Dobbies Garden Centres - Edinburgh Anmeldelser 793

TrustScore 3 ud af 5

2,8

Melville Nursery, EH18 1AZ Lasswade, Mid Lothian, GB


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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Very poor selection & quality herbs, The 3 I bought 2 weeks ago have all died - poor roots. Also expensive!! I bought much better herbs & cheaper at Mortonhall garden centre & I’m delighted with... Se mere

Bedømt til 5 ud af 5 stjerner

Hey visited Dobbies today for afternoon tea with friends. Our server Owen gave us excellent service even though he was run off his feet nothing was to much trouble for him. Excellent service snd cus... Se mere

Bedømt til 2 ud af 5 stjerner

Customer service was rude when we arrived at soft play The soft play area was absolutely Baltic Outside temp was -4 inside temp was not much better All adults are sitting with winter coats o... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Had lunch with the family in Dobbies Lasswade (Edinburgh) today. The food was great value but the service was what was really to write home about. Jordie was absolutely brilliant! He was friendly to e... Se mere


Virksomhedsoplysninger

  1. Havecenter

Skrevet af virksomheden

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Kontaktoplysninger

  • Melville Nursery, EH18 1AZ, Lasswade, Mid Lothian, Storbritannien

2,8

Middel

TrustScore 3 ud af 5

793 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

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Bedømt til 3 ud af 5 stjerner

We stopped for lunch today and although…

We stopped for lunch today and although the food was good, the price for what you were given was actually poor.Around £30 for fish and chips and a macaroni and around ten poor chips in a very small bowl. X2 drinks. Not great. Food good, poor portion size for the price, was a tad shocked as this could have been a child's portion possibly ? Or is that standard ?

13. juni 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Dreadful food and service!

Waited ages to be served and then had to go and find someone. We ordered
two toasties and they were inedible. No cheese to speak of and only two pieces of tomato, slimy salad and coleslaw without any mayonnaise. Asked if we wanted a refund, we both said yes but mine never came through! We weren't given receipts as I saw the manager discard these so I have no proof. I definitely won't visit this restaurant again! Usually fine but has gone so far downhill!

30. april 2023
Uopfordret anmeldelse
Dobbies Garden Centres - Edinburgh-logo

Besvarelse fra Dobbies Garden Centres - Edinburgh

Hi Heather, thanks for taking the time to leave a review. I am so sorry to hear our Edinburgh store was not up to its usual high standard during your visit. A refund can take 3-5 working days to appear back on the card used. Please do contact us if this has still not appeared. I will pass your comments on to the regional manager so they are aware of your disappointing visit. Thanks - Lucy

Bedømt til 1 ud af 5 stjerner

I would not recommend this place to…

I would not recommend this place to anyone not even on a rainy day, worst management ever! Following a serious accident a while ago I’ve not received any apology or sympathy from any of the management team! The accident happened in their car park before I even got into the Garden Centre. There is an old saying ‘there is 2 sides to every story’, well only one side was listened too and it wasn’t mine!!!!!!! But one thing they did good was repair the hole where my foot went into causing me to fall and break my leg, well done them!!!! Couldn’t get correct year but day/month is when it happened!! Just a wee reminder how badly I was treated!,

11. maj 2023
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

The service time is very poor and food…

The service time is very poor and food not up to standard. We were in for lunch and the toastie (when it arrived was cold and the bread stale) also salad had not been cleaned properly and was wilted. It took us over an hour and a half from ordering our food until payment made. Staff were not much help when we complained and felt as if we were fobbed off. Close part of the restaurant so limited staff can cope.

23. marts 2023
Uopfordret anmeldelse
Dobbies Garden Centres - Edinburgh-logo

Besvarelse fra Dobbies Garden Centres - Edinburgh

Thank you for leaving us a review, I'm sorry that you had to wait so long in our Edinburgh restaurant, I'll make sure that your feedback and comments are passed over to the store so that they can review them. I hope we see you back in store soon so that you see an improvement on the service and standards, thanks - Lorraine

Bedømt til 4 ud af 5 stjerner

Service

Hi, to whom it may concern
My husband and I were at the restaurant today for afternoon tea (Lasswade Road) not being at Dobbies for a few years. It was very hectic when we arrived and a bit chaotic and very busy. The staff were handling it well though. I want to say a particularly big thank you to George Staff Member who served us in the restaurant. He was the one who made our visit nice.
Very attentive and nothing was a problem. Thanks again George. Think he should be praised my management for his professional mannerism with the customers. Mr &Mrs Harris

30. marts 2023
Uopfordret anmeldelse
Dobbies Garden Centres - Edinburgh-logo

Besvarelse fra Dobbies Garden Centres - Edinburgh

Thank you for taking the time to get in touch, I will pass your kind words over to the Edinburgh store and ask them to share your lovely review with George, thanks - Lorraine

Bedømt til 5 ud af 5 stjerner

Hey visited Dobbies today for afternoon…

Hey visited Dobbies today for afternoon tea with friends.
Our server Owen gave us excellent service even though he was run off his feet nothing was to much trouble for him.
Excellent service snd customer care, a real breath of fresh air

11. februar 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Went for lunch today

Went for lunch today, what a mistake. We were told that there would be a 30 minute wait, however we decided to give it a chance. We were placed in an area outwith the main dining area and it was freezing, so we changed our mind and moved, having decided to have a tea and sandwich. Disappointed in the choice of pre packed sandwiches, white bread only and very poor quality. Why have they changed what was an excellent venue. We will not be returning any time soon.

3. februar 2023
Uopfordret anmeldelse
Dobbies Garden Centres - Edinburgh-logo

Besvarelse fra Dobbies Garden Centres - Edinburgh

Hi, Thank you for taking the time to leave your feedback. I am sorry to read of your disappointment on your recent visit. I have passed your feedback to the relevant management team to make them aware of this situation. They will be able to look into your points of concern and make any changes possible for the future. Best wishes, Karen

Bedømt til 1 ud af 5 stjerner

Went for coffee this morning after…Service going downhill

Went for coffee this morning after Church,as we usually do,long queue for coffee while second coffee counter was unmanned,decided we would go for lunch instead oops wrong move nice young lady took us to a table then told us there was a 45 minute wait for food.Very sorry Dalkeith your service is going sadly down hill,even the free coffee might not tempt us back.

29. januar 2023
Uopfordret anmeldelse
Dobbies Garden Centres - Edinburgh-logo

Besvarelse fra Dobbies Garden Centres - Edinburgh

Hi, Thank you for taking time out of your day to leave your feedback. I am sorry to read of your disappointment when visiting for a coffee, and a meal. I have passed the points that you have raised to the relevant management team to bring these issues to their attention. They will be able to look into this and make any changes necessary for the future. Best wishes, Karen

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