Walt Disney Travel Company Anmeldelser 

My trip to Disney was very disappointing, they need to do a lot better in all areas. Transport to and from the parks and Disney Springs should be better. Better ways to find out time tables of buses not just from resort. I had cast members take me all over the place but sadly not to the place I wanted. Thus missing out on my reservation. Travel between resorts should be easier for those that want to try out another hotel's breakfast.

Early park hours should be easier and less of a hassle, if rides are open earlier than scheduled time let guests know when entering the park, guests entering should know which rides are opening and which ones are not, wasting time in a ride that isn't open till much later. Getting information to guests and updating them better and more timely updates.

Also, Disney should have 1 system where a cast member can find out any information that the guest requires. The correct and up-to-date information. I was asking questions simple as they were and got told the wrong thing many times.

I could write more but I would like to forget this experience.

Booked our family holiday to Orlando through them. Really helpful in sorting out rooms for our family and explaining the new Genie fastpass system at Walt Disney World.

Absolute disgusting service. Over 2 months ago I made a complaint and still no response. I evidenced with videos and photos the hotel room we were given which had black walls and ceilings with damp and mould to the point that the ceiling was dripping with water. The toilet was detached from the wall and the bath had holes in. I had my booking which shows I paid extra for breakfast yet was told because there was no picture on my room key I couldn’t have it. I have a 2 year old with asthma and these scum bags give us a room like that.

When complained the bloke on the desk played the doesn’t understand English card.

Just contacted them again to say where is my response and get a generic we will respond in 7 days. Paid over £1000 and it was the worse service ever received

I bought Disney Tickets from the London based office, I made an error on booking in that my daughter had also booked the tickets.
So I rang the 0800 number, to find out about a refund on my error.
After waiting on the phone for 1 hour and 40 minutes, I was told I bought a non refundable ticket, After explaining that the company was based in London so therefore should be covered by the cooling off period of 14 days by law in Uk….l still non refundable.
I cannot believe that a company like Disney endorsors this terrible company.
Disney! You need to investigate this company they are treating customers appallingly.
Very bad customer service … please do not entertain this company buy through attraction Tickets site.

Booked via Disney for Les Nature Villages, and two days park tickets!
Travelled on 4th February for our sons 10th birthday - checked in all look well, went smoothly although very slow and staff well…

This hotel looks lovely, don’t be tempted.
Staff on this hotel are so rude, unhelpful & actually shouldn’t even be in this industry.
We were kicked out of our room at 11pm last night due to my partners covid pass not scanning however we’d been checked in for 2 days already. Been swimming etc. then all of a sudden we arrived at the gate to be told the pass was invalid & that his vaccine must have expired… since found out this is because the day after our arrival the rules changed in France & the restrictions are apparently 3 vaccines (not booster) and last vaccine within 7 months - this is what we’re told by the staff..!!
Actually on the French government website it states last vaccine within 9 months & the member of staff at the hotel laughed and said oh this is always wrong!
Disgusting & I will never ever recommend to anyone!!!
Which ever member of staff was on shift on the main entrance barrier last night until approx 11:00pm seriously needs some training in customer service!!
Missed out on a day in Disneyland Paris and 2 nights in our hotel!!

Worst of all my partner could not even come and collect our belongings out of the room with me & had to sit at the main barrier and wait for me to be escorted to get it all in the lashing rain!! I also explained I had a 5 month old baby and a 10 year old who was sat crying in the front seat due to being scared of being stranded in a country with no where to go & the possibility of not being able to get home!!! Staff did not even bat an eye lid. NOT A FAMILY FRIENDLY OR CHILD FRIENDLY!!
No support from Disney as a company!!!

I’d like someone to contact me IMMEDIATELY! however I doubt this will happen!!!

European residents: expect terrible response time, endless waits, without updates on where you are in the queue, just silence, for hours. Response time on emails just as bad. At least a week. Do not book with these folks unless you are very sure of your plans. Also not considerate of any change in international travel policies due to COVID. Charging hefty cancellation fees despite the fluid COVID situation. While Disney US allows free cancellation when canceled more than 30 days before travel, these folks always charge a minimum 65 EUR cancellation fee pp, for the same hotel booking! Use a VPN to access the Disney US site and book with them, or call Disney US directly. I will never book with these UK folks again. Just a terrible experience altogether.

Good experience. Thanks

I’m really disappointed with my recent experience of WDTC. I received an email last week stating that the pool would no longer be available to use during our February half term stay at Sequoia Lodge. I rang to ask what my options were and basically I don’t have any other than to cancel. What was even more disappointing was the total lack of customer service/empathy/ understanding of my disappointment. They really did not seem to care less.

