I’ve only had my first box for a few days so it’s very difficult to comment fully. Delivery and communication have been good and first meals have been tasty but I have much more to go through to form... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The actual ordering and receiving of the meals was a.ok. HOWEVER, trying to cancel the subscription is proving very challenging as I have been met with a wall of silence. Avoid this company, bunch o... Se mere
I was impressed that delivery was made the next day and within the time slot stated. The meals are full of the protein element, adding veg, fruit and dairy bulks them out nicely and I do not feel hun... Se mere
Virksomheden har svaret
Tasty breakfasts ,filling lunches,and satisfying dinners,not really felt hungry doing diet chef and the snacks are nice too.The items were also well packaged and there were no leaks or spills .
Virksomheden har svaret
Virksomhedsoplysninger
Om Diet Chef
Skrevet af virksomheden
Losing weight never tasted so good!
Chef-prepared meals delivered to your door, satisfying and ready in minutes. Say goodbye to the hassle of counting calories and meal prep. Join over 250,000 people who have achieved their goals.
Why choose Diet Chef?
Reach your goals: Lose up to 7lbs in 7 days with our chef-prepared meals.
Make your life easy: No weighing, measuring or cooking – simply heat and eat.
FREE next day delivery: Choose a day that suits you best.
Eat the food you love: With over 55 delicious options from less than £3.46 a meal plus snacks.
Flexible and convenient: Personalise your menu, change it every month.
How Diet Chef works.
1. Choose your plan: Make your weight loss journey easy with our range of personalised plans.
2. Select your meals: We'll deliver to your door - all you need to do is store in your kitchen cupboard.
3. Heat, eat & enjoy: Microwave and oven friendly - ready to eat in just a matter of minutes!
4. Lose 7lbs in 7 days: With over 15 years of experience you can be confident you'll achieve your goals.
Start now with £50 off!
Skrevet af virksomheden
14 Day Money Back Guarantee
Try it. Love it. Or your money back.
Try Diet Chef for one day, if it's not for you return your box within 14-days and we'll give you a full refund. Simply get in touch and we'll do the rest.
Kontaktoplysninger
Storbritannien
- info@dietchef.co.uk
- www.dietchef.co.uk
3,5
Middel
11 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Terrible!
Please do not deal with this company in any way whatsoever. This company is an absolute disgrace!
I used to use Diet Chef several years ago, and the food and service were fantastic. I don't know what has happened to the company, but it's completely different.
The food is absolutely vile, the dinners taste disgusting, they all have an artificial taste to them, definitely not healthy.
The snacks are a complete joke, tiny little things, and the cheese snacks are straw-like and taste stale. No real choice for the lunches; the shakes used to be the only best thing for lunches; now they give you a powder packet to make yourself, and even that is not in their own branding. I've noticed this time round that some of their foods are not even theirs, a third-party company’s products.
It seems they are doing everything they can to cut costs in order to make money.
I emailed them to cancel my future orders and share with them my horrible experience, and they didn't seem to care at all. The only thing they were concerned about was charging me additional money to stop receiving the vile food.
I've asked them to cancel, and they are still attempting to charge my card and send out food.
I've had to resort to contacting my bank to block transactions to them because they keep trying to debit money from my account.
I have wasted £538 with this company.
Advise you to avoid and use another food company.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Diet Chef
Hi Dj,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent experience with Diet Chef did not meet your expectations.
We offer a wide variety of meals, and members can change their menu between deliveries or use our swap-up service to exchange meals from a previous delivery for new ones. All of our ingredients are sourced from the best suppliers possible, as we strive to provide high-quality, nutritious meals.
Regarding cancellations, we have a cancel-any-time policy with no cancellation fees. For our longer-duration plans, which are offered at a discounted price compared to shorter plans, if a member cancels early we ask that they pay the difference between the plan they signed up for and the duration completed.
