Wrong size tracks delivered. Delivery made Monday 4th May now 20th May still waiting for correct tracks to be delivered. Details/size in the order were checked & all correct. Someone must have read t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Absolutely shocking, do not buy from Spacepro… failed delivery after waiting over 1 month. They do not care! no communication,POOR customer service. You just get fobbed off! ITS your business yo... Se mere
Virksomheden har svaret
Simple but effective rapid assembly sliding wardrobes delivered within two weeks, installed by following simple detailed instructions in 2 hours. Did I mention these are very simple to install? Fit th... Se mere
Virksomheden har svaret
Absolutely thrilled with my wardrobes. I was a little nervous of ordering online but having used Sharps at our last property and being very disappointed with them and also seeing poor reviews for Hamm... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
B&Q bring you bespoke storage solutions through DIY-Spacepro.com. Spacepro are market leaders in the manufacture of bespoke made-to-measure sliding wardrobe doors and wardrobe storage solution systems.
DIY-Spacepro.com by B&Q
Skrevet af virksomheden
- We're commited to making our customers happy!
Kontaktoplysninger
Innovation Way, Woodhouse Mill, Sheffield , S13 9AD , Sheffield , Storbritannien
- 03333 448565
- diy-spacepro@hdhc.com
- www.diy-spacepro.com
3,0
Middel
230 anmeldelser
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really good quality
Really good quality, doors are solid construction and the surface finish is excellent, easy to install wit clear instructions, highly recommended.
20. marts 2025
Besvarelse fra Spacepro Wardrobes by B&Q
Hello Mr Blakey,
Thank you for taking the time to leave your 5* review, we really appreciate your feedback.
We are delighted to hear that your are happy with your new Spacepro wardrobe. Your comments have been passed on to all departments involved.
Thank you
Spacepro
Well made and great advice from the fitting team
Got off to a slow start, had to chase for a pre fit measurement appointment. Other than that the chap who came was great, he also came back to fit. Left no mess, looks fantastic,
11. januar 2025
Besvarelse fra Spacepro Wardrobes by B&Q
Hello Patrick,
Thank you for taking the time to leave your 5* review.
We really appreciate your feedback and are delighted to hear that you were pleased with the overall service for a second time.
Many Thanks,
SpacePro
By installing it myself, I saved over £500, which significantly reduced my financial burden.
The product I bought from this DIY-spacepro was absolutely brilliant. It was exactly what I was looking for and they sent it to me promptly.
Installation was generally easy, however, I encountered some difficulties with the hydraulic mechanism for smooth closing. The instructions for this part were unclear, making it challenging to fit correctly. I ultimately decided to forgo the hydraulic feature, but despite this, the product looks absolutely brilliant.
Aside from the issue with the hydraulic mechanism, the installation was straightforward and the product quality is truly exceptional.
7. december 2024
Besvarelse fra Spacepro Wardrobes by B&Q
Hi,
Thank you for taking the time to leave your 5* review.
We are delighted to hear that you are happy with your Spacepro wardrobe and the service you received.
We appreciate your feedback on the soft close mechanisms and this has been passed on to our design team. However, if you would like further help and advice on the soft close, please feel free to call our Customer Support team on 0114 293 3040 who will be happy to assist.
Many Thanks,
Spacepro
Smooth glide, nice looking doors.
Delivery was delayed but now the doors are up they look great. Smooth glide and sturdy make.
However as they don’t have handles it is something to get used to when trying to open them.
23. november 2024
Besvarelse fra Spacepro Wardrobes by B&Q
Hello,
Thank you for taking the time to leave your review.
We are pleased to hear that you are happy with your Spacepro wardrobe but certainly apologies that your delivery was delayed. Your feedback is appreciated with regards to the design of the doors and has been passed on to the relevant departments.
Many Thanks,
Spacepro
Excellent in every way
Very pleased with all aspects of our installation. The quality of the survey, which included expert advice, telephone support from the manufacturers and the installation itself all exceeded our expectations.
Communication was excellent at all stages.
