The sales assistant was so welcoming and very knowledgeable. He gave us space when we needed to discuss things and he made the experience a fabulous one. Nothing was too much trouble for him. He mad... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Barney was amazing! Helped us find the perfect sofa and despite us not being able to purchase for a couple of weeks we came back and waited for him specifically to be available as he was so kind and k... Se mere
Virksomheden har svaret
Barney was absolutely amazing couldn’t be happier with the customer service and how smooth the process was of ordering our sofa. Thank you so much for all the help. Would definitely recommend the com... Se mere
Virksomheden har svaret
The staff are very helpful and pleasant. Nothing is too much. Polite well mannered, informative and anything they weren't too sure about, they asked for help for reassurance, which is brilliant in my... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
Stirling Road, Unit 1A, YO30 4XZ, York, Storbritannien
- 0333 999 9849
4,9
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really friendly staff
Really friendly staff, not pushy. Easy to find what we needed with the staff having the answers to all our questions. Would recommend
25. maj 2026
Besvarelse fra DFS Furniture - York
Hello Nicola,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Andy was extremely helpful and helped…
Andy was extremely helpful and helped us purchase our sofa without being pushy. He answered all our questions and is a genuinely nice person.
25. maj 2026
Besvarelse fra DFS Furniture - York
Hello Mrs Lonsbrough,
Thanks for your lovely feedback, we’re glad to hear Andy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Customer service was high standard and…
Customer service was high standard and they were so helpful
24. maj 2026
Uopfordret anmeldelse
Besvarelse fra DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Besvarelse fra DFS Furniture - York
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Andrew in York Clifton Moor branch was…
Andrew in York Clifton Moor branch was fantastic.
Very friendly, helpful and really knew his stuff.
Made it a pleasurable experience due to his superb customer service.
Thanks Andrew
23. maj 2026
Besvarelse fra DFS Furniture - York
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - York
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The customer service was excellent…
The customer service was excellent attentive and friendly. Provided lots of information and advice and after care on product Cheery interaction throughout
22. maj 2026
Besvarelse fra DFS Furniture - York
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
All is beautiful!
22. maj 2026
Besvarelse fra DFS Furniture - York
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Spent over £525 on replacement covers…
Spent over £525 on replacement covers for my leather sofa on October and i still haven't received them. A circle of tickets and waiting 72 hours when still no one responds. Terrible customer service. I am told each time its a priority but on the receiving end it doesnt feel like that.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra DFS Furniture - York
Good morning Jonathan,
Hope you're well and thank you for taking the time to share your review. We are very sorry to hear you are experiencing issues with the furniture, I assure you this is not the level of service we would expect for our customers.
After looking into the order I can see you were advised yesterday by the store that the relevant manager would be back in the business today to check back in with you. We sincerely apologise again for the delay and we will aim to bring this to a mutual resolution for you as soon as we can.
Kind regards,
Lia
DFS Customer Support
Besvarelse fra DFS Furniture - York
Hello Simona,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
I had a really positive experience…
I had a really positive experience purchasing my chair from DFS. From the moment I walked into the store, I was greeted warmly and made to feel completely comfortable, with no pressure to buy at all.
After taking some time to look around, I approached the gentleman who had first welcomed me for some advice. He was incredibly friendly, knowledgeable, and genuinely listened to what I was looking for. He took the time to answer my questions and helped me find the perfect chair without ever making me feel rushed.
18. maj 2026
Besvarelse fra DFS Furniture - York
Good morning,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Excellent customer service.
16. maj 2026
Besvarelse fra DFS Furniture - York
Good morning Rebecca,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Eddie was excellent help this morning
Eddie was excellent help this morning. Helped me really quickly and was able to answer all of my questions.
18. maj 2026
Besvarelse fra DFS Furniture - York
Good afternoon Kevin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Lovely staff members
Lovely staff members, described everything perfectly
Quality customer service
17. maj 2026
Besvarelse fra DFS Furniture - York
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Besvarelse fra DFS Furniture - York
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Lovely polite young man helped us…
Lovely polite young man helped us choose or sofa bed, he wasn't pushy in any way, we knew what we wanted but we needed directing to right way to make our decision.
16. maj 2026
Besvarelse fra DFS Furniture - York
Good morning Kim,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very friendly and helpful staff
Very friendly and helpful staff, especially Stephanie. Gave us plenty of information, time and space to make our decision to buy a sofa and we are delighted with our choice.
15. maj 2026
Besvarelse fra DFS Furniture - York
Good morning Susan,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Besvarelse fra DFS Furniture - York
Good morning Christine,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Our rep was very helpful
Our rep was very helpful, couldn't have been more accommodating.
14. maj 2026
Besvarelse fra DFS Furniture - York
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Besvarelse fra DFS Furniture - York
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
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