We had a problem with our conservatory roof when it dropped about 2 Inches. The company that I stalled it went bust just days after I reported the fault. I contacted DGCOS and at their request I... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
We had a problem with our conservatory roof when it dropped about 2 Inches. The company that I stalled it went bust just days after I reported the fault. I contacted DGCOS and at their request I... Se mere
Virksomheden har svaret
DGCOS came and changed our condensation windows! P&P window company who installed the windows went bankrupt. We found DGCOS complaints department very supportive, even though the whole process was st... Se mere
Virksomheden har svaret
Great visit from the representative who took the trouble to explain everything showing me the quality I would eventually get. Fair price. Barry came and measured up when he did his survey and was a... Se mere
Virksomheden har svaret
Excellent process from start to finish all backed by a cast iron guarantee. Estimator listened to my requirements and made suggestions to improve them. Installers were polite, friendly and carried... Se mere
Virksomheden har svaret
The Double Glazing & Conservatory Ombudsman Scheme is a consumer protection organisation designed to bring peace of mind to homeowners.
Solutions House, Chorley Business & Technology Centre, Euxton Lane, Chorley, PR7 6TE, Storbritannien
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Around 15 years ago I had a conservatory built by TWS, a Garforth based company. I had no problems with it, but due to the polycarbonate roof it was very hot in Summmer and very cold in Winter.
In late 2019 I made the unwise decision to have the roof replaced with a solid one. I signed a contract with TWS to install the new roof, but what I didn't realise at the time was that it was installed by a different company called NuRooms.
Around a year after installation, damp patches started appearing. Several visits by TWS provided temporary repairs before the damp patches re-appeared.
In early 2023 the damp patches became leaks and after repeated failed attempts to contact TWS, I discovered that both they, and NuRooms had ceased trading.
Fortunately the new roof came with a 10 year guarantee from DGCOS. There was a bit of "to and froing" with phone calls and forwarding of documents, but eventually a surveyor from Hipco (appointed by DGCOS) came out in mid November 2023 to see the problem.
A further delay whilst he submitted his report and materials were ordered, but eventually in late January 2024, Hipco removed the old leaky roof and installed a new one, completely free of charge. The work was carried out in two days (plus erection and removal of scaffolding) the new roof also has a double layer of roofing felt. I'm happy to report the new roof is leak-free and the damp has dried out.
I would advise anyone getting a new conservatory, or replacing an existing roof to ensure it has a DGCOS guarantee.

Besvarelse fra DGCOS
Friendly, very competitive prices, no pushy sales, Rimmers Windows is honest, good advice and a good company. Fitters very polite, clean and professional

Besvarelse fra DGCOS
Great visit from the representative who took the trouble to explain everything showing me the quality I would eventually get.
Fair price.
Barry came and measured up when he did his survey and was also careful to explain what I could expect.
Tom the fitter was thorough and cleaned up after the installation and would not leave unil I was happy with the install. I would Highly recommend this company

Besvarelse fra DGCOS
First class experience they came exactly on time and Darren the fitter was first class thank you Wardley

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Wizard windows were helpful in deciding on the moulding and offer plenty of choice, the installers were great, efficient, tidy, reliable and very pleasant. Thank you Paul and Connor.

Besvarelse fra DGCOS
After the frustration of finding a fault on my front door and the company that fitted it had gone bust.It was great that DGCOS took over quickly and efficiently sent a surveyor round to confirm the fault and a new door was promptly fitted Hassle free by a great company to a high standard

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Great work done. New front door fitted. All professional from initial visit to completion work completed to high standard. Would be happy to recommend...

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Wonderful company
Done a superb job new door and windows
Really improved the warmth in the house as it was very cold downstairs
Work men came on time
Really recommend this company the front of my house looks superb now
Many thanks to Oliver and his team

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Besvarelse fra DGCOS
After a nightmare in trying to find a reputable company to replace my conservatory roof it was excellent to find one who was member of DGCOS who in turn provided a guarantee and quality control of the work carried out. I will have no hesitation in using the same provider and DGCOS again.

Besvarelse fra DGCOS
Very helpful and informative the door fitter did a good job and was very polite and friendly and cleaned all the rubbish when he finished very impressed and would recommend them for future work

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The Sales Team were friendly and knowledgeable and the was quickly followed up by a member of the team to do the measuring up.
The team of fitters worked well together and cleaned up after them. Unfortunately there was a problem with the door provided in that the lettter box was low and we had asked for one in the middle. The sales team swiftly arranged for a new panel to replace the one fitted and the door is completely to our satisfaction. It would have been 5 stars but for the mix up with letter box.

Besvarelse fra DGCOS
So pleased with every aspect,carnt fault this company.
They are friendly, helpful with no pressure.
The windows and doors we have had fitted are great, so pleased with them.
All the staff , from the office to the fitters are great. well done Firmfix .

Besvarelse fra DGCOS
I had a dispute with a (ex) member of dgcos who would not honour my 10 year warranty with a repair. Dgcos willingly took up the issue on my behalf and within a few days took the matter to a most satisfactory conclusion.

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Besvarelse fra DGCOS
I had a service last year was great, this years service was a little different, sales man sold me a product I should of had and he was a little let’s say untidy however having had used T&K before I wasn’t put off, I may have been if I hadn’t used them previously. My experience this time with the rest of my experience was great surveyor explained why I couldn’t have my choice upstairs but we agreed a good compromise, fitters we’re on time and very respectful of mine & my dogs space, very polite & a team T&K should be proud of very efficient.
An overall great experience again

Besvarelse fra DGCOS
Great communication and follow up. Peace of mind.

Besvarelse fra DGCOS
Really recommend KLG Rutland for Windows,Doors and Conservatories,No pushy salesperson,surveyor ask questions to make sure it what you pick is right items you pick,kept updated with phones call for when the items be fitted one person to fit the item you ordered always on time to start work no hanging around waiting.Thanks KLG Rutland.

Besvarelse fra DGCOS
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