Dick Lovett Group Anmeldelser 

Courteous, knowledgable and efficient sales service from Jake hits all the right buttons for us! And our past service experience - fronted by Alfie - has always impressed and maintained our loyalty to the company.

Where do we start ! so i buy a really nice series 1 from BMW at bristol .. everything was fine and really great .. great sales rep to be fair ..very good and presented himself very well.few things needed doing to the car prior to the hand over ( 29.08.25 ) i did mention about the slight grinding noise you hear when braking ! to be told its fine as it has the pro disks and calipers on the car and that is what you hear ! so took his word for it.. ..go to collect the car to find dent in the door and bumper totally wrong colour to the car ! but again said they will get it back in and sort it out..had my car while i was on holiday for 10days ..pick the car back up on 21.09.25. couple things were not done so again had to go back to be sorted.

That gets done ..again few days the car goes back as the washer botle dosent work at all ! front or rear ! so back it goes
( 10.10.25 ) under goes another health check ! only to find that the AC neededs doing from the 01.09.25 ! 2 days after i brought the car and also 2 bold tyres on the front of the car which are now at 2mm ! yet the full health check on the 28.7.25 shows the tyres were at 4.5mm nsf and 3.9mm osf with mileage recored at 44219. Now the sales manager told this is my fault for driving the car for 3 months ! even though i only had the car 6weeks and driven no more than 300 miles and taken into account they had the car for 10days ! so thats 5weeks of having the car ! but still told it's my fault ! so get a bill for 644.44 to do the work ! he did agree to take out the washer bottle and clean it and pay for that ! but refused to do the tyres or the AC service even though it needed it 3 days after buying the car !still refused for them to do the repairs..went and picked up the car..after many many emails and arguments with the sales manager he still refused to replace the tyres even though i proved a point in how can you drive a car less than 300 miles and have 2 bold tyres on the front ! which sere recored at 4.9mm ..anyway i took out the tyre and wheel warranty 395.00 ! to find sorry you cant claim even though you paid for that warrenty ..only if someone slashes your tyres ! paid 1099 for extra warranty! beware this covers nothing apart from your head unti inside the car basically and nothing else. also paid out 385.00 smart 40 ! not used that yet so cant tell you what that covers ! but i do know a friend took this out also and had a dent in the spoiler on the rear and told sorry its cosmetic so cant claim. the whole ordeal has been a nightmare with bmw as i have lost trust and faith in them and need others to be careful what you sign up for and take out ! my experience has been awful, sales manager is rude and unpleasant to deal with..

i stuck to my guns and eventually got the tyres replaced last week..only way i got them done was i asked for a SAR report ! which i had an email back saying basically if they replace the front tyres will i stop and drop the SAR report ! obviously something in that report im not ment to see..

Ok you might think i am being an awkward customer here ! but surly why should i have to pay out for 2 tyres and a AC sevice 3days after i brought the car ! which was reported in the health check days before.

I still have the grinding noise on the front disks which the technician picked up on in under 3mins of the health check saying the disks have a lip on them which is causing the grinding noise

Sales manager has said he would give a little bit of discount AS good will gesture when they get changed.

Took me from the 10.10.25 to the 11.12.25 to get the tyres replaced by bmw.
The whole thing was a shambles! just writing this review so others dont experience the same ordeal i went though and to check the car over and ask for the health report before having the car and go though that health check to see what is on it.

Me i got a car that is just over 13 weeks old and i need to pay for the disks to be replaced and also get the AC service done ! which i will after Christmas.

Sad as it seems i still love the car i brought ! it's just the amount of stress and hassle i had to go though to get the tyres replaced. Still believe if i didnt ask for the SAR report i would still be having this argument on how the sales manager blames me for all of this ! yet knowing i driven the car less than 300 miles and owing the car for 5 weeks.

Just be careful and give your car a good look over .. i didn't as i trusted bmw.

Before bmw group jump onto this and say sorry and to contact you to investigate.. i did .. you did nothing about it .. so dont give other customers hope when you dont do anything regarding any complaints.. just you dont like 1 * reviews or bad experiences. Yeh i got the washer bottle sorted and eventually the front tyres replaced but took a lot of stress and hassle and arguments via e-mails to get to that point ! which should never of happened. Still i gota sort out brakes and AC ..so they win i loose.
just be careful everyone.
STILL NO CONTACT
BMW ARE FULL OF S***E

Excellent service by very knowledgeable staff, be they reception, sales or maintenance, and all provided in a friendly, almost family, atmosphere. No snobishness, just a very welcoming environment selling a fabulous product. And the coffee is pretty good too. Best buying experience I have had.

Our BMW had a recall the team at D Lovett booked us in and the repair was carried out within the time frame. We were very pleased with the service we received from all the staff especially Lloyd . Just one niggle who ever they get to wash your car needs to pay more attention as they had missed some parts of the car

An excellent buying experience from start to finish. The whole team at Hungerford were friendly and made me feel like I was a valued customer. Andrew managed to come up will a different solution to the one I was thinking and helped me to get into a perfect car. Even when I had a few issues post purchase they where there to help solve the problem. All in all the best car buying experience I've had, will definitely be returning for my next purchase.

Great service from Charlotte, happy with the new car!

I recently purchased a stunning Skyfall Silver V12 Vantage S, and the entire experience was nothing short of exceptional. From start to finish, Thomas Matten went above and beyond to ensure everything was absolutely perfect. He took incredible care in getting the car exactly how I wanted it and had it beautifully prepared for collection.

Thomas walked me through every detail of the car with genuine enthusiasm and expertise, making sure I fully understood all its features. His professionalism, attention to detail, and passion for what he does made the whole process feel truly special. The customer service was honestly 10/10 — flawless in every way.

I couldn’t be more thrilled with the car, and I’m already looking forward to getting it out on the road. An amazing experience from an amazing team — I can not recommend Thomas highly enough!

It's not very often I write a review but Charlotte was very professional and helpful in all aspects of my purchase, also offering items that we had not originally considered with the car which we then purchased.

I had a brilliant experience with Lovett BMW Bristol.

I dealt with Charlotte, who was professional, punctual and had great communication. She made me feel very comfortable buying my new M3 Touring.

She even went the extra mile and rectified a couple small blemishes on the car without me even asking.

I wouldn’t hesitate to use Charlotte and the team at BMW Bristol again.

Thanks again!

Porsche Swindon - arranged, with a weeks notice, an extended test drive only to be told on the day, with 40 minutes notice, that the vehicle was not available as it was loaned to another customer and not returned due to delays in the workshop. When preparing to part with over £100k on a vehicle you’d hope a business could manage the basics - clearly not. This is not my first negative interaction with the dealership or the brand as a whole. There is a significant lack of awareness that customers have to manage their diaries and can’t just change plans at short notice.

Welcoming, great customer service and an overall brilliant experience

(Melksham) From the General Manager; through to Sales personal and Service manager, these are by far the most dishonest car dealership we’ve ever purchased a vehicle from.

Knowledgeable and helpful staff, good reception, choice of vehicles, swapping old for new made very easy.
This is our second Discovery from you and probably not the last.

We were welcomed from the start and the salesman, Mathew Clark, was pleasant, completely understanding of what we were looking for and very helpful. The bike was well presented and any outstanding work completed in good time for handover

My Z4 had been recalled for a starting motor, booked in for today, and when I arrived at BMW Bristol, I was advised the parts were on world wide back order! I had an hour drive in rush hour traffic and an hour home. A complete waste of my time! Did no one think to call or message me prior to this morning to advise the part had not arrived?? I expect more from BMW shame on you!

D Lovett in Swindon = rip off. Rushey Park - Found out they were charging my wife 250 percent more than an independent BMW garage that used exactly the same parts. Needed new break pads and brake discs. When challenged with garage they immediately offered a discount which we refused and went else where. Intend to report to ombudsman and regulatory bodies and challenge all my previous invoices. Completely dishonest.

Not a pleasant experience! Very disappointed and shan't be using this franchise ever again. Didn't phone me when we had an actual phone appointment arranged in advance and then claimed that something must be wrong with my phone. What was meant to be an exciting experience buying a new car in a cash deal turned out to be a complete let down. Salesman was borderline rude, it was like he didn't have time or didn't want to be there, the slightest thing appeared to be an issue for him, he had a permanent sulky expression, made no effort to smile or even appear pleasant and sighed and pulled a slight face every time that I said anything. The slightest thing seemed to be a major issue, he wasn't even vaguely friendly, continually interrupted and talked over the top of me, gave answers like 'why do you need to know that'. This was despite the appointment being at the time he wanted it, not the time that was convenient to me. Avoided all eye contact, called me by my first name without asking while I called him by his title. Kept leaving the desk during the transaction and grabbed the keys to the new vehicle every time. Did he imagine I was going to run off with the vehicle? At one point got up and left without saying why or what he was doing. At no point ever used the words 'please' or 'thank you' , not even once and not even when the cash transaction was authorised. I was (slightly) overcharged for the vehicle in that the price he wanted on the day was slightly more than the price received in writing from him. The price was also meant to include BMW mats which quote 'weren't available' really? The saving which he claimed would be achievable if accepting part finance rather than 100% cash has not been achieved after consulting with BMW Financial Services.
Salesman needs retraining or employed in job which doesn't involve dealing with the public or involves customer-facing.

On the positive side, the branch/showroom was very smart and clean, the Reception staff were polite and friendly and the overall manager of the branch made a point of introducing himself. Shall definitely be going elsewhere when the time comes to change my vehicle again.
1

Charlotte was very helpful and knowledgeable about the car.

Thank you for all of your help