first time using this company and won’t be the last, Jenny was lovely and very helpful and I feel like I got a right bargain compared to the mainstream opticians who charge an arm and a leg! Highly... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great experience, Jenny was very helpful and knew what glasses I wanted better than me and I love them. Great service, great price and Jenny is brilliant. Won't be going anywhere else again 🤩
Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... Se mere
Virksomheden har svaret
Great experience at Direct Specs. Jenny was absolutely amazing. Extremely welcoming, helpful and knowledgeable. She took her time, helping me try on plenty of glasses to find some that fit my head. He... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!
Kontaktoplysninger
Storbritannien
- sales@directspecs.co.uk
- www.directspecs.co.uk
4,9
Fremragende
441 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The sales person who dealt with me was called Gary
Great experience as sales person was very helpful and friendly. Excellent service as everything was explained to me. Would recommend this shop to all my friends and family
22. april 2024
Uopfordret anmeldelse
Besvarelse fra Direct Specs
Hi Tina, thanks for your kind review and recommendation. We look forward to seeing you in branch again soon!
Picked my glasses easily,order came in…
Picked my glasses easily,order came in good time no complaints, nice fit and seem strong like the colour ,everything great .
12. april 2024
Besvarelse fra Direct Specs
Hi Denise, thanks for your kind review. Great to hear you're pleased with your new specs!
Brilliant company with very good staff.
I'd bought a pair of glasses from the Shirley store in January and yesterday (April) one of the arms broke, not the screw. I took them back to the store and the lady there just put my lenses into a new frame. 5 minutes, that's all it took. Brilliant service. I've said before how good they are when ordering new glasses but their after sales service is just as good. Friendly, efficient staff with a huge knowledge of glasses.
6. april 2024
Uopfordret anmeldelse
Besvarelse fra Direct Specs
Hi Georgina, thanks for your review of our Shirley branch. Your kind words have been passed on to Linda, who is delighted with such positive feedback. We look forward to serving you again soon!
So easy to order from you and delivery…
So easy to order from you and delivery was so quick top service thank you 👍
2. april 2024
Besvarelse fra Direct Specs
Hi Steve, thanks for your kind review of our online service!
The service was excellent
The service was excellent and I would like to praise Abi for her brilliant customer service and abilities in helping me out with my glasses. I will be ordering another pair immediately because of your excellent staff, quality product and great value for money. Thank you
6. marts 2024
Besvarelse fra Direct Specs
Hi, Jamie. Delighted to hear you've had a positive experience of our online service. Your kind review has been passed on to Abi at head office who is delighted with your feedback.
Broken frames
My glasses had unfortunately broke went down to the shop and the staff were so helpful offering myself new frames and ordering in a pair of my original frames for me to decide which frames I wanted. So friendly professional and helpful will definitely recommend to family and friends
14. marts 2024
Uopfordret anmeldelse
Besvarelse fra Direct Specs
Hi Nicola, thanks for your kind review. We're glad to have found a quick solution to your broken glasses!
Fantastic prices
Fantastic prices, easy to use website and really fast delivery. I ordered an everyday pair of glasses as well as some tinted (sunglasses) I was really unsure about buying online but the whole process was really easy and the glasses are fantastic, I’ll be able to read in the garden this year. I will definitely be buying again from Direct Specs.
6. marts 2024
Besvarelse fra Direct Specs
Hello Jackie, thank you for such lovely feedback! Great to hear you've had a positive experience of ordering with us online, we look forward to your future orders!
Besvarelse fra Direct Specs
Hi Ray, thanks for your kind review!
The Specs have not arrived????
1. marts 2024
Besvarelse fra Direct Specs
Hi, Roger. Pleased to confirm that your order dated Saturday 2nd March has been processed within 2 working days and was posted yesterday (Tuesday 5th). Please note that though we are often faster, we state a minimum of 10 working days for internet orders to be processed and a further 2-3 days for postage.
Brilliant after care service
Bought my lens and frame about 2 years ago. broke my frames yesterday, day before going on holiday. Went back to direct specs in Stafford. They had the same frames on shelf. Ash was brilliant, he swapped lenses into new frames , there and then. Perfect service , one very happy customer.
5. marts 2024
Uopfordret anmeldelse
Besvarelse fra Direct Specs
Hi Steve, thanks for your kind review. Your comments have been passed on to Ash who is delighted to receive such positive feedback!
Have had several pairs of glasses and…
Have had several pairs of glasses and sun glasses off Direct Specs always had good service
27. februar 2024
Besvarelse fra Direct Specs
Hi Terence, thank you for your kind review of our Cannock branch!
Specs of high quality
Specs of high quality, accurate prescription.
But the website is a little awkward. It hung until I realised that I needed to quote the thinness (refractive index) of the glass. Also I was briefly told that I had not paid. This was corrected after I contacted sales team. A bit of tidying up would be welcome.
27. februar 2024
Besvarelse fra Direct Specs
Hi Michael. Thank your for your kind review and valuable feedback. We are currently working to upgrade our website and your comments regarding the customer journey will be factored into the changes being made.
Good service online and at the Shirley…
Good service online and at the Shirley shop when I collected my order
9. februar 2024
Besvarelse fra Direct Specs
Hi Lawrence. Thanks for your kind review of our online ordering and branch collection service. We're always keen to know how we could have earned that extra star, so if you have any further feedback please email us at sales@directspecs.co.uk!
Surhan was still a bundle of fun
Surhan was still a bundle of fun made myself and my wife feel at ease.no pressure to buy.no add ons.great value
This is our third year using this place.never had any problems at all.Would recommend to anyone.
13. februar 2024
Uopfordret anmeldelse
Besvarelse fra Direct Specs
Hi Michael. Thanks for your kind review, your feedback has been passed on to Sarhan who does a wonderful job at our Wolverhampton branch!
Great service as always
Great service as always, I've been using Direct Specs for a number of years and I'm never disappointed, I recommend everyone use them
13. februar 2024
Uopfordret anmeldelse
Besvarelse fra Direct Specs
Hi Ashok. Thanks for your kind review of our Shirley branch, we look forward to seeing you again in the future!
Besvarelse fra Direct Specs
Hello Elaine, thank you for this wonderful review!
Great Service!
9. februar 2024
Besvarelse fra Direct Specs
Hi Serena, thank you for your kind review of our online service!
Consistent Excellence
As always an excellent service. Purchased my frames elsewhere, however Matthew still provided excellent service.
Glasses ready in a week.
8. februar 2024
Uopfordret anmeldelse
Besvarelse fra Direct Specs
Hi Lee, thanks for your kind comments. Matthew was very pleased to receive such positive feedback and it's great to hear that you had a speedy turnaround on your order!
Simon mad
Simon made sure my prescription was added to my order
Will definitely use again
5. februar 2024
Besvarelse fra Direct Specs
Hi Janice, thanks for your kind review. Simon will be very happy with you comments, not mad!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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