Dobbies Garden Centres - Lisburn Anmeldelser 296

TrustScore 3.5 ud af 5

3,7

Richard Nelson Warehouse, Strawberry Hill, Saintfield Road, BT27 5BE Lisburn, GB


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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Lisburn store: Queue for the restaurant was very long and staff were rude. I took my son to soft play and was disgusted at how dirty the place was. All of the free tables had dirty dishes on them, the... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I visited your Lisburn store on 29th October and once again i got excellent customer service from Stephen, a real horticultural expert. He is always so helpful and full of advice. My husband and I hav... Se mere

Bedømt til 5 ud af 5 stjerner

Great visit. Stephen ( horticultural expert) helped with sorting garden planters - his plant knowledge was fantastic in selecting the right shrubs to suit. Also joined up to the Dobbies garden club. S... Se mere

Bedømt til 5 ud af 5 stjerner

This was my first visit to Dobbies, Lisburn and thanks to Stephen I will return. Stephen was knowledgeable, helpful and patient. When I explained what type of coverage I needed Stephen knew exactly wh... Se mere


Virksomhedsoplysninger

  1. Havecenter

Skrevet af virksomheden

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Kontaktoplysninger

  • Richard Nelson Warehouse, Strawberry Hill, Saintfield Road, BT27 5BE, Lisburn, Storbritannien

3,7

Middel

TrustScore 3.5 ud af 5

296 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

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Bedømt til 4 ud af 5 stjerner

The staff were very helpful in the…

The staff were very helpful in the garden area.
A gentleman Stevie took time helping me understand and choose what I needed.

17. april 2022
Dobbies Garden Centres - Lisburn-logo

Besvarelse fra Dobbies Garden Centres - Lisburn


Hi

Thanks for the 4 stars!

We hope to see you back in-store again soon.

Best wishes

Bedømt til 5 ud af 5 stjerner

Time we love gardening

Time we love going in the morning

16. april 2022
Dobbies Garden Centres - Lisburn-logo

Besvarelse fra Dobbies Garden Centres - Lisburn

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes

Bedømt til 5 ud af 5 stjerner

Really enjoyed our visit to Dobbies in Lisburn

Really enjoyed our visit to Dobbies in Lisburn recently. Everything was very attractively laid out, and the store had a nice feel about it. Wonderful to see the Spring flowers in abundance. We had tea and tray bakes in the airy restaurant - all lovely - and delightfully free as it was another birthday treat, a gift with my Dobbies card. Looking forward to more trips to Dobbies after such a long time not going anywhere much due to Covid.

15. april 2022
Dobbies Garden Centres - Lisburn-logo

Besvarelse fra Dobbies Garden Centres - Lisburn

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes

Bedømt til 3 ud af 5 stjerner

Again using restaurant

Again using restaurant, very slow at service not enough staff or staff not knowing what they doing, this mean by the time you get food then drinks pay food is cold, we had to reheat food in microwave.

Email to let you know what will be in store does not tally with northern ireland

14. april 2022
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Besvarelse fra Dobbies Garden Centres - Lisburn


Hi

Thanks for your rating.

I will pass this feedback to our management team.

Sorry for any inconvenience caused.

Best wishes

Bedømt til 3 ud af 5 stjerner

I find the store to be untidy and the…

I find the store to be untidy and the ladies toilet was swimming I mentioned to a member of staff as I placed the slippery floor sign on top of the leak and it was still the same when I was leaving an hour later I mentioned it to the manage (I think).
The restaurant was sitting with tables not cleared and no water this was nearly the end of breakfast then change over to lunch.
The house plants seemed to be in bad health.

Overall I found to be run down, sorry

14. april 2022
Dobbies Garden Centres - Lisburn-logo

Besvarelse fra Dobbies Garden Centres - Lisburn

Hi

Thanks for your rating.

I will pass this feedback to our management team.

Sorry for any inconvenience caused.

Best wishes

Bedømt til 5 ud af 5 stjerner

Our experience in the restaurant, garden accessories and checkout.

We went into the restaurant first, had breakfast delivered to our table, and enjoyed it.
We then went into the garden accessories area and chose what we wanted, no problem.
At checkout the attendant was efficient and helpful, no problems.
In all, our experience was pleasant.

13. april 2022
Dobbies Garden Centres - Lisburn-logo

Besvarelse fra Dobbies Garden Centres - Lisburn

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
John

Bedømt til 1 ud af 5 stjerner

My family went for food in the cafe in…

My family went for food in the cafe in Dobbies and experience awful food thrown on the plate which was freezing by the time we were standing in a queue waiting to pay which was about 15minutes we paid £37 also very tiny bowl of soup the bowls have got smaller we have alway supported Dobbies buying plants etc but now no more we have had enough of poor service the staff rushed of there feet it's a disgrace the prices to expensive I'm glad that I can view my opinion hope thing s change because we won't be buying there again

11. april 2022
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Besvarelse fra Dobbies Garden Centres - Lisburn


Hi

Thanks for your review.