The contractors who completed the installation were fantastic, they worked cleanly and efficiently with respect for our property. Shaping of panels to fit a curved ceiling and picture rails was required, this was done flawlessly.
The finished installation has completely transformed our room, we are very impressed by the quality of materials and the functionality of the sliding doors.
13. juli 2024
Besvarelse fra Spacepro Wardrobes by B&Q
Hello,
Thank you for taking the time to leave your 5* review.
We are delighted to hear that you are happy with your new Spacepro wardrobe and the overall service you received.
Your feedback has been passed on to all departments concerned.
Thank you
Spacepro
Delivery problems
I am having the same delivery problems as outlined in several previous recent posts.
My order placed 5 weeks ago (with 3 week delivery estimate) has still not arrived & despite repeated attempts contacting the company I have not been provided with any planned delivery information.
I see from a company response to a previous post that their delivery company went into administration in early July. Why have recent customers not been alerted to delivery schedule problems at time of placing orders & why is there no information provided to requests for current planned delivery dates?
Very disappointing poor customer service in my view
6. september 2024
Uopfordret anmeldelse
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Ewan,
Thank you for taking the time to share your feedback.
We do apologise for the service you have received. Unfortunately our previous delivery company did go into administration which left us with a significant backlog of cancelled deliveries. This has been a difficult period for all involved with a number of teething issues as new systems had to be integrated. We know communication during this time wasn't great as we all focused on getting outstanding deliveries made as soon as possible. We also knowledge that this will have been a frustration to all involved and apologise again for the service you experienced.
Thank you
Spacepro
Ordered and paid for minimalist sliding…
Ordered and paid for minimalist sliding wardrobe doors. Despite several calls to company, I have been advised parts are out of stock. Then contacted to say now In Stock and delivery company will contact me to arrange delivery. We are now 6 weeks since payment was taken and I have received a txt to ‘ assure ‘ me that the order is in planning stage ? I am very unhappy and can not comment on the quality of goods as I have not seen sight of them.
21. juli 2024
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Michelle,
Thank you for taking the time to leave your review.
Following on from your communication with our Customer Support Team, we can confirm that your delivery has now been booked for 09/09.
Again, we sincerely apologise for the frustrations you have faced through your journey.
We hope that you are happy with your new Spacepro wardrobe once delivered.
Thank you
Spacepro
Missing goods, no help
I don't have all the goods I ordered. The delivery company arrived with a partial delivery a month ago, but I'm still owed over £1000 of goods. No response to my enquiries from the delivery company and the only thing I get from the supplier is that they're really sorry and will chase the delivery company again.
No action, no goods, poor service.
25. august 2024
Uopfordret anmeldelse
Expectations exceeded
Very good service from installers and very pleased with the overall finished result.
19. august 2024
Beware bespoke ordering!
Ordered first wardrobe via BandQ that was fine it was easy to install, the second unit was bespoke and you only get 24 hours to alter any measurements, which I needed to do, as I looked at the email after 24 hours I could not alter measurements ,you went ahead and manufactured the unit which was no use to me and insisted on delivering the unit, costly mistake to the tune of £750! DOUBLE CHECK MEASUREMENTS WITHIN 24 HOURS OF ORDERING OR YOU COULD COME UNSTUCK, Prospace need to give a longer time to confirm measurements , not everyone is constantly scanning emails!
18. juni 2024
Absolutely shocking
Absolutely shocking, do not buy from Spacepro… failed delivery after waiting over 1 month.
They do not care! no communication,POOR customer service.
You just get fobbed off!
ITS your business you should be thinking about!! It doesn’t hurt to call you customers or MAYBE change your courier.
22. juli 2024
Uopfordret anmeldelse
Besvarelse fra Spacepro Wardrobes by B&Q
Hello,
Thank you for taking the time to leave your review.
Please accept our apologies for the delays and inconvenience caused to your order.
Unfortunately, our delivery company went into administration on Friday 5th July which has caused a knock on affect on all deliveries. We have however sourced a new delivery company who are working hard on completing all deliveries on our behalf.
