From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My experience with DFS Furniture with Steve Pascoe sales ,whom talked very professioal and made my partner and i relaxed with a coffee each.so much infact we agreed and purchased a 3 seet sofa. Th... Se mere
Virksomheden har svaret
Dan was great showing us all the appropriate chairs he thought might be good for my brother. No question too small. We decided on lazyboy in the end good quality and lovely choice of fabrics. My brot... Se mere
Virksomheden har svaret
A sales lady called FRANCIS who made the whole experience so easy and fun. This lady responded well to various joking around by my elderly husband who said she could be his next wife as she was so n... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
Broadstone Way, Unit 1, BH15 3TE, Poole, Storbritannien
- 0333 999 9784
4,9
Fremragende
5 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very pleasant and helpful staff
Very pleasant and helpful staff, special mention to Dan & Dave, never made to feel pressured into buying.
Have been using DFS for over 30 years.
5. maj 2026
Besvarelse fra DFS Furniture - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very apprachable professional staff
Very apprachable professional staff
Thry didnt hasel us which we liked but was on hand if we needed anything
4. maj 2026
Besvarelse fra DFