Needed a pump urgently, phoned the company, spoke to a human and was assured it would arrive the next day, a Saturday. Pump arrived on time, at a competitive price, including weekend delivery ch... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered next day delivery on a Friday got it Wednesday. No spacers in kit gave me problems too.
Virksomheden har svaret
This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sew... Se mere
Virksomheden har svaret
After the air blower pump in our sewage unit burnt out, our service company told us that it would take at least 2 weeks to get a replacement and possibly up to a month. I found Direct Drainage on the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Here at Direct Drainage we have a comprehensive in-house knowledge of wastewater treatment processes, pumping stations, separators, rainwater harvesting systems and wastewater spare parts. Buy from us with confidence.
Kontaktoplysninger
Unit 10C, DL15 8RA, Crook, Storbritannien
- 01388 537050
- sales@direct-drainage.co.uk
- www.direct-drainage.co.uk
4,7
Fremragende
514 anmeldelser
Bed kunder om at skrive en anmeldelse
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Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good price and delivered quickly
31. marts 2025
In need of an air pump asap searched…
In need of an air pump asap searched for existing one and we chose you, very efficient and good timing would recommend you . Excellent communication .
28. marts 2025
I’ve not received product yet
I’ve not received product yet, so can’t comment on the pump. And I believe it’s DPD at fault NOT Direct Drainage
28. marts 2025
Great company!
Great company!
Great service!
As a company we have started to use Direct Drainage more often. The customer service is fantastic, the staff are always polite and go above and beyond to suit our requirements. Quick delivery times, good communication, good prices and reliable. Thanks for making us feel like valued customers.
27. marts 2025
Easy to use website
Easy to use website, great choice of products. Competitive pricing, quick delivery.
3. marts 2025
Excellent service….very prompt delivery
3. marts 2025
Competitive pricing and prompt delivery.
5. februar 2025
Fast efficient service.
29. januar 2025
Got what I wanted when I wanted it
Got what I wanted when I wanted it. Prior to buying rang to check on certain specifics relating to the product and got a straightforward answer. Great service. Will use again.
29. januar 2025
Competitive pricing & quick delivery
Competitive pricing & quick delivery. Recommended.
2. januar 2025
Besvarelse fra Direct Drainage
Thank you so much for your review! We’re glad to hear you were pleased with our service and delivery speed. Your satisfaction is our top priority, and we truly appreciate your support. If there’s anything else we can help you with, don’t hesitate to reach out!
products were good, website misleading
products were good, but failure to indicate either on website or in voicemail auto reply the business holiday closure dates misled me into placing an order for "next working day delivery" that was not fulfilled. Once the office did open again the customer service response was good and arranged prompt delivery.
2. januar 2025
Besvarelse fra Direct Drainage
Thank you for taking the time to leave your feedback. We sincerely apologise for the inconvenience and distress caused by the delayed delivery of your order during the holiday period. We fully understand the importance of prompt and reliable service.
We acknowledge that our website’s delivery information over the festive period was not updated as accurately and clearly as it should have been, and we regret the confusion this caused. This was an oversight on our part, and we are taking immediate steps to ensure that our holiday delivery schedules are clearly communicated in the future.
At Direct Drainage, we take great pride in serving our customers and understand how crucial timely deliveries are. We are reviewing our processes to prevent this from happening again and will be implementing additional measures to improve the accuracy of our e-commerce platform.
Thank you for bringing this to our attention, and we sincerely apologise again for the impact this had on your experience with us.
Besvarelse fra Direct Drainage
Thank you so much for your review! We’re glad to hear you were pleased with our service and delivery speed. Your satisfaction is our top priority, and we truly appreciate your support. If there’s anything else we can help you with, don’t hesitate to reach out!
Did exactly what was stated on the…
Did exactly what was stated on the website. My recommendation for improvement this year would be to change the answering message over the Christmas period informing customers of the duration of the holiday break, as I tried ringing several times without success.
2. januar 2025
Besvarelse fra Direct Drainage
Thank you for taking the time to leave your feedback.
We acknowledge that our website’s delivery information over the festive period was not updated as accurately and clearly as it should have been, and we regret the confusion this caused. This was an oversight on our part, and we are taking immediate steps to ensure that our holiday delivery schedules are clearly communicated in the future.
At Direct Drainage, we take great pride in serving our customers and understand how crucial timely deliveries are. We are reviewing our processes to prevent this from happening again and will be implementing additional measures to improve the accuracy of our e-commerce platform.
Thank you for bringing this to our attention, and we sincerely apologise again for the impact this had on your experience with us.
Besvarelse fra Direct Drainage
Thank you so much for your review! We’re glad to hear you were pleased with our service and delivery speed. Your satisfaction is our top priority, and we truly appreciate your support. If there’s anything else we can help you with, don’t hesitate to reach out!
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