We were looking to browse. The staff welcomed us on arrival, but weren't pushy. We felt relaxed enough to take our time to choose the right sofa. When we asked a question or had a concern the staff w... Se mere
Virksomheden har svaret
Lokation
Skift lokationForum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR Rugby, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great experience at the weekend. Maddie was helpful but didn’t pressure us or follow us around which we’ve experienced in other stores. Made the order process simple and straight forward
Virksomheden har svaret
Bob, in your Rugby store was very helpful and covered all the aspects of our making the right decision for our purchase with yourselves!
Just been to DFS Rugby and had the best customer service, staff were so polite and welcoming, letting me look around at my own pace but ready to answer any questions. When choosing my sofa, they tal... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
Forum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR, Rugby, Storbritannien
- 0333 999 9524
4,9
Fremragende
2 t anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service
Excellent service. Sound Informative advice and guidance at every point to enable us to make the right decision. Highly recommend.
28. juni 2026
Besvarelse fra DFS Furniture - Rugby
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Maddie was really helpful she made…
Maddie was really helpful she made buying really easy
28. juni 2026
Besvarelse fra DFS Furniture - Rugby
Hello Jamie-Lee,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Georgia was really great help today…
Georgia was really great help today brilliant customer service
27. juni 2026
Besvarelse fra DFS Furniture - Rugby
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Bob was great!
Bob greated us and was very helpful, showing us several sofas in the style we’d like, as well as a few others! He went through the process and answer all our questions and did us a really good deal.
26. juni 2026
Besvarelse fra DFS Furniture - Rugby
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Bob met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
You Can't Go Wrong With DFS...
This is the 2nd sofa I have purchased from DFS. The website is so easy to use and gives precise measurements so there's no need for errors when selecting the right one.
26. juni 2026
Besvarelse fra DFS Furniture - Rugby
Good Morning,
Thank you so much for sharing your 5* review with us, your feedback is much appreciated. We are so happy to hear that you found our website easy to navigate when placing your order.
Kind Regards,
Jordan
DFS Customer Support
The lady who helped us today was polite…
The lady who helped us today was polite not pushing. Gave us some information when we arrived in the shop left us to go and wonder around the shop which was nice not to be followed around the store . She was helpful curious friendly made us a coffee.the transaction for buying was very quickly done very happy with the service received.
20. juni 2026
Besvarelse fra DFS Furniture - Rugby
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Maddie was great
Maddie was great, let us get on with looking for our sofa, then when asked was there answering all our questions.
Very informative and helpful & staying on after her shift had finished to complete our purchase.
Lovely lady & super helpful 🥰
13. juni 2026
Besvarelse fra DFS Furniture - Rugby
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Besvarelse fra DFS Furniture - Rugby
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Besvarelse fra DFS Furniture - Rugby
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - Rugby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very knowledgeable staff
Very knowledgeable staff , no hard sell . Pleasurable buying experience
11. juni 2026
Besvarelse fra DFS Furniture - Rugby
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
We had a great experience with Debbie
We had a great experience with Debbie - she was very polite and professional, talked us through every step and made our ordering experience painless.
10. juni 2026
Besvarelse fra DFS Furniture - Rugby
Hello,
Thanks for your lovely feedback, we’re glad to hear Debbie met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
We delt with Maddie I would rate her…
We delt with Maddie I would rate her 10/10.
Not pushy with us and answered all our concerns.(which there was a few).
We felt comfortable with her
She is a good asset for DFS
8. juni 2026
Besvarelse fra DFS Furniture - Rugby
Hello Andrew,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Maddie.
Kind regards,
Lia
DFS Customer Support
Bob at the Rugby branch was brilliant
Bob at the Rugby branch was brilliant. He listened to what kind of sofa we wanted and made good recommendations. We finally decided on the corner sofa and he explained the finances and extra cover costs without forcing us to take it out.
7. juni 2026
Besvarelse fra DFS Furniture - Rugby
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - Rugby
Hello James,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Debbie was extremely helpful without…
Debbie was extremely helpful without giving us the hard sell. She answered our questions and if she needed to clarify something, checked with another member of staff. She did not rush us, found a tape measure for us to measure the sofa we were interested in and was patient as we dithered between two styles of sofa. Debbie was clear as she took us through the purchase procedure and made sure we were happy about the delivery date.
26. maj 2026
Besvarelse fra DFS Furniture - Rugby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Besvarelse fra DFS Furniture - Rugby
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Besvarelse fra DFS Furniture - Rugby
Hello Erica,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
DFS Rugby Customer Experience
Ellie was very helpful. Her product knowledge and understanding of our requirements led to an easy purchase decision.
29. maj 2026
Besvarelse fra DFS Furniture - Rugby
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ellie.
Kind Regards,
Jordan
DFS Customer Support
I visited rugby branch and was looking…
I visited rugby branch and was looking around. As I like to do. Bob came over and just said if I needed any help to call him. I continued to look around and when I found the sofa I wanted I called him over as it was a bit too long for my room. He immediately said it came in a slightly smaller size and that was it. I ordered the corner sofa and Bob was amazing. Really happy with the service and professionalism. Haven’t received the sofa yet but hope I can continue my positivity once that happens. Brilliant. Very happy.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra DFS Furniture - Rugby
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
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