4 ladies had a wonderful afternoon tea on saturday May 2nd which had been prebooked, and so avoided any queues. It was good service, lovely section of cakes and sandwiches and great value for money. T... Se mere
Lokation
Skift lokationSaxon Cross House, Watling Street, ST19 5PP Gailey, Staffordshire, GB
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Se, hvad kunderne siger
Regularly visit Dobbies at Gailey as I have a loyalty card which is good value for the free drinks each month. Decent garden centre with good choice of plants, at average prices. The biggest problem... Se mere
Visited Dobbies at Gailey today with a view of lunch in their restaurant. This used to be a lovely garden centre to visit and eat before they made the restaurant dog friendly. Today there were dogs... Se mere
Virksomheden har svaret
Long waiting time yet again in the restaurant 20 mins to get served with cake and coffee. 3 couples left the queue in disgust. Spoke with a young lady in queue next to me who stated she had worked in... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.
Kontaktoplysninger
Saxon Cross House, Watling Street, ST19 5PP, Gailey, Staffordshire, Storbritannien
2,9
Middel
272 anmeldelser
Har ikke besvaret negative anmeldelser
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The staff were very polite and helpful…
The staff were very polite and helpful .Good selection of food in the cafe and the store was truly packed with everything you could want to buy. Good selection of Xmas goods to
4. november 2023
Plants are good, cafe is awful
Plants are good. Cafe is awful. You have to stand in a very long, slow queue behind everyone who is waiting for hot food in order to get you free coffees. I'd rather pay and go elsewhere.
9. november 2023
Uopfordret anmeldelse
Besvarelse fra Dobbies Garden Centres - Gailey
Hi Stephanie,
Thanks for your review.
I'm glad you like our range of plants, there's always plenty to choose from.
I'm sorry that you are experiencing lengthy queues in the cafe, I understand how frustrating this would be.
Your feedback is very important to us and will be shared with the restaurant team to make the necessary improvements.
Team Dobbies
Dobbies Gailey slow food
Dobbies Gailey . The shop its self is ok. It’s the restaurant so disorganised the kids would prefer to chat to their friends. They don’t listen to the customers orders,
We went on the 28th on October 2023. Great potion of the restaurant was dolled off for a Halloween thing later that afternoon. So there was no wear for customers to seat. When you found a table and chairs you had to clean it off yourself, when you saw someone cleaning the tables it took him ten minutes to clean three tables. The management was more interested in a family member who had a baby than worrying about the restaurant. The chef said she started early in the morning and she was going to be there until the party. That’s why we call it slow food. Sometimes you can wait a long time. I’m a person who doesn’t like salad with hot food on the same plate. You can’t have chips that’s extra, and the garlic bread doesn’t taste of garlic, some people can’t have bread, but you still have to pay extra. They used to have menu choice but if you lucky you might be able to see a small card with the food on it. Lichfield Dobbies has more choices and is always clean. The staff are very welcoming.
28. oktober 2023
Besvarelse fra Dobbies Garden Centres - Gailey
Hi Victoria,
I appreciate you taking the time to review Dobbies and share your experience with us.
I'm sorry for the inconvenience you encountered during your visit to the restaurant on October 28th, 2023.
Your feedback is very valuable to us and will make sure that your feedback is taken on board by the team.
Thanks again
Team Dobbies
2 free coffees and cake for my birthday…
2 free coffees and cake for my birthday as a member and staff at Gailey were lovely !
28. oktober 2023
Restaurant
Was disappointed with the restaurant. Could not find a tray firstly hardly had any food left. It was around 2.30 it was very busy there was only 1 lady serving the food felt sorry for her. She kept apologising not her fault. Plates to small for food. Most of empty tables had empty plates on. There were even trays on the floor with crockery on. Needed more staff on
3. november 2023
Uopfordret anmeldelse
Besvarelse fra Dobbies Garden Centres - Gailey
Hi Kim,
Thanks for taking the time to review our Gailey store.
I'm sorry that you were disappointed with the restaurant and that there was inadequate staff members to help with the volume of customers.
This will be highlighted with the store team to look into making the necessary improvements which I hope that are visible the next time you visit.
Thanks again
Team Dobbies
Bought my dog a lovely new harness well…
Bought my dog a lovely new harness well made and had a lovely english breakfast in restaurant only complaint it was on a cold plate so by the time i got my cutlery etc it was cold so couldn't eat it all
7. oktober 2023
Staff very helpful
21. september 2023
A breakfast treat.
We went in for breakfast, it was well cooked and the eggs were cooked to order to our liking. The only disappointment was that you couldn't swap the hash brown for an alternative, would have preferred mushrooms.
10. september 2023
Relaxed no hassle shopping
3. september 2023
Staff are helpful and informative.
Staff are always pleasant and helpful and the place is tidy and clean a lot of variety to choose what you would like.
6. september 2023
I got a lovely scarf from there
I got a lovely scarf from there. Had a bargain buying a lovely plant in the sale. It is doing well at home see QA
3. september 2023
Cafe
Came into the garden centre to use the cafe with friends for lunch. The system you use in my opinion for getting a drink and a sandwich seemed very chaotic and other people in the queue at the time were in agreement.
You order a sandwich then move along to purchase a drink if you are lucky the staff making the sandwich catch you up to give you your sandwich before you pay.
If this doesn’t happen you pay then have to go back to the end of the queue to collect your sandwich. Which by this time your drinks are going cold.
I’m sure you could run this differently.
To be honest it put us off returning again for lunch.
3. september 2023
Besvarelse fra Dobbies Garden Centres - Gailey
Hi,
Thank you for leaving your feedback.
I am sorry to hear about your disappointing experience on your recent visit to the Gailey restaurant.
I have passed your feedback to the management team to bring your points raised to their attention.
They will be able to look into this with a view to making any changes possible for the future.
Best wishes, Karen
Restaurant
In the restaurant there are always table's which haven't been cleaned up. Many times myself & many customers have had to move dirty plates etc to get a clean table. There is always a queue for food & if you just want coffee you still have to queue. Need more staff!!!!!!!!!!!!!
27. august 2023
Plants and coffee.
I came to meet friends and use my Dobbies Club birthday treat voucher in the restaurant. I also had a stroll round the garden centre, and bought a plant and orchid food whilst I was there.
16. august 2023
Really very good!
12. juli 2023
Good selection of flowers
Good selection of flowers, plants & a lot of other products & a nice cup of tea at the end..
6. juni 2023
Great staff really polite and helpful…
Great staff really polite and helpful all seem to go above and beyond expectations. Apart from a lady in the restaurant area who may of thought I was hard of hearing to repeat no soup no soup several times
18. maj 2023
I purchased a plant that sadly didn't…
I purchased a plant that sadly didn't thrive I returned it to the garden centre and explained its demise, there were no questions asked and I received a full refund.
I enjoy regular visits to the centre and have become a club plus member, the benefits of becoming one is great I should of done it sooner.
I would highly recommend becoming one.
8. april 2023
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