We understand your concerns and would encourage you to contact our member support team at info@dietchef.co.uk
so we can review your account and ensure everything is resolved appropriately. We’re committed to helping our members and hope we can address any issues you’ve experienced.
Best wishes,
Diet Chef
Avoid
I’m really disappointed with my order. It arrived three days late, which was frustrating.
When I opened the box, none of the items looked anything like the photos on the website. I tried one lunch item and it was disgusting. The chicken was brown/black and the sauce was like brown slime.
Overall, I would avoid this service. I really wish I had read the reviews before ordering.
29. december 2025
Besvarelse fra Diet Chef
Hi Jade,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues with your order and apologise for the delay, which was due to the busy festive period combined with recent bad weather conditions.
All of the meals shown on our website are of real Diet Chef meals, prepared exactly as delivered to our members. We understand that taste and texture can be very personal, and we’re sorry this meal did not meet your expectations.
If you would like any support or advice regarding your plan, our member support team are always happy to help at info@dietchef.co.uk.
Best wishes,
Jane Plan
Disgusting
I have used Diet chef on about 4 or 5 occasions now. The last twice the food was disgusting and the only thing I could eat was the tomato soup daily as the meals were awful.
I have had to throw out the meals so at £300 plus pounds monthly.
At the end of the 4 month period, they did not stop and kept taking money from my account. It goes onto automatic renewal and this is not highlighted enough on their website although it is written in the small terms and conditions that you have to hunt for.
I won’t be getting the food from them again as it’s horrible and tiny portions that even wouldn’t fill up a child.
This company has really gone downhill and when you call you can’t get a hold of anyone.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Diet Chef
Hi Remax,
Thank you for sharing your experience, and we’re sorry to hear that you’ve been disappointed with your most recent orders.
All Diet Chef plans are rolling subscriptions, meaning they continue automatically, but they can be cancelled at any time. We understand that this may not have felt clear enough, and we appreciate you raising this. We can confirm that your plan has now been fully cancelled and no further payments will be taken.
We’re sorry that the meals didn’t suit your taste on this occasion. With a wide variety of meals available, the ability to change your menu between deliveries, and our swap-up service for meals you’re not enjoying, we always aim to give members flexibility — but we do appreciate that preferences can change over time.
We’re also sorry to hear about the difficulty contacting us by phone. Your feedback is important, and our member support team is always happy to help via email at info@dietchef.co.uk, where queries are handled as quickly as possible.
Thank you again for taking the time to leave a review — it helps us continue to improve.
Best wishes,
Diet Chef
Most of the meals just about edible…
Most of the meals just about edible which focuses my mind to keep to daily calories. However almost every lunch and dinner has a savoury spicy tomato based sauce which is VERY repetitive.
I bought 3 months of boxes and would not continue any longer with this diet.
I've tried Jane Plan about 10 yrs ago and it was really disgusting, so Diet Chef is a step up, though wonder if they are part of the same company?
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Diet Chef
Hi Val,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you found the meals repetitive, particularly the flavour profiles across lunches and dinners. We do offer a wide variety of meals, and customers can change their menu between deliveries to better suit their preferences. We also have a swap-up service available, allowing meals from your most recent delivery to be returned and exchanged for alternatives you may enjoy more.
To answer your question, Jane Plan and Diet Chef are sister companies, and some meals are shared across both companies. While both focus on calorie-controlled meal plans, there are differences across the ranges and menu options available.
If you would like to discuss your experience further or need any assistance, our member support team would be happy to help at info@dietchef.co.uk.
Best wishes,
Diet Chef
Helpful support team
I have found the support team always ready to respond quickly and helpfully -- including rearranging delivery dates when needed.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Diet Chef
Hi Mandy,
Thank you so much for your kind feedback. We’re delighted to hear that our support team has been quick and helpful, and that rearranging your delivery dates has been smooth and stress-free — we always aim to make managing your plan as easy and flexible as possible.
If you ever need anything else, our Member Support team is always here at info@dietchef.co.uk.