Sorry you didn't fully enjoy your visit. Can you send your details to customer.service@dobbies.com so we can help?

Best wishes
John

Bedømt til 5 ud af 5 stjerner

Visit

Great shop and friendly staff.

8. april 2022
Dobbies Garden Centres - Lisburn-logo

Besvarelse fra Dobbies Garden Centres - Lisburn

Hi

Thank you for the excellent review and for 5 stars!

We hope to see you again soon.

Best wishes
John

Bedømt til 2 ud af 5 stjerner

Decided to avail of our first free…

Decided to avail of our first free monthly coffees and purchase a garden shrub on same day. Whether because the coffee was free or not the lady serving seemed to consider the whole task of providing the drinks a real chore without enthusiasm or conversation. By the time we paid for other goodies and sat down the coffee was verging on being cold.

7. april 2022
Dobbies Garden Centres - Lisburn-logo

Besvarelse fra Dobbies Garden Centres - Lisburn


Hi

Thanks for your review, although I'm sorry you didn't enjoy your visit.

I have sent your comments to the store Manager, who will review your points and see what we can do better.

I hope we see you back in store soon so you can see our improvements.

Feel free to contact us at customer.service@dobbies.com if we can help further.

Best wishes

John

Bedømt til 5 ud af 5 stjerner

Dobbies is my favourite Garden Centre

Dobbies is my favourite Garden Centre, I can get everything I need, very Good restaurant Excellent , good Deli Fresh bread, lovely cakes et cetera, kitchen gate garden furniture everything under one roof, excellent staff very helpful in the restaurant and garden centre

5. april 2022
Dobbies Garden Centres - Lisburn-logo

Besvarelse fra Dobbies Garden Centres - Lisburn

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
John

Bedømt til 5 ud af 5 stjerner

Had a lovely coffee in the restaurant

Had a lovely coffee in the restaurant . A browse around the store which is very well equipped and made some purchases .

31. marts 2022
Dobbies Garden Centres - Lisburn-logo

Besvarelse fra Dobbies Garden Centres - Lisburn

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Bedømt til 3 ud af 5 stjerner

Hot Food ???

Once again I must draw attention to the bottleneck at the tea/coffee section. Having selected hot food it cools rapidly thanks to the slow pace of the coffee machines and sometimes the reluctance of staff to serve the waiting customers. It should be possible for diners to enjoy both hot food and hot drinks at the same time.

29. marts 2022
Dobbies Garden Centres - Lisburn-logo

Besvarelse fra Dobbies Garden Centres - Lisburn

Hi

Thanks for your rating.

I will pass this feedback to our management team.

Sorry for any inconvenience caused.

Best wishes
Liz

Bedømt til 3 ud af 5 stjerner

The queue in the restaurant was much…

The queue in the restaurant was much shorter than previously experienced.
I ordered 2 hot drinks ‘to go’ as I was in a hurry, but was informed that there were no takeout cups available. This has occurred a few times in the past and once there was takeout cups but no lids!
Obviously this is a stock ordering issue that needs to be addressed at the Lisburn store.

24. marts 2022
Dobbies Garden Centres - Lisburn-logo

Besvarelse fra Dobbies Garden Centres - Lisburn

Hi

Thanks for your rating.

I will pass this feedback to our management team.

Sorry for any inconvenience caused.

Best wishes
Liz

Bedømt til 4 ud af 5 stjerner

As always an enjoyable visit to Dobbies…

As always an enjoyable visit to Dobbies Lisburn. The shopping experience continues to evolve with new lines added. The standard of the food and service remains to a good standard.

22. marts 2022
Dobbies Garden Centres - Lisburn-logo

Besvarelse fra Dobbies Garden Centres - Lisburn

Hi

Thanks for the 4 stars! We hope to see you back in-store again soon.

Best wishes
Liz

Bedømt til 1 ud af 5 stjerner

Soft play area was closed for work yet…

Soft play area was closed for work yet we were there a few days before and I would have thought planned work could have been advised by a simple notice. We had a very disappointed granddaughter.

17. marts 2022
Dobbies Garden Centres - Lisburn-logo

Besvarelse fra Dobbies Garden Centres - Lisburn

Hi

Thanks for your rating.

I will pass this feedback to our management team.

Sorry for any inconvenience caused.

Best wishes
Liz

Bedømt til 5 ud af 5 stjerner

Great Staff and a good variety of…

Great Staff and a good variety of plants etc.

15. marts 2022
Dobbies Garden Centres - Lisburn-logo

Besvarelse fra Dobbies Garden Centres - Lisburn

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Bedømt til 3 ud af 5 stjerner

Hot drinks

I have a Dobbies loyalty card with the 2 free hot drinks each month. Please please can my drinks be hot as they don’t be

24. februar 2022

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