Dobbies Garden Centres - Preston Anmeldelser 369

TrustScore 3 ud af 5

3,2

Blackpool Road, Clifton, PR4 0XL Nr Preston, Lancashire, GB


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Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

The shop was great, the chap at the till was really good. He was knowledgeable, dealt with my query, nothing was too much trouble, and he dealt with everything speedily. I think his name was Frasier... Se mere

Bedømt til 4 ud af 5 stjerner

Was pleasantly surprised to see that the store had a good selection of Xmas decorations to rival a nearby competitor. The store was bright and welcoming. We had coffee and a nice cake but the cafe are... Se mere

Bedømt til 3 ud af 5 stjerner

Visited Dobies near Preston today for the first time. Appalled at state of plants, most suffered from lack of watering, Because pots were dry, many had blown over, but passing staff just ignored as... Se mere

Bedømt til 2 ud af 5 stjerner

This morning coffee served in cold cups, promised scones freshly baked but the ones we had been frozen. Unable to get a Toastie before 11.30 am, Costa serve them from 7am. Go in find a table, and t... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Havecenter

Skrevet af virksomheden

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Kontaktoplysninger

  • Blackpool Road, Clifton, PR4 0XL, Nr Preston, Lancashire, Storbritannien

3,2

Middel

TrustScore 3 ud af 5

369 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

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Bedømt til 1 ud af 5 stjerner

No quality service. …

Staff pleasant but felt not really valued.

13. august 2023
Dobbies Garden Centres - Preston-logo

Besvarelse fra Dobbies Garden Centres - Preston

Hi Kenneth, thank you for taking the time to leave your feedback.
I have passed your feedback to the relevant management team to bring this situation to their attention.
Best wishes, Karen

Bedømt til 5 ud af 5 stjerner

Fantastic trip!

As soon as entered we were greeted by friendly staff! We had a delicious lunch and again the staff were fantastic! Great selection of plants and I can always use another plant haha! I love dobbies, best garden centre around!
Shame the fish shop is closing, but if you fill that space with more plants I’ll be even happier

9. august 2023
Bedømt til 3 ud af 5 stjerner

Out of Date Stock

On May 21st I bought some Ronseal Ultimate Protection Decking Oil from the Preston store for £64.99. When I applied it, it was very "sludgy" although I had shaken the can well. It only covered a two thirds of a small area. It turned out that not only was it overpriced (on line it is between £39.95 and approx £45), it was also out of date. I complained and was advised that the store manager would contact me. After 2 weeks of hearing nothing, I contacted the CEO and received a refund and apology. There was no explanation or word of apology from the store manager.

21. maj 2023
Bedømt til 4 ud af 5 stjerner

Below standard

The shop is very good but the garden centre is a mess.plants strewn around and dying.not been watered .support benches and stands that are rotting.
It is a disgrace yet it used to be lovely.

24. juli 2023
Bedømt til 1 ud af 5 stjerner

Purchased the £5 pack of bee friendly…

Purchased the £5 pack of bee friendly wildflower seeds… nothing came through…only weeds, no flowers… no bees, absolute rip off. Do NOT buy 😢

2. juni 2023
Uopfordret anmeldelse
Dobbies Garden Centres - Preston-logo

Besvarelse fra Dobbies Garden Centres - Preston

Thank you for taking the time to get in touch, I'm really sorry to hear about your visit to our Preston store. I've passed your comments over to the store management team and asked them to review your feedback, thanks - Ahmed

Bedømt til 1 ud af 5 stjerner

Visited Dobbies Preston a couple of…

Visited Dobbies Preston a couple of days ago. Not been for a couple of months and was shocked at the decline in the centre. Firstly the outside planting areas were full of weeds, pretty poor for a company whose core business is plants and gardening. Then the restaurant outside which was weedy and had rubbish moving about in the wind. The plants: selling off dry and dying plants instead of giving them a drink of water. And yes, to echo someone else’s comments on this store the toilets do smell bad and have done for years, seems to be a problem with sewerage or something. I completed an online feedback form and haven’t had a reply from the company, very sad to see this decline of a once magnificent store.

28. juni 2023
Uopfordret anmeldelse
Dobbies Garden Centres - Preston-logo

Besvarelse fra Dobbies Garden Centres - Preston

Hi Lesley, Thank you for taking the time to leave your review.
I am sorry to hear that the plants and toilets were not up to their usual standard on your recent visit to the Preston store.
I have passed your feedback to the relevant management team to bring this issue to their attention, so that they can look into what happened, and make any possible changes for the future.
Best wishes, Ahmed

Bedømt til 1 ud af 5 stjerner

I was impressed buy the range and…

I was impressed buy the range and quality of goods available, some of the plants looked sad and in desperate need of a drink though.
The waitrose concession was a little underwhelming with some empty shelves.
The staff at the checkout were sullen and curt, I felt a bit of an inconvenience to be honest.I can’t see waitrose standing for this level of service for long.
Now to the cafe, I made the unfortunate mistake of ordering an elderflower coffee! who ever thought this combination would work is sadly mistaken. There were a selection of cakes available but all looked dried up and as if they had been there for days, but by far the worst thing were the toilets … the smell was reminiscent of an open sewer and I felt I needed to rush home and shower.
In these days of saturated markets with retailers vying for custom then Dobbies Preston needs to go a long way to up their game!
The store was almost deserted so something is off and whatever it is smelled like it died in the ladies!
I won’t be rushing to return despite the sparse waitrose range.

21. juni 2023
Uopfordret anmeldelse
Dobbies Garden Centres - Preston-logo

Besvarelse fra Dobbies Garden Centres - Preston

Hi Jacqui, Thank you for your feedback.
I am sorry to hear that our Preston Store was not up to standard on your recent visit recently. I have passed your feedback onto the relevant management teams to bring all your concerns raised to their attentions, so that they can look into this points.
Please contact us on customer.service@dobbies.com if you wish to raise anything further.
Best wishes, Karen

Bedømt til 3 ud af 5 stjerner

Do not recommend plant areas

Visited Dobies near Preston today for the first time.
Appalled at state of plants, most suffered from lack of watering, Because pots were dry, many had blown over, but passing staff just ignored as they walked past.
The areas of clothing & household goods looked well managed , but most certainly do not recommend the plant areas.
The cafe looked ok, but did not bother to stay long enough to need a drink

7. juni 2023
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

A very uninspiring visit today

A very uninspiring visit today. The plants looked sad as they were dry, dying or had fallen over.
No staff out with the plants. The staff inside at the till were helpful and friendly but the main product - the plants were uncared for. No one available to ask for help and guidance. I shall go to Tesco in future.

30. maj 2023
Uopfordret anmeldelse
Dobbies Garden Centres - Preston-logo

Besvarelse fra Dobbies Garden Centres - Preston

Hi Janet,
Thank you for taking the time out of your day to leave your review.
I am sorry to read that the plants and the team members that should be available were not up to our usual standard.
I will pass your feedback to the stores regional manager to highlight this issue to them.
Best wishes
Karen

Bedømt til 1 ud af 5 stjerner

This is a big site but there is about…

This is a big site but there is about 5% plants and the rest is expensive items from franchises, don’t bother visiting here if you want plants.

29. maj 2023
Uopfordret anmeldelse
Dobbies Garden Centres - Preston-logo

Besvarelse fra Dobbies Garden Centres - Preston

Hi Peter, Thanks for taking the time to leave your feedback. I am sorry to hear that you were unhappy with the amount of plants available in our Preston store. I will pass your comments to the management team to highlight this issue with them. Thanks Karen

Bedømt til 1 ud af 5 stjerner

Still very poor service in restaurant

Still very poor service in restaurant. Dirty tables, very long delays for food.
Waited 15 mins for a cup of tea. Special offers all gone before start time even!
Not changed since a year ago. Buck your ideas up Dobbies!

22. april 2023
Uopfordret anmeldelse
Dobbies Garden Centres - Preston-logo

Besvarelse fra Dobbies Garden Centres - Preston

Hi Sandra, thanks for your recent review. I am so sorry to hear that you had a disappointing experience in our Preston Restaurant. I will make sure that the team in store are aware of your recent experience to make sure that improvements can be made, thanks - Lucy

Bedømt til 1 ud af 5 stjerner

My sister and I both bought coffee and…

My sister and I both bought coffee and lemons and poppy seed and cheese scones before Easter at Stockton Dobbies and they were rock hard and inedible .. the cafe was extremely busy and nobody was available to complain to , absolutely fuming as they are close to £3 each

13. april 2023
Dobbies Garden Centres - Preston-logo

Besvarelse fra Dobbies Garden Centres - Preston

Thank you for getting in touch, I'm sorry to hear that you were unable to raise this while you were in the Preston store, I've sent you an email so that I can get some further information to look into this further for you - thanks, Lorraine

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