Best wishes,
Diet Chef
Besvarelse fra Diet Chef
Hi Felicia,
We offer a variety of plans at different price points, so there may be an option that better suits what you're looking for. We also run regular offers, and you can be notified about these by signing up to our newsletter through our website.
If you’d like help exploring the best plan for your needs, our member support team is always happy to assist at info@dietchef.co.uk.
Best wishes,
Diet Chef
I contacted the Diet Chef Customer Care…
I contacted the Diet Chef Customer Care team yesterday, as the Guidance booklet was missing from my first order box. My reply from Jenny came promptly and efficiently, and a booklet is being dispatched ASAP. Thank you!
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Diet Chef
Hi Jacqueline,
Thank you so much for taking the time to share your experience. We're delighted to hear that Jenny was able to assist you quickly and efficiently, and that your guidance booklet is already on its way to you :)
Best wishes,
Diet Chef
Diet fresh experience.
Easy to order. Food is actually tasty unlike some other diet foods on the market. Lots of choice for mains and lunches, soups are very nice. Quick & easy to cook. I have used DC before in the past successfully and so has one of my adult kids and we did follow the guidance given by Diet Chef.
Only negative is they used to do a large cookie for breakfast that was amazing & great for those who don't like eating breakfast or cereal, please bring it back it was the favourite breakfast.
I contacted DC about a couple of things, 1 was moving my order date, Jenny was quick to respond on both occasions and helpful.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Diet Chef
Hi Catherine,
Thank you so much for your wonderful review. We’re delighted to hear that you’ve found the ordering process easy, the meals tasty, and the range of choices enjoyable — especially the soups. It’s great to know that both you and your family have successfully used Diet Chef in the past by following the plan guidance.
We really appreciate your feedback about the breakfast cookie. We know how popular it was with many customers, and we’ll be sure to share your comments with the team — suggestions like yours genuinely help us when reviewing our menu options.
It’s also lovely to hear that Jenny was able to assist you quickly and helpfully with your queries and delivery date change. Our Member Support Team always aims to provide prompt and friendly service.
If you need anything else at all, please don’t hesitate to get in touch with us at info@dietchef.co.uk.
Best wishes,
Diet Chef
So far not impressed ☹️
So far, I have not enjoyed the main meals. They do not taste good. I would probably have received the same quality food had I have purchased ready meals from the supermarket.
16. november 2025
Besvarelse fra Diet Chef
Hi C,
Thank you for sharing your feedback with us — we’re really sorry to hear that the main meals haven’t met your expectations so far.
We aim to offer a wide variety of meals, and we completely understand that not every dish will suit everyone’s taste. You’re very welcome to change your menu between deliveries, and our team would be happy to help you find alternatives that you may enjoy more.
We also offer a swap-up service, so if there are meals from your previous delivery that you didn’t get on with, you can return them and exchange them for something different.
Please don’t hesitate to contact our member support team at info@dietchef.co.uk if you’d like help adjusting your menu or arranging swaps — we’re here to support you.
Best wishes,
Diet Chef
Poor delivery courier said he couldn’t…
Poor delivery courier said he couldn’t by law deliver the box to my front door and has to leave it on the porch. I am a disabled person who finds it difficult to walk especially when I have a heavy box to lurch up two flights of stairs with.
21. november 2025
Besvarelse fra Diet Chef
Hi Karl,
Thank you for taking the time to share your feedback, and we're very sorry to hear about the difficulty you experienced with your delivery.
We completely understand how important accessible delivery is, especially when mobility is challenging. Unfortunately, some couriers have specific policies that may restrict how far they are permitted to carry parcels, but we recognise how frustrating and unhelpful this must have been for you. We will pass this on to the courier service to highlight the impact this has had and to request better consideration in future.
If you ever need support with future deliveries, please do get in touch with our member support team at info@dietchef.co.uk — we’re always here to help and will do everything we can to make your experience smoother.
