Directski.com Anmeldelser 370

TrustScore 5 ud af 5

4,8

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Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

Flights, transfers & resort lovely. Expectations for the budget hotel were low, but not even met. Breakfast dreadful with hygiene/health concerns with caged budgie in breakfast room. Foyer toilet was... Se mere

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Bedømt til 5 ud af 5 stjerner

Nodlaig was very helpful in planning stages and responded quickly to queries. Bus transfer and info all good. Communication good on way home when flights were affected by weather. We had little need f... Se mere

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Bedømt til 5 ud af 5 stjerner

Saalbach has everything ...... great pizza restaurants (we only used at lunchtime as food in our hotel was excellent), great apres ski and plenty of slopes for intermediate skiers. We stayed at Krist... Se mere

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Bedømt til 5 ud af 5 stjerner

Travelled with Directski to Zell am See in Austria. Everything went exceptionally well. Through Dublin Airport in 15 minutes including check in and security. Flight and transfers on time. Excell... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Skiferie

Om Directski.com

Skrevet af virksomheden

Directski.com was founded in early 2000 by two Irish entrepreneurs and ski enthusiasts who had a vision to create the world’s first online ski holiday company.

Our ethos was, and still is to this day, to provide a simple, low cost way to book your ski holiday online, without the need for expensive brochures and high street shops.

Directski.com has always been a champion for making great ski holidays affordable for all.


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

370 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

Find what you are looking for with no hassle

Your website made it easy to find what I was looking for. Your pricing structure was clear with no hidden costs and you had a great range of holidays at very competitive prices.

17. oktober 2023
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Besvarelse fra Directski.com

Thanks for your review, Gareth.
Wishing you a great ski season ahead!
Kind regards,
Tiffany

Bedømt til 5 ud af 5 stjerner

Helpful

Helpful
Good understanding of requirements
Efficient and simple booking system

17. september 2023
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Besvarelse fra Directski.com


We are very happy to hear the booking process was efficient and straight forward.
Thank you for taking the time to give us your feedback and comments.

Amy.

Bedømt til 5 ud af 5 stjerner

Top class service from Direct Ski

Extremely professional in all aspects of the holiday. Rep provided great information on ski area and facilities available locally. Rep checked in with us during the week on a number of occasions. Accommodation was top class and was as described on website. Transfers to and from airport were well organised and comfortable. The service certainly added to a great holiday. Well done Direct Ski

1. april 2023
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Besvarelse fra Directski.com

Thank you for your lovely review, Declan! We are delighted to ear that you enjoyed your holiday with us and hope to see you back on the slopes next season!

Bedømt til 5 ud af 5 stjerner

Great company

Great company to deal with, easy booking, payments and holiday was great From start to finish. Definitely recommend

19. marts 2023
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Besvarelse fra Directski.com

Thank you for your thoughtful review!

Bedømt til 5 ud af 5 stjerner

Direct Ski - Westendorf Austria

We had a fabulous Skiing Trip to Westendorf, Austria with Directski. Stayed at Hotel Post, beautiful hotel and perfect location next to ski slopes. Have booked with Direct Ski before and would book again with them.

11. marts 2023
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Besvarelse fra Directski.com

We are so pleased to learn that you loved your ski holiday in Westendorf, and thank you for taking the time to leave us your review - It means a lot.

Bedømt til 5 ud af 5 stjerner

Direct ski were superb.

From start to finish, Direct Ski, were superb.
Great information from the office staff through email and phone calls when we needed to change a part of our holiday. Airport meet-up, transfers, Ski and board rental went smoothly. Resort staff were so helpful. We had a great holiday with Directski.March 5 to 12, Pas De La Casa, Andorra

5. marts 2023
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Besvarelse fra Directski.com

This is lovely to read Mike - Thank you for leaving us a review and hope to see you back in Andorra with us in future!

Bedømt til 5 ud af 5 stjerner

Great for group booking

Great for group booking as each individual can pay off there own portion. Friendly staff in resort and helpful staff when called regarding booking.
Good prices on comparison to other providers.

