Directski.com Anmeldelser 370

TrustScore 5 ud af 5

4,8

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Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

Flights, transfers & resort lovely. Expectations for the budget hotel were low, but not even met. Breakfast dreadful with hygiene/health concerns with caged budgie in breakfast room. Foyer toilet was... Se mere

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Bedømt til 5 ud af 5 stjerner

Nodlaig was very helpful in planning stages and responded quickly to queries. Bus transfer and info all good. Communication good on way home when flights were affected by weather. We had little need f... Se mere

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Bedømt til 5 ud af 5 stjerner

Saalbach has everything ...... great pizza restaurants (we only used at lunchtime as food in our hotel was excellent), great apres ski and plenty of slopes for intermediate skiers. We stayed at Krist... Se mere

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Bedømt til 5 ud af 5 stjerner

Travelled with Directski to Zell am See in Austria. Everything went exceptionally well. Through Dublin Airport in 15 minutes including check in and security. Flight and transfers on time. Excell... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Skiferie

Om Directski.com

Skrevet af virksomheden

Directski.com was founded in early 2000 by two Irish entrepreneurs and ski enthusiasts who had a vision to create the world’s first online ski holiday company.

Our ethos was, and still is to this day, to provide a simple, low cost way to book your ski holiday online, without the need for expensive brochures and high street shops.

Directski.com has always been a champion for making great ski holidays affordable for all.


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

370 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 4 ud af 5 stjerner

Westendorf 10 -17 February 2024

Dad travelling with 11, 10 & 6 Year Old, staying at Hotel Post flying from Cork Airport.
Holiday well organised and ran smoothly. Booking Office Staff, Transfer Reps and Resort Reps very knowledgeable, always available and nice to deal with.
Stayed at Hotel Post which is close to the Ski Lifts, the food is suited to all, (there to ski not a culinary experience). Sabine there is a great host.
The Reds Ski School are very professional and the Instructors are brilliant with children, ours looked forward to Ski School and even went on the Friday (the last day) we would normally ski together on the last day).
The village is safe, great for kids with the locals appreciating the business.
Shaun the Resort Rep great with the Kids and very helpful and courteous throughout the week. Gave detailed information on the night skiing & tobogganing in Soll, travel to / from. Text locations of where to watch the Irish Rugby Match etc.
A great holiday and looking forward to the next time.

18. februar 2024
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Besvarelse fra Directski.com

Delighted to hear you enjoyed your holiday in Westendorf with us. the Hotel Post is a special place and Sabine is very attentive to the needs of Directski.com customers. Shaun, our resort manager is a gem too, we are lucky to have him as part of the team.

Thanks for your comments,
Laura

Bedømt til 5 ud af 5 stjerner

Fantastic company to book with

Fantastic company to book with - all staff/customer reps are friendly, polite & very helpful. Also very interested & enthusiastic in your holiday options.
Website is easy to navigate. Great ski resort options.
Telephone customer service is immediate.
Resort Manager Jon was superb - visible presence in the resort & daily check-in texts

19. februar 2024
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Besvarelse fra Directski.com

That's wonderful to hear you enjoyed your holiday so much.

Thanks for your feedback and comments.

Laura

Bedømt til 1 ud af 5 stjerner

Skiing holiday last week- Lyon Airport…

Skiing holiday last week- Lyon Airport to Les Arc. It was a transfer from hell both directions. 2.5 hr outbound journey took 7 hrs. Return took 5 hours, the bus went 1 hr off route to collect other passengers. The rep repeatedly asked the bus driver to slow down as many passengers were sick and children vomiting. When we arrived at the airport direct ski didn’t have young children booked on the flight. As a result we only barely made the flight. Lesson learned, we will never go on a package holiday again!

10. februar 2024
Uopfordret anmeldelse
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Besvarelse fra Directski.com

I'm sorry to hear you were disappointed on your recent holiday with us. Transfer times will vary throughout the season depending on traffic on the week in question. We are aware that there was a significant delay due to heavy volumes of traffic on the days of your departure and arrival, once the driver became aware of the situation, he took a detour on regional roads in order to avoid the grid locked motorway, however I can fully appreciate your frustration particularly when travelling with young children. We will continue to look and work on possible ways to avoid this for future.

Thanks for your feedback.

Kind regards,
Laura

Bedømt til 4 ud af 5 stjerner

Great Value Access to a Brilliant Resort

The chalet was good value and quiet although not quite ski in/ski out. The transfer was made very difficult by the farmers strike in France which was beyond your control and the resort manager handled it well in the circumstances. Ski holidays are often not straightforward but you managed the situation well in the circumstances, which is more worthy of praise than just doing it okay when everything goes smoothly.

5. februar 2024
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Besvarelse fra Directski.com

Thank you for your feedback. I can imagine it was a stressful day for you. I'm glad to hear that you felt reassured, and the situation was dealt with in the best possible way given the circumstances.

Kind regards,

Laura
Customer Experience Director

Bedømt til 5 ud af 5 stjerner

Pas de la Casa

I couldn’t fault anything about our experience with DirectSki, our resort manager Roisin was available and helped us 24/7 and the transfers were on time and hassle free

5. februar 2024
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Besvarelse fra Directski.com

It's lovely to hear you enjoyed your holiday with us. Thanks for taking the time to give us your feedback.

Laura

Bedømt til 5 ud af 5 stjerner

Seamless

Seamless from start to finish.

12. februar 2024
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Besvarelse fra Directski.com

Glad to hear that! Thanks!

Bedømt til 5 ud af 5 stjerner

Thoroughly enjoyable trip to Westendorf

14 of us went to Westendorf for a week’s skiing. The group booking process was handled extremely efficiently by Amy and she facilitated some changes in travellers at nil cost.
Direct-ski staff were on hand to ensure that check-in went smoothly in Dublin and the Aer Lingus flight was on time.
Transfer took 2 1/2 hours from Salzburg.
Our resort rep Shaun was really excellent.
We were half board in the Hotel Jakobwirt and the accommodation, food facilities and staff were great.
The skiing was rubbish - bad snow due to high temperatures and rain a few days before our arrival. Can’t blame that on Directski!
We did manage to ski until lunchtime every day but it was too warm & slushy after that.
Directski did their job well and everyone enjoyed their holiday

10. februar 2024
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Besvarelse fra Directski.com

Delighted to hear your week skiing with us went well.

Thanks for taking the time to give us your feedback.

Kind regards,
Laura

Bedømt til 4 ud af 5 stjerner

Amy at SkiMcNeil was very knowledgeable…

Amy at SkiMcNeil was very knowledgeable and helpful
throughout the booking . Cost was higher due to late booking so I recommend early is better . 10. days away so let it snow .

30. januar 2024
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Besvarelse fra Directski.com

Glad to hear we could assist you through the booking process.

Kind regards,
Laura

Bedømt til 5 ud af 5 stjerner

Great communication and well organised…

Great communication and well organised staff with good knowledge of the area. Helpful both at dublin and salzburg airports which reduces the stress of travelling.

6. februar 2024
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Besvarelse fra Directski.com

Lovely to hear this, thanks so much for your comments.

Kind regards,
Laura

Bedømt til 5 ud af 5 stjerner

Great experience on collecting and…

Great experience on collecting and return but we are all women over 50 and we were not advised in advance one of the rooms had bum beds

29. januar 2024
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Besvarelse fra Directski.com

Dear Carol,
Thank you for your review, and so glad you and the ladies enjoyed your time on the slopes!
The apartment description on our website (this would have also been highlighted online during the booking process) includes the bed configuration where bunk beds are noted. When in doubt, our sales team are happy to answer questions about properties and destinations.
We wish your holiday had been absolutely perfect and I will be in touch via customerservices@topflight.ie shortly.
Kind regards,
Tiffany

Bedømt til 5 ud af 5 stjerner

Super smooth snowboarding trip

Great snowboarding trip to St. Johann with Direct Ski. Everything went smoothly - from flights to transfers to equipment rental and additional instruction. Hotel (Sport Hotel) was half board and the food was so good (and plentiful) we didn’t need to go elsewhere for dinner. Will be using DirectSki again.

30. januar 2024
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Besvarelse fra Directski.com

Thank you John - We are delighted that you enjoyed your ski holiday with us in St. Johann!
Kind regards,
Tiffany

Bedømt til 5 ud af 5 stjerner

Direct ski is a a very efficient company.

A fast and efficient transfer to our hotel on arrival. All necessary information was passed on by our rep on the transfer.
Amazing organising for our change of airport when returning home, Barcelona instead of Toulouse, due to road blockages in France.

30. januar 2024
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Besvarelse fra Directski.com

Thanks for your thoughtful review, Gene!
Every season brings new and unexpected challenges - The road blocks in France definitely made 'the list' this year. We are so happy that you enjoyed your holiday with us and hope to see you out on the slopes with us again in future!
Kind regards,
Tiffany

Bedømt til 5 ud af 5 stjerner

Such a great company to go with

Such a great company to go with. 2nd year in a row and the communication before hand is 2nd to none. Everything is organized. Would highly recommend,

20. januar 2024
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Besvarelse fra Directski.com

Thanks so much, really appreciate the positive feedback.

Laura

Bedømt til 5 ud af 5 stjerner

Great travel companies, would definitely recommend both

I have travelled with Top-flight and Direct ski on several occasions and I have found them to be extremely professional on every occasion. I would totally recommend anyone wishing to book a ski holiday to book their holiday through either company.

29. januar 2024
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Besvarelse fra Directski.com

Thank you so much! We very much appreciate your repeat business.

Looking forward to taking care of you again.

Kind regards,
Laura

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