Diareyes Anmeldelser 6

given an option, I wouldn't use them, as its through admiral I have no option.

I took a day out and waited waited in for the engineer, got a message at 3pm the day before to say that the engineer would attend between 0800-1300.

I then get a call at 10 o'clock on the day of attendance to say the engineer phoned in sick the previous day.

Well done guys, sterling service.

you can message me to say that I will be charged if I fail the appointment, but not to tell me that the engineer won't be coming.

very poor.

Thank you Lucy your a star, if only Tracker had just one person with your level of professionalism and respect for the customer, my problems with my tracker system would have been resolved in a timely manner and with much less stress and worry about the security of my car, you are a credit to your company!!!! No lies, no fobbing the client off but getting in there, sorting and resolving the issues!! Amazing to finally get customer service your company should be proud of you!

Had a black box installed to my car as soon as they fitted it ESP was faulty tried to contact them all I got was attitude then hung up the phone appauling don’t ever use this company.

This is my email to Diareyes on 16/11/2022 following a visit from their fitter for a black box on my daughter's car

To:
**********@diareyes.com

Wed, 16 Nov at 20:17

Dear Diareyes

I wanted to share my experience yesterday of a fitting of a black box into my daughter's car, reg ********

It was a rainy day, not ideal I appreciate, however having had many dashcams, trackers, immobilizers installed over many many years, also on rainy days, I have found fitters arrive with the appropriate van awning cover or gazebo to keep themselves dry and to also not damage the inside of the car door trim which will of course be open during fitting.

This doesn't apply to your fitter.

After asking twice to put the car in the garage, and me answering twice, the garage is full of junk, like most people's garages, your fitter decided to get a plastic sheet out to put across the car roof and hang over the door to protect the inside trim of the door, this was only done as I reminded him, he will not be working on the car unless its protected. The sheet looked as good as tracing paper

We have a shared driveway, of which your fitter parked about 25% across my neighbor's drive, I asked him to please move his van next to the car he was working on, plenty of space, which he stated they will have enough room, and carried on, his way of clearly saying no he wasn't going to move.

He was also part in the way for my wife to reverse out of our driveway, of which she needed to during your fitters visit to collect one of our daughters from college. When we asked him to please reverse back, it was clearly not good timing he asked to use our toilet, which of course he could, me thinking a quick wee. What I didn't really plan on was him sitting on the loo for a good 10 minutes having a POO! yes, a poo, whilst my wife was sitting in her car engine running waiting for him to come out, now late to collect our daughter.

Now, whilst I appreciate, we all need to do our ablutions, what I do not appreciate is your fitter having a poo in my toilet, which on my next visit to, was clearly not all flushed away from the brown water and floating poo bits still visible, I will also let you imagine the smell.

Now, after about an hour and half, your fitter announced he was done, and that he couldn't fit the steering wheel cowl back on properly and thought it acceptable to leave a 5mm gap around it. He tried his best to convince me it was already falling off and someone had obviously had it off before. I mentioned the fact we know the history of the car from new, been in the family which we have passed to my daughter as our other car has, and I can assure him the steering wheel cowl has never been taken off, this was unacceptable to leave this car damaged.

He did in fact have another go to fix it, which visually it looks like he has, despite the inner trim of the door now absolutely soaked. For some reason he also wound down a rear window for which the door trim on a back door was soaked, he did dry off what could be.

Eventually the black box was fitted. I use the term "fitted" loosely as I have no faith in the workmanship.

So, the visit from your fitter left us with a lovely rain-stained door trim which will now need an aqua-vac to clean the door cloth and driver's seat. I had a lovely poo-stained toilet with poo floating bits and a smell to make one wonder what he had to eat the night before, kebab is my best guess! A neighbor that couldn't access their drive fully, despite space for him to park his van. A daughter we were late in collecting because your fitter was enjoying the underfloor heating in my downstairs toilet whilst he was having a poo, and the strong chances of the wiring or steering wheel cowl causing me issues later on from poor workmanship. It was a day to remember and one I have not had so much excitement from when a vehicle installation fitter has visited me, you must be very proud of the rigorous training your fitters are put through.

Dont EVER use this company.... they made an appalling install so much so they wrote off the warranty from the dealer and took no blame whatsoever to the install... loose wires, loose connections.. absolutely no care whatsoever to the customer.. 3.5 hours after 2 visits to install... my gut is wrenching at this... so so angry.. over 1.5K out of pocket..

This is an appalling company who outsource jobs to unrealiable trades. Had an install booked for today between 12-3pm gets to 3.30pm and no sign. So have to call then and wait for hours on hold or for a call back that never comes. Then to be told the oldest lie in the book, the fitters van broke down. What they mean is the fitter couldn’t be bothered because the England game was on and he wanted to get home. This was for a vehicle tracker on a £70K car requested by insurance so weeks of planning has gone into getting the collection and install lined up because the vehicle is not insurable without it. Very apologetic and offered me an appointment in 8 days to make up for it, totally laughable company who can’t do their job. Do not buy a Tracker vehicle GPS unless you can guarantee it won’t be installed by these guys. Pitiful.