Best wishes,
Diet Chef
I had to withdraw, Disspointed..on safety grounds
We had to withdraw from the program because being the age I am I could not remove the plastic cover after microwaving because the seal was unbreakable and became dangerous with the hot temperature food spilling onto my hands.
12. november 2025
Besvarelse fra Diet Chef
Hi Malcolm,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience. Our meals are sealed tightly to keep them safe during transit, but we truly appreciate you letting us know that the seal was difficult to remove. We’ll make sure your comments are passed on to the team. If we can support you in any way, please do contact us at info@dietchef.co.uk.
Best wishes,
Diet Chef
Besvarelse fra Diet Chef
Hi Kerry,
Thank you for taking the time to share your feedback. We’re really sorry to hear that you found the meals bland — that’s not the experience we want for you. With a variety of meals available, there may be alternatives that suit your taste better, and you can change your menu between deliveries at any time.
You may also find our Swap Up service helpful — you can send back meals from your previous delivery and swap them for different ones to try. If you’d like personalised guidance on choosing meals that better match your preferences, our Member Support Team are available to help at info@dietchef.co.uk
Best wishes,
Diet Chef
Exceptional Service
Returning my diet with DHL was shocking. I received several dates and times for pickup and thy never came. The work put in by Jenny in customer services was greatly appreciated. The effort and time she spent resolving my enquiries was exceptional. It was nice to receive such excellent customer service.
11. november 2025
Uopfordret anmeldelse
Besvarelse fra Diet Chef
Hi Craig,
Thank you for taking the time to share your experience. We’re so sorry to hear about the issues you encountered with your DHL collection — we completely understand how frustrating that must have been.
We’re delighted, however, that Jenny was able to support you and provide such excellent service in resolving your enquiries. We’ll be sure to pass on your kind words to her — she’ll be so pleased to know her efforts were appreciated.
Best wishes,
Jane Plan
Food quality & Flexibility for on go has gone down!
I used diet chef years ago & they had far more & better options then then they do now. The food quality in my opinion has gone down but they are charging more. They is less food choice for on the go & travelling, they is basically not breakfast choice it's either granola, muesli, porridge or 1 decent alternative blueberry pancakes; which are still time consuming for on the go people. The best thing about the breakfast used to be the easy choice of multiple flavoured cookies, no hassle no fuss no prep.
Everything is for a microwave bar to pot noodle types of which 1 I personally don't like. This is not enough choice for someone who has kids, dogs & works for the emergency service & doesn't have access to a microwave.
I still quite like a lot of the meals but after 1 month of the 1st box I felt like I was stuck in my home so I could eat my meals & was fed up the meals after 3weeks I wanted to quit & actually called up to cancel!
This was never an issue the 1st time.
23. september 2025
Besvarelse fra Diet Chef
Hi Eve,
Thank you for sharing your feedback. We’re sorry to hear that some aspects of your experience didn’t meet your expectations. At Diet Chef, we source all of our ingredients from the best suppliers possible to ensure high-quality meals, and we offer a variety of plans at different price points to suit different lifestyles and needs. With a variety of meals available, there’s plenty of choice, and you can change your menu between deliveries or use our swap up service to try new meals if you’d like more variety. We also understand that on-the-go options are important, and we’re continually working to provide meals that are convenient as well as tasty.
Best wishes,
Diet Chef
Decided to try diet chef
Decided to try diet chef
I had lost weight with them a few years ago so thought do it again.
Unfortunately the food I got was not as good as before
14. august 2025
Uopfordret anmeldelse
Besvarelse fra Diet Chef
Hi Linda,
Thank you for sharing your feedback. We’re really sorry to hear that you haven’t enjoyed your meals as much this time around. We’re always reviewing and improving our recipes, so your comments are very helpful. With a variety of meals to choose from, there may be some new dishes you’ll enjoy just as much as before — and don’t forget, you can change your menu between deliveries or use our Swap Up service to exchange meals from a previous delivery. If you’d like our team to look into this further or offer some personalised recommendations, please email us at info@dietchef.co.uk.
