We had a really great experience at DFS and wanted to give a special mention to Joe, who helped us purchase our new sofa. Joe was friendly, knowledgeable and genuinely helpful from start to fin... Se mere
Virksomheden har svaret
Lokation
Skift lokationCharles Watts Way, Hedge End Retail Park, SO30 4RT Southampton, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Our experience was great! We were served by Josh. He was professional in every way,but also extremely personable and friendly. He explained everything thoroughly to us,and we are really looking fo... Se mere
Virksomheden har svaret
The lady that help us today was very helpful and understanding being im disabled and she was very caring. She went through all the information with us before we brought anything to make sure it was ri... Se mere
Virksomheden har svaret
We attended today to look at a new recliner sofa, we were accompanied by Kerry who was extremely helpful, no pressure to sell and answered every question we had. We had to pop home to confirm measurem... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, Storbritannien
- 0333 999 9788
4,9
Fremragende
8 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Kerry our sales lady was extremely…
Kerry our sales lady was extremely friendly, polite, knowledgeable and understanding of our requirements, she took the time to make sure we chose the right furniture in the right materials taking into account our dog.
26. juli 2026
Besvarelse fra DFS Furniture - Southampton
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Kerry.
Kind Regards,
Jordan
DFS Customer Support
Exceptional service
Exceptional service, Small order, but given great care, your salesman Josh was very efficient.
27. juli 2026
Besvarelse fra DFS Furniture - Southampton
Hello Joseph,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service , although the items we bought we had already fallen in love with .
23. juli 2026
Besvarelse fra DFS Furniture - Southampton
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Besvarelse fra DFS Furniture - Southampton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The young lady that severed me very…
The young lady that severed me very very good if I go back again I like her to sever me thanks paul
26. juli 2026
Besvarelse fra DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Besvarelse fra DFS Furniture - Southampton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Customer service was really great and…
Customer service was really great and really helpful
25. juli 2026
Besvarelse fra DFS Furniture - Southampton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
On first entering the store you were…
On first entering the store you were allowed to have a browse without being jumped on immediately.
Josh asked us if we were okay and if we would like a drink. He is a natural not pushy salesman, he understood what we wanted and made the experience overall great wanting us to look at our next purchase through DFS for other furniture we need.
If all salesman were like Josh we are sure some people wouldn't dread walking through the door.
He made us feel welcome and and talked in detail about the sofa and materials and workmanship involved. He did not rush us at any point throughout the process.
We actually couldn't priase him enough, we left the store happy and smiley 😊
25. juli 2026
Besvarelse fra DFS Furniture - Southampton
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Josh met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Adam the salesman .
Adam the salesman listened to our needs and showed us what would suit us best in his honest opinion.
he went trough all the details regarding the after care
for our purchases.
25. juli 2026
Besvarelse fra DFS Furniture - Southampton
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Adam.
Kind Regards,
Jordan
DFS Customer Support
All the Best
18. juli 2026
Besvarelse fra DFS Furniture - Southampton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Brilliant experience
We were helped by a lovely lady who was very polite, very well spoken and very friendly. She answered any questions we had and discussed many different options with us, ensuring we made the right choice for us. We definitely left the store with a smile on our faces, happy with our purchase and confident it was the right one. Unfortunately I forgot to ask her name, but she was a gem.
25. juli 2026
Besvarelse fra DFS Furniture - Southampton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Besvarelse fra DFS Furniture - Southampton
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Adam was a joy to deal with
Adam was a joy to deal with from the moment we walked into store. Personable, informative and the perfect balance between salesman / help. We specifically came back to DFS to purchase our sofa because of the service received. A template lesson in customer service for others to learn from.
25. juli 2026
Besvarelse fra DFS Furniture - Southampton
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Adam.
Kind Regards,
Jordan
DFS Customer Support
Besvarelse fra DFS Furniture - Southampton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - Southampton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great, unpressurised Customer Service
The patience and understanding of Sumehra at your Hedge End branch was exemplary. She was professional and extremely knowledgeable of all the products and offered excellent advice. A real asset to your company
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Lack of information and communication!
We were not told about a delivery charge of over £100 despite spending nearly £3,000 on products.
Delivery notification told us 30 minutes away, arrived 2 hours later, apparently lorry broke down, but no communication from the operator despite an email sent by myself.
Paid £70 for 'sliders' on the settees but they never fitted them, just left in a bag and passed to my partner. How do we lift heavy settees to place them on.
Would be interested if I get a call/response personally or just through this platform.
21. juli 2026
Besvarelse fra DFS Furniture - Southampton
Good Afternoon Jon,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
I can only apologise on behalf of DFS for the issues surrounding your delivery, I can appreciate this situation must have been incredibly frustrating.
I have tried to contact you today to discuss this further however I am really sorry we missed you. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
We visited your Hedge End
We visited your Hedge End, Southampton store looking for a corner sofa unit. We were assisted in our search and completion of the purchase by Faiza, who was very thorough, efficient and charming.
18. juli 2026
Besvarelse fra DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Seamless Experience
We received honest helpful advice. We were steered seamlessly to arrive at an informed decision, after changing our minds numerous times.
20. juli 2026
Besvarelse fra DFS Furniture - Southampton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
My Parents-in-Law were very pleased…
My Parents-in-Law were very pleased with their experience.
Everything was explained fully but they did feel that the aftercare/insurance was “just added” although they are satisfied that they have it.
21. juli 2026
Besvarelse fra DFS Furniture - Southampton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
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