Was explicitly told by customer services call handler that we could redeem a discount offer ANYTIME after booking. We left it a week after because of this information, only to find out that the offer had to be redeemed within 24 hours of booking. We were offered no explanation or satisfactory outcome to resolve this huge financial loss at the hands of a misinformed staff member.

Disney officially joined techno fascist's gang.

Disney is the only company out of 6 well know known travel companies who we have been dealing with to give us a refund for Covid cancellation holidays. Took one phone call, not on hold, very polite representative. Money back into your account within 48hours (as told it would be). The travel industry should look at Disney for the service that should be provided, not the exception. Appreciate Disney are a very wealthy company but it is criminal for companies to refuse to return your money. I think people call it stealing!! However looking at other trust Pilot reviews, it is disappointing not everyone has had the same experience as us.

Brilliant company. We had to cancel our trip due to COVID-19, and the fact the trains were no longer running from Ebbsfleet international. The team got back to me in a day with my cancellation acceptance, I called to provide my bank details for the refund, which was issued straight away. Gutted we had to cancel, but would defo book with this company again. Thank you Walt Disney Travel Company!

Absolutely terrible experience. We have been waiting since July for our refund since we weren't able to visit during Covid-19. We rescheduled our visit for September and we still do not have our refund and they charge £20 per call so my friend has to pay over £100 for the calls to get this sorted and still no update from them. Atrocious

We went on holiday last august, we had to change a few things and I must of phone about a dozen times, but each time I recieved impeccable customer service and the time they spent explaining the different items I wanted to know about, was just like talking to mickey mouse himself, they were so knowledgeable a d helpful. I would definitely recommend them to everyone.

We had been wanting to travel and stay in Disney World Florida for years and finally got the money together we booked for August 2020. Everyone knows what happened since the with Coronavirus but this resulted in the holiday being cancelled.

Our complaint is about how the cancellation was handled. We had called multiple times wanting to cancel our trip between May and June as we were aware the trip would be drastically different to what we had expected. First Disney stated that we could cancel but would not get the flights refunded despite the airline stating they would refund their customers.

Then the real issues started. Disney sent an email stating that their customers could cancel and get a full refund on the 16th June by this time our friends who had booked for the same dates through Tui and Virgin had already been rebooked. We completed the application the same day we got the email and followed this up with a call the next day to confirm this. The advisor stated 14 days for the refund.

We called back 14 days later as we had not received the refund only to be told it will be processed that day. 14 days later (42 days in total) still no refund so we called the next working day to be told it had not been processed but they'll do it now and guess what..... It'll be 14 days. That times passed and still nothing.

We called again and it's now in the hands of the banks. At this point I raised a complaint about the misinformation I had been given on numerous occasions. They stated that they would listen to the call and contact me within 72 hours.

Today they called back with the results of the "Call review" which stated that the advisor had given myself incorrect information and that they were sorry but there was nothing further they could do. They won't provide compensation for the time they have held onto the funds, no gesture of goodwill to us or our rebooked holiday (which we have done through another organisation). Nothing but sorry and have "A MAGICAL DAY".

We thought booking direct would be the best way to go and without a doubt it has been the worse. Over a month since we said that we wanted to cancel and have a refund and we are still waiting. AVOID AT ALL COSTS!! Book with anyone else for a better customer service experience.

Absolutely shocking customer service, we have a booking for December at a hotel that isn’t currently open. Multiple people who have booked with other companies have all been moved free of charge.
Walt Disney Travel Company on the other hand are non existent, even told me I was lying about it, despite having proof.
I would not recommend Walt Disney Travel Company at all.

Never been more overwhelmed with how incredible the staff were. Always going out of their way to help ensure every holiday is magical and as good as it can possibly be for each and every family.

Yes it's pricey, the only thing you could say that would be negative would be the increase in pricing every year. However that is not at the fault of the staff.

The staff when you need to contact them must be using pixie dust and magic as every time I’ve had to contact them they are super helpful and able to sort out any issues

The way they offered a no questions refund with everything going on in the world right now.... we’ll done Disney, you stepped up and secured me as a customer for life

Unhelpful and uncaring customer service who claimed they were “happy” to keep our £1500 for park tickets despite the ongoing global pandemic. We didn’t even ask for a refund, just if we could change the dates to next year!! We have saved for years for this holiday which is a once in a lifetime trip for us and our daughter. Should be ashamed of yourselves. I’ll be going through my credit card company and rebooking elsewhere.