DLG LEGAL SERVICES LIMITED Anmeldelser 

Chloe has been really helpful it was a great service

Im the begining it was hard to get a response to what I was asking. Sometimes the case handler was getting back to myself about a week after the question I was asking. At the end of my claim she was getting back to me within the hour.

Laura was very considerate of my situation, took her time to go through everything thoroughly and was very accommodating.

It felt like the team had a lot demands on their time. That said they were empathetic, acted with integrity and sought to be timely. The service was at its best when urgent issues were handled promptly with phone calls, which helped me understand complex points of law and how best to approach them.

My Solicitor Elle Wan did an amazing job concluding a 4 year compensation claim after a car accident, her knowledge and support was invaluable

Elissa Stringfellow As been very helpful being my case handler always kept me update and answering me 50 millions questions as soon as she could would 100% recommend

My claim advisor has been understanding, shown great empathy with the challenges I faced and is knowledgeable and experienced. He worked hard to bring the claim to a conclusion that I was happy with and moved things forward in line with my wishes

Just want to say a huge thank you to Chloe Walker, she handled the case very well, and was really supportive throughout. She always kept me up to date, sent documents through that were easy to fill out, and was very professional at all times. Overall, I had a great experience with this company, and I felt at ease throughout the whole thing.

While I’ve already shared a positive review for a case handler who achieved more in one month than had been done in five years on my case, it’s only fair to address the other side of my experience.

Unfortunately, not all case handlers demonstrate the same level of professionalism when it comes to client care. While some may be strong on the legal side, clear communication, timely updates, and basic people skills are just as important—and in some cases, these have been seriously lacking.

I also encountered a call handler whose manner was dismissive and spoke over me, which made an already frustrating situation worse.

What’s particularly disappointing is the complaints process itself.

A team leader who was handling my complaint, did not provide the level of service expected. When clients raise concerns, they should feel heard, respected, and reassured that their feedback is being taken seriously. Clients should not have to repeatedly chase for a response or feel ignored. In my case, after three months of no response, I called to follow up and spoke to someone else and made it clear that my comments were confidential. However, this was not handled in confidence, and shortly afterwards I received an email from the team leader - raising concerns that my comments had been shared without my consent.

There is clearly a gap between the standard of service some individuals are capable of delivering and what is consistently being experienced. I hope this feedback is taken constructively, as there is significant room for improvement.

Good fast response

DLG Legal Services took on my complex accident at work claim.
Zareen Riaz was put in charge of my case and I can't speak highly enough of her. She was professional caring and kept me updated throughout the process until it was settled
She was always available to talk to and answered all my questions.
Couldn't of got a a better Legal representative than Zareen
Thank you DLG

Claim handled well and we felt supported throughout

My case handler Ellisa stringfellow has been very helpful and informative every step of the way.
I would highly recommend dlg services.

This review is for Mel Metcalfe in the Multi Track team, who has recently taken over my claim for personal injury following a car accident where I sustained multiple injuries.

I understand Mel is new to DLG, but has hit the ground running with my file to make sure that I had all the information I need to meet a tight deadline.

I haven't been impressed with the overall service from DLG. I've had to do a lot of chasing over the last couple of years withlittle/no response, so my score for the service as a whole would be much lower (1-2 stars I'm afraid). However, I feel confident that my case is finally in good hands. I just wish it hadn't taken so long to get to this point.

I received an email last week to say that my case had been taken over by Mel who works with the more complex cases and she has been brilliant from the start. I've had clear and detailed communications, prompt responses and we've spoken over the phone to discuss my options and to go through my queries, which has been really helpful. My case isn't quite finalised but I'm really happy with the advice I've received and I'm confident this will be sorted within the next couple of weeks.

Emma

Awful awful company. Will never use over again and shouldnt be able to run a business. The uk deserves better business. They have dealt with a non fault claim that resulted in an injury for 9 months. They force you to accept an offer that you dont know then accept an amount not worth all the work I had to do in paperwork and phone calls. The lawyers hide behind their emails then after then sent the money they turn round and ay they sent the wrong amount. Not sure they cant even tie their shoelaces. Stay away

The company kept me informed all the way through the process of my claim. They are very friendly & good communication skills i would recommend them to anyone looking to make a claim.

Laura was very friendly and understanding.

Thoroughly informative call and great communication of the process and expectations which is super valuable to me in this situation.

Very difficult company to work with, I have been misled at multiple points, tried to go through complaints department.

Don't really reply to emails , I have to chase throughout.

Edit: 1 week later - 18.3.26, no one has rang me to go through the issues. Not unexpected for them to say one thing and do another.