Again, we are very sorry for the delays which have been caused but do understand your frustrations.
Thank you
Spacepro
Avoid!
Avoid!
Long delivery times,
Waited nearly one month! In the end I cancelled my ordered..
Rubbish customer service…
18. juli 2024
Uopfordret anmeldelse
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Gracie,
We're sorry for the experience you have received.
On July 5th our transport provider entered administration. We are now up and running with a new home delivery provider but there was a significant backlog of cancelled deliveries that needed to move warehouses and be planned with the new transport company. This has been a difficult period for all involved with a number of teething issues as new systems had to be integrated. We know communication during this time wasn't great as we all focused on getting outstanding deliveries made as soon as possible. We also knowledge that this will have been a frustration to all involved and apologise again for the service you experienced.
Thank you,
Spacepro
Failed to delliver
After a month of waiting for my order I gave up and cancelled. Between B&Q customer service and the supplier I have been given the run around. Will not buy from B&Q online again and will not buy Spacepro.
18. juli 2024
Uopfordret anmeldelse
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Mr Fraser,
Please accept our apologies for the delays and inconvenience caused to your order.
Unfortunately, our delivery company went into administration on Friday 5th July which has caused a knock on affect on all deliveries. We have however sourced a new delivery company who are working hard on completing all deliveries on our behalf.
Again, we are very sorry for the delays which have been caused but do understand your frustrations and the reason for your cancellation.
Thank you
Spacepro
We found the instructions lacking
We found the instructions lacking. There were panels of wood delivered with no mention as to what they were for The sliding doors did not appear to fit.
However after phoning your helpline the extremely helpful operator explained that you had to put the runners on the
boards and with the wheels etc the door would fit
On following her instructions the doors fitted perfectly Well pleased with the end result
17. april 2024
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Lilian,
Thank you for taking the time to leave your review.
We apologise that there was some initial confusion regarding the Liners and what their purpose was. However we are pleased to hear that you managed to resolve this with a member of our Customer Support team. Your positive feedback has been communicated to all departments involved.
Enjoy your Spacepro wardrobe.
Thank you
Spacepro
Wardrobes fitted to an excellent standard
The fitter was very professional and polite. An excellent eye for detail and the wardrobes look fantastic. I would defininteley recommend space-pro and this product.
13. april 2024
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Robert,
Thank you for taking the time to leave your 5* review.
We are delighted to hear that you are pleased with your wardrobes and the service you received. Your feedback has been communicated to all departments involved.
We look forward to the possibility of you ordering from us again in the future.
Thank you
Spacepro
Quality sliding doors that look great
The doors were delivered as expected and were well packed for transport. For a DIY'er they were quite straightforward to install. The fitted doors look lovely in our redecorated bedroom.
Wasn't expecting the slow close mechanisms as I didn't read anything about them when I ordered the doors. However they give the doors a luxury feel when closing them
8. april 2024
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Tom,
Thank you for taking the time to leave your 5* review, we really appreciate the feedback.
Your comments have been passed on to all departments concerned.
We are delighted to hear that you are happy with the overall service you received along with the finished product including the soft close.
We look forward to the possibility of you ordering from ourselves again in the future.
Many Thanks,
Spacepro
Proffesional And Well Explained Survey…
Proffesional And Well Explained Survey And Fitters Went Out Of There Way To Clear Up And Leave Everything Neat And Tidy
6. april 2024
Besvarelse fra Spacepro Wardrobes by B&Q
Hi John,
Thank you for taking the time to leave your 5* review.
We are delighted to hear that you are happy with the service you received from our installers. Your feedback has been passed on to all departments concerned.
Enjoy your new Spacepro wardrobe.
Thank you
Spacepro
Easy to fit and look great !
23. marts 2024
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Kirsty,
Thank you for taking the time to leave your 5* review.
We are delighted to hear that you are pleased with your Spacepro wardrobe. Your feedback has been passed on to all relevant departments.
Thank you
Spacepro
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.