We were looking to browse. The staff welcomed us on arrival, but weren't pushy. We felt relaxed enough to take our time to choose the right sofa. When we asked a question or had a concern the staff w... Se mere
Virksomheden har svaret
Lokation
Skift lokationForum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR Rugby, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great experience at the weekend. Maddie was helpful but didn’t pressure us or follow us around which we’ve experienced in other stores. Made the order process simple and straight forward
Virksomheden har svaret
Just been to DFS Rugby and had the best customer service, staff were so polite and welcoming, letting me look around at my own pace but ready to answer any questions. When choosing my sofa, they tal... Se mere
Virksomheden har svaret
Bob, in your Rugby store was very helpful and covered all the aspects of our making the right decision for our purchase with yourselves!
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
Forum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR, Rugby, Storbritannien
- 0333 999 9524
4,9
Fremragende
2 t anmeldelser
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Besvarelse fra DFS Furniture - Rugby
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Helpful staff.
11. maj 2026
Besvarelse fra DFS Furniture - Rugby
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - Rugby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The layout of the shop is very spacious…
The layout of the shop is very spacious and nice. The staff were very helpful and polite. It was quite easy to do our purchase.
9. maj 2026
Besvarelse fra DFS Furniture - Rugby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Fast & efficient service by Bob.
7. maj 2026
Besvarelse fra DFS Furniture - Rugby
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent products superb staff
Megan was excellent! She was very patient and explained step by step what features a media sofa has to offer.
We were looking for an ordinary sofa but wanted active lumbar and neck support. I must admit after her demonstration of the media sofa I was hooked. My wife liked the comfort I liked the bells and whistles.
I have 7.2 Dolby Atmos at home but the sofa she sold us will truly make it feel like being in the cinema, with vibration setting available.
I just hope the sofa lives up to all it promises, we took out the extended warranty as there is so much tech and Megan explained all the features of the policy, it was a no brainer.
The prompt response from finance department to process our interest free application was painless and the prompt delivery was the clincher for us.
4. maj 2026
Besvarelse fra DFS Furniture - Rugby
Good morning Mr Suther,
We're really grateful you shared this amazing 5* review. We are glad to hear that Megan helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Your sells assistand, Pearl From Elliots Field Shop
Your sells assistand, Pearl, She was so friendly and great to help from the moment I walked in the shop. and she made my purchase very relaxed and easy to shop.
4. maj 2026
Besvarelse fra DFS Furniture - Rugby
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Maddie at rugby made the experience so…
Maddie at rugby made the experience so easy and simple. She was amazing!
4. maj 2026
Besvarelse fra DFS Furniture - Rugby
Good afternoon,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Had amazing customer care
Had amazing customer care, walked in and approached immediately by a lovely lady, who was very keen to help us with everything that we needed, went through anything and everything we needed to know about the sofa we chose, was funny and instantly had a client relationship and was talking about jobs and pets ect was over all a very positive experience for us! Couldn’t recommend enough!
3. maj 2026
Besvarelse fra DFS Furniture - Rugby
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - Rugby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
The whole process was really easy
The whole process was really easy, with staff (Ali and Ellie) being extremely helpful but not bothersome. We were left to walk round the store with the staff being on hand to answer any questions if required.
2. maj 2026
Besvarelse fra DFS Furniture - Rugby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Five star service
The service was excellent and the staff had a professional attitude. They provided a good explanation and were very cooperative and welcoming.
2. maj 2026
Besvarelse fra DFS Furniture - Rugby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great team member
We were helped by a knowledgable, informed sales person with spot on amount of sales technique- Jorja
And as such we left feeling happy and excited about our new purchase. Just what you want.
28. april 2026
Besvarelse fra DFS Furniture - Rugby
Good morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Fabulous experience I had at DFS rugby
Fabulous experience I had at DFS rugby. The sales teams are amazing!
20. april 2026
Besvarelse fra DFS Furniture - Rugby
Good morning,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Outstanding service….
My husband and I recently purchased a sofa from this company. We could not have been happier with the service we received - everything was handled smoothly, professionally and with genuine care, from start to finish. Special thanks to Ellie (Elspeth), who truly went above and beyond to make sure everything was perfect. She was extremely friendly, attentive and incredibly helpful throughout the process. It’s rare to come across such dedicated customer service, and Ellie is an absolute credit to the company. Would highly recommend…
27. april 2026
Besvarelse fra DFS Furniture - Rugby
Good afternoon Elle,
We are really grateful for your kind words and for sharing your experience in our store with Ellie. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Besvarelse fra DFS Furniture - Rugby
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Customer service was very friendly and…
Customer service was very friendly and helpful.
26. april 2026
Besvarelse fra DFS Furniture - Rugby
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
I visited the store to look at a specific sofa and Maddie was very helpful and explained about the different options for cushion fillings and sofa legs. She made the experience very enjoyable.
23. april 2026
Besvarelse fra DFS Furniture - Rugby
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Besvarelse fra DFS Furniture - Rugby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Dfs rugby
Bob was great, showed us our options, didn’t feel pressured, very polite, great experience.
19. april 2026
Besvarelse fra DFS Furniture - Rugby
Good afternoon Jake,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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