Dobbies Garden Centres - Antrim Anmeldelser 49

Had what I was looking for

Monday afternoon!!!!!.... Not busy at all yet it took 20 minutes to place my order, another 20 minutes waiting for the food to arrive!!!!!!?!!???.. (soup and sandwich - not complicated) my husband's sandwich wasn't even cut...2 slices of bread slapped together - unbelievable!
Won't be back!!!

Brand new Garden Centre in NI. Food hall enormous and garden centre an improvement in size and choice. Restaurant a great improvement

Staff were brilliant. Very helpful

Beautiful clean store, friendly staff, great layout, immaculate customer toilets

It was a great visit, everything looked so fresh and well presented. The shop was tidy and it was easy to find the things I wanted. I had joined the Dobbies club and got my first free coffee and some bargains.

Delicious mince pies in the cafe, excellent customer service and great value discounts.

Waited 30 minutes after placing an order for soup and a main course. When I asked one waitress if there was any sign of it coming she went to the kitchen and then served others before returning to say it was being put on now. I pointed out it was the soup of the day so was not being made especially for us and others had been served soup despite coming in after us. She gave no explanation. Another person arrived with the soup and said, “ Sorry for the delay but how dare you speak to staff the way you did. You have no right to do this.” When I pointed out the delay and how others had been served while we were waiting she was extremely rude and aggressive. I asked to speak to the manager and was told, “ I am the Team Leader you can speak to me” which I declined. The Manger did apologise but we cancelled the main courses. The Team Leader returned and aggressively accused me of looking at her and did I have a problem with her. It was hard not to look as my seat was facing the door of the kitchen. Never experienced anyone as rude working in a customer facing role. Manager apologising as we paid the bill and gave us a leaflet with vouchers as if it was by way of apology for our experience but the vouchers were available at all the tills. Staff need training on customer management and managing agression

Well laid out with a good variety of products.

We think that Dobbies is a fantastic addition to the Junction.

We were lucky enough to get to the opening event as Dobbies is sponsoring our wee girls school, Riverside Special School.

We have been quite a few times since, eating in the restaurant for breakfast, which was tasty but cold. We were taken to the table by a really nice and welcoming Canadian guy.

We have been to the coffee shop a few times. We love that you can enjoy a cuppa when you have the dog with you. As long as you sit around the tables on the outer edge.

We have mixed feelings about the coffee shop, in general it’s been good, however we were there last week and my wife asked if she could have a tray to carry her purchases, she was informed by one of the 4 young staff standing there chatting that there wasn’t any clean trays and she could have a dirty one. My wife was a bit taken aback by this as it would have taken one of the staff 2 minutes to clean one. I appreciate that some of the staff are young and inexperienced, however customer care should be a priority.

It hasn’t put us off as we were in the coffee shop again today with kids and dogs tagging along.

I really do think it’s a fantastic shop and have joined your club card. Hopefully the few niggles can be improved on

Went to Antrim dobbies and had to wait 20 minutes to get served . Asked 3 servers to take our order ,one completely ignored us , the other said 2 seconds and eventually the 3rd server took our order. Table next to us had ordered and eaten before we even got to order. Let's hope the lunch is good.

I enjoyed the shopping and the store is beautiful. The staff were friendly. Unfortunately there was a mix up with what was advertised online and what was available in Northern Ireland when it came to what had been preordered for our food. The restaurant manager was very kind and tried to sort as much as possible. Overall I felt Dobbies could have made more of this Christmas experience.

Beautiful store. Gorgeous plants and gifts. Staff really helpful and friendly good value for money

I go every Friday to Little Acorns with he grandchildren. It's a great space for them to play after school on a winters day. The Staff are very nice and friendly. I went to the coffee shop yesterday with my friend. The staff were busy but friendly and the coffee was excellent.

Saw a cordless strimmer £79.99 felt light and easy to use ideal for my advancing years..unable to buy in store ? Was told to buy online went online to Dobbies couldn't find it anywhere. I have a discount code which expires on 26th, I would like this strimmer before my voucher expires !

Friendliness and happiness of staff. Enjoyed table service and good food in restaurant.

Just an amazing place so much under one roof loved the Christmas shop and the food dept excellent customer service and the cafe was fantastic

Had a lovely lunch in the restaurant at antrim Dobbies. Was greated by a Canadian gentleman called Sam he was friendly & courtesis. Food was lovely & quickly served.