact me
Trying to contact in regards to a parcel dropped off at Morrison's in Chesterfield, on the 27th Dec , tracking is showing still at that location, can you please advise. This is now day 4 from drop off.Not the best start to a service
30. december 2020
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi John, We have replied directly to your message, but to confirm, we would recommend contacting the service provider, DPD, directly for a tracking update. Thanks.
Do not use it!!! Wish I had read this before!
I have 2 tracking number from DPD and 2 numbers from Doddle drop off shop. After 1 week no info, went back, they said the delivery guy took them...
From 25 November until today nothing, Dpd confirmed they have no info for the 2 big parcels,Everything stops at Doodle. this won’t stay like that. I will go to Police, consumer protection, social media and all is needed.
All I want the content of my parcels,
I don’t care if an employee misplaced them or found them- i won’t put any question- just contact me if you care for your customers! I will provide the name of the shops and you can talk with your employees!!!!!it is outrageous!!!!2 big parcels!! I will only pick them back if you can help me.
16. december 2020
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi Claudia, We are sorry for the service experience you have received. Usually it would be the service provider, DPD, who would investigate this query for you, as Doddle do not have access to any tracking information or systems to complete a full investigation. However, if you can please direct message us on either Twitter or FB, we will come back to you with any support we can.
JOKE OF A COMPANY
I left my parcel to be picked up by dpd.
It got scanned, I left the shop... 2 days later tracking number still shows 'Awaiting drop off by the sender at the drop off location'
WHAT A JOKE!!!
15. december 2020
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi Karolina, thanks for taking the time to leave us a review. Have you contacted the service provider, DPD, to investigate this for you? You can reach them here: https://bit.ly/3ag5end
If there was a problem with the pre-printed label, the store might have needed to replace this with one of their pre-programed ones at the point of drop-off in store. Usually they proved a card to the customer at this point (so you can still track the parcel, just with a different tracking number), but DPD should be able to investigate this further for you. Thanks.
Extremely poor service.
I returned an item to my local M and S foodstore. I've waited 15 days and still no refund. I went into the store today and they couldn't tell me where my parcel was either. They are going to contact me with more information. I wish I had read the reviews before using this method of return.
Very disappointed. Why is Marks & Spencer using such a rubbish service provider? I won't be ordering anything online again due to this. Hopefully one day I will receive my refund.
14. december 2020
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi Mandy, thanks for taking the time to leave a review & we are sorry for the inconvenience you have experienced. Whilst Doddle do help provide the technology for behind M&S returns, we are not involved in the parcel scanning, transport or refund of the orders. It sounds like you have done the right thing in contacted M&S directly to locate your return, can we suggest contacting them on their support number: 0333 014 8000 & one of the team will be happy to help.
Disappointed
I was informed on two different occasions that parcels of mine were ready to be collected at, ‘Doddle at Morrisons.’ I arrived morning after for both parcels, one had already being sent back to Boden and yesterday the other had been returned to a DPD’s local depot, and no one appears to be able to resend it to Morrisons; so I had to cancel the order. I’m will not use that facility, again.
14. december 2020
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi Mary, thanks for taking the time to provide us with some feedback. We are sorry to hear of the inconvenience you experienced, we will certainly be picking this up directly with DPD to try to find out what happened & ensure that it doesn't happen again. It does sound like you have been in touch with the DPD team to resolve the issue, but if you need to speak to the dedicated pickup team, they can be reached here; https://bit.ly/3qTmZP7
Never ever using Doddle again!!
Never ever using Doddle again. Sent a parcel at the Morrison’s Bishop Auckland Doddle. Parcel hasn’t entered DPD network since. Went to store yesterday, staff advised they ‘forgot’ to send it. A day later (today) it still hasn’t been sent to DPD. I PAID for next day shipping. Disgraceful. No one is able to help.
Can I have a manager to contact me and actually sort this mess out??
8. december 2020
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi Jack, really sorry to hear of your experience. The DPD team will be able to assist you further with this; https://bit.ly/2VUBDaj We will also pass on your feedback directly & ensure that the team receive some additional training. Thanks for the feedback.
Dropped a DPD parcel off on Monday for…
Dropped a DPD parcel off on Monday for delivery supposedly by Friday to Germany, could be interesting as has not moved from Morrison’s Kettering.
Really pathetic response as have just been to Morrisons today full of parcels and I was told DPD not collecting.
So glad your up to date with your business
8. december 2020
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi Anna, thanks for taking the time to write a review. We are not aware of any issues regarding uncollected parcels in the Morrisons locations, but we would recommend contacting DPD directly for them to look into this further for you. It could just be a missing scan, & your parcel is well on its way to Germany, but if its not, the DPD team will certainly be able to resolve any problems for you. You can reach them here: https://bit.ly/2VUBDaj Thanks.
Never again will I use this service
Would never use this service again. Tracking a return doesn’t really exist as it is extremely difficult to find and when you eventually find the correct website it really only tells you when you handed the parcel into M and S Simply Foods. After 38 days called M and S Customer Services to get a refund sorted, with my parcel seemingly lost in transit. This experience has put me off shopping at M&S online they should rethink their returns method quickly.
30. november 2020
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi & thanks for the feedback. It is good to hear that you got your refund sorted. FYI, Doddle provide the technology behind the return, we are not involved with the parcels transport or its refund.
I am having so much trouble getting my…
I am having so much trouble getting my parcel delivered to doddle from DPD. They sent me a QR scan tab and all the machine tells me is that it is not valid. When I phoned DPD they said oh dear phone the company that sent your parcel, which happens to be in America. I still can’t get my parcel out. So far I feel like someone has taken my property! I will never use this facility again.
24. november 2020
Uopfordret anmeldelse
Besvarelse fra Doddle
Hi & thanks for reaching out. We are really sorry to hear of your experience, our aim is to make the process quick & easy, certainly not difficult to access your parcel.
To confirm, has your parcel been delivered to one of our Morrisons pickup locations (one of our kiosk locations), a DPD locker, or is it still with DPD to deliver? If its in our possession at our kiosk, we will certainly be able to get this resolved quickly for you. Can you please send us some more details via our 'contact us' page at www.doddle.com & one of our team will get back to you shortly.
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