Best wishes,
Diet Chef
Not happy with Diet Chef
Not happy with Diet Chef. Opted for 3 months supply which was a bit cheaper. I tried to cancel after 2 months as portion size very small and I did not enjoy the food. After discussion on the phone agreed to have the 3rd month (delayed as I was on holiday) and was able to replace some of the food but cancelled any future delivery. Then out of the blue with no contact had an email from DHL to say they were about to deliver another months supply. After numerous calls managed to stop delivery I have now received money back but less £35 I assume return costs. This I find unacceptable as it was their error not mine. Errors do happen but it’s the way they are dealt with is important. Would not recommend this company mainly due to lack of correspondence they tried to say probably emails went in junk folder but I check my junk folder before deleting.
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Diet Chef
Hi Delphine,
We’re sorry to hear you were unhappy with your experience and appreciate you taking the time to share your feedback.
When you contacted us to cancel your plan, your latest delivery had already been dispatched. Once a box has been dispatched, we are unfortunately no longer able to cancel that delivery — this was explained to you at the time of cancellation. As the delivery was subsequently rejected, a £35 rejection fee was applied to cover the delivery and unpacking costs, as outlined in our terms and conditions.
We understand this may have been frustrating and are sorry for any inconvenience caused. Our team always aims to communicate clearly, and we’ll take your comments on board to improve our processes going forward.
Best wishes,
Diet Chef
Ok good service and delivery excellent
Ok good service and delivery excellent keeps you updated with new order ! Quite expensive and not easy to get hold of any body for advice and overall good better than Jane plan but could give loyal customers discounts or offers
24. juli 2025
Besvarelse fra Diet Chef
Hi Mark,
Thank you for your honest feedback. We’re glad to hear you’re happy with our service and delivery updates. We appreciate your comments regarding pricing and support — we’re continually working to improve accessibility and communication with our member support team.
We do offer a wide variety of meals and flexible menu changes to help you get the most from your plan. If you ever need assistance or advice, please don’t hesitate to contact us at info@dietchef.co.uk — we’re here to help.
Regarding offers for loyal customers, we regularly review our promotions and will certainly take your suggestion on board.
Thank you again for sharing your thoughts.
Best wishes,
Diet Chef
A great kick start to rethink bad…
A great kick start to rethink bad eating habits and portion sizes.
9. august 2025
Besvarelse fra Diet Chef
Hi Valerie,
Thank you for your lovely feedback! We’re thrilled to hear that Diet Chef has helped you kickstart healthier eating habits and rethink portion sizes.
Remember, if you ever want to explore new meals or need support with your plan, our member support team is here to help at info@dietchef.co.uk.
Best wishes,
Diet Chef
Query dealt with promptly
Jenny from the member support team dealt with my query promptly and efficiently.
She was very courteous and friendly throughout.
17. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Diet Chef
Hi Jacqui,
Thank you so much for your kind words about Jenny and the support team. We’re delighted to hear that your query was handled promptly and that you felt well cared for throughout.
If you ever need any further assistance or help with your menu, please don’t hesitate to get in touch at info@dietchef.co.uk.
Best wishes,
Diet Chef
Convenient, tasty and it works for me
I am enjoying all the meals and in the first 10 days have steadily lost weight. Yes the pasta is a bit soft but the joy of going to the box and selecting a meal without having to trawl the supermarket shelves is massive
1. oktober 2025
Besvarelse fra Diet Chef
Hi Wiltshireaway,
Thank you for your wonderful feedback. We're so pleased to hear you're enjoying the meals and already seeing steady progress — that's fantastic!
We really appreciate your note about the pasta; we’ll be sure to pass this on to our team. We know how busy life can be, so we're delighted to hear that having ready-to-go meals has made things easier for you.
Keep up the great work, and if you’d ever like support do get in touch with us at info@dietchef.co.uk.
Best wishes,
Diet Chef
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.