31. marts 2022
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Besvarelse fra Directski.com

So pleased that you were happy with your holiday, Mark! Thank you also for taking the time to leave us your review.

Bedømt til 3 ud af 5 stjerner

Apartment not clean

The apartment we had for the week was not clean on arrival. Unfortunately this had a negative impact on our experience. The residence we stayed at was 2 star at best.

We were very happy with the other elements of the holiday.

4. marts 2023
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Bedømt til 1 ud af 5 stjerner

Rude Staff

My first contact with the directski staff was when I left the terminal building and approached Lynsey to ask where the coach was which she pointed out and I asked what time it would leave - the reply was "when everyone is on board" - seriously!? it was very rude and a bit smart. Of course they weren't going to leave people behind. An approximate time was all I needed. It went downhill from there when I received no information of my destination whilst on the coach, for 4 hours! Apparently, it is your responsibility to ask the staff to come and speak to you on the coach! Then transferred to a bone shaker mini bus for the winding road section. A sickening experience both mentally and physically. No apology from the staff and a dismissive attitude. The check in on the way home was a joke. They delivered us at 8am to the check in desk (why can't you check in online and avoid the queues and just do a bag drop), it then took too long for the queue to move and the flight was delayed. The Pilot actually got off the plane to come and see where half the flight was - we were all stuck in a customs checkpoint queue (yes customs check out and in !!).
The ski resort was good but find a different way to get there folks.

18. marts 2023
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Besvarelse fra Directski.com

Thank you for your review although we wish your experience had been much different. It is part of our process to contact each of our customers individually before they travel to provide them with a welcome pack detailing all of the information needed to make their holiday a success. This carefully curated contact prior to your arrival means you can get to know our resort managers, ask any questions you may have and ensure any special requests are dealt with accordingly. On arrival, we also run through a full informative transfer discussion over the coach microphone to once again reiterate all the important points to get our customers from coach to slope in the quickest, easiest time possible. Our resort managers are there to answer any further questions you may have, both on the transfer and indeed afterwards, checking in on you throughout the week to make sure your holiday is going to plan. If you had any further questions for Lynsey, a simple nod to let her know would have been all we needed to get started on the queries. We are continuously working with our flight supplier, Aer Lingus and indeed Lyon airport to improve services for our customers. Your feedback is appreciated to help us improve on the experiences you had upon departure.

Bedømt til 5 ud af 5 stjerner

Amazing experience with directski

We had a great experience with Directski from start to finish. Extremely easy to book online! We received great information prior and through the trip about flights, accommodation and the resort we were staying in for our ski holiday. We stayed in Val Thorens with Louise as our resort manager. She was brilliant. Would highly recommend Directski.

4. marts 2023
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Besvarelse fra Directski.com

Thank you Anna! We will gladly pass your kind words along to our fabulous Louise.

Bedømt til 5 ud af 5 stjerner

Totally recommend DirectSki...The Best!

DirectSki are a really fantastic travel company to book your Ski Holiday with, from the moment you book, they provide up to the minute info on all travel arrangements, snow conditions etc...They are excellent with the communication and you always are informed up to date, We found them Competitive, Professional, Friendly and really want to make sure that you have a fantastic holiday! We have been with DirectSki before and will definitely book with DirectSki again :) They are excellent at what they do

14. januar 2023
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Besvarelse fra Directski.com

Thank you for this fabulous review, Joanne! We are happy that you enjoyed your holiday experience with us and hope to welcome back next season :)

Bedømt til 3 ud af 5 stjerner

The soll experience

Everything was well organised ,pick up and airport transfers as arranged by direct ski. We were very disappointed with the hotel experience at the feldwebel ,a poor welcome on arrival and the food was average at best with not a lot on the plate for a hungry skier ! The food area as I’d call it was in a different area off the main restaurant,it felt like we were on a budget package being herded out to where the peasants eat .

4. marts 2023
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Besvarelse fra Directski.com

Thank you for leaving us a review, Enda. We truly wish that you had a better experience at the Hotel Feldwebel and have investigated and responded to the points you raise. I remain at your disposal via email if there is anything further you wish to discuss or that we can do to improve the situation. We hope to welcome you back next season! -Tiffany

Bedømt til 4 ud af 5 stjerner

A welcome meeting explaining the ski…

A welcome meeting explaining the ski bus route timetable and the mountain runs should always be provided on arrival.
Not everyone especially those with local knowledge will attend, these meetings are most beneficial to first timers.

Another Question
When seeking a single occupancy accommodation of a double room the default response is “SOLD OUT”. No offer to negotiate a price. I’m a lone skier who would very much like to have this as an alternative.

25. februar 2023
Uopfordret anmeldelse
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Besvarelse fra Directski.com

Hi Patrick,
Thank you for your review!
We used to arrange welcome meetings at the start of our holidays before the pandemic, but (believe it or not) very few people attended those meetings. In order to maximize the availability of our Resort team and to improve the quality of guest communications, we now communicate with guests via text message. Any time guests need help or information they can reach their Resort Managers by phone or email. I see that Sue was in touch with you regularly during your holiday and know she was happy to offer you assistance when needed.
I hope you enjoyed your time in St. Johann and that we can welcome you on holiday with us again in future!
Kind regards,
Tiffany

Bedømt til 4 ud af 5 stjerner

Ski Holiday 2023. Direct Ski staff very helpful and…

Direct Ski staff very helpful and informative. Jordie, our resort rep was very knowledge of the area and town we stayed in.

12. februar 2023
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Besvarelse fra Directski.com

Thank you for your review James! We are very happy you enjoyed your holiday in Pas de la Casa and will pass your praise to Jordie.

Bedømt til 5 ud af 5 stjerner

Burkies St Johann Trip

there were eleven of us altogether,I booked for seven and the others booked themselves all through Directski. Between passport names being different and any other queries I had in regards to our trip the staff at Directski/Topflight were great and very patient.
Our trip to St Johann was brilliant, flights,transfers and hotel were excellent.
We had Sue as our resort rep, I talked to her on the phone twice to give her details and she was great to deal with. When she met us in St Johann she had everything organised. I was emailed or messaged each morning by Sue with weather updates and to make sure we were all happy.
None of our group had any problems with ski school, equipment hire, both were apleasure to deal with, our instructor Alex was great.
St Johann itself has only 40km of piste but six of us were beginners, the others thought that they have never been to a better location than St Johann. I met numerous people who have been returning there for over 20 years they love it so much. The town is compact and very welcoming. Everything is walking distance away (10 mins the furthest). We were on first name basis after two days with hotel staff etc.
The fact that we never had to contact Sue or Directski during the week is down to the high level of organisation and the quality of their staff.
We will be booking next year again with Directski/Topflight
Regards Billy Burke

28. januar 2023
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Besvarelse fra Directski.com

Thank you for leaving us this lovely holiday feedback Billy. We are so happy that your group enjoyed yourselves and felt supported throughout your time together in St. Johann. We hope to welcome you all back next season!

Bedømt til 5 ud af 5 stjerner

Great Ski trip to Westerndorf

Great Ski trip to Westerndorf, Austria with Direct Ski. Plenty of staff at check in going out and coming back. Great in resort rep who sent daily updates on weather, resort etc. Great stay at Hotel Post, fab staff and food. Overall a great holiday and I would definitely use Direct Ski again. Well done everyone!

28. januar 2023
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Besvarelse fra Directski.com

Thank you for your thoughtful review Nicola - Here's to next season!!

Bedømt til 5 ud af 5 stjerner

Easy to book, great holiday

For a beginner - DirectSki made it really easy to know which gear to get and get everything in one place. We had a great skiing holiday with them - no hesitation recommending.

8. januar 2023
Uopfordret anmeldelse
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Besvarelse fra Directski.com

Thank you for your review, John! So glad that you had a great time skiing with us this season. Here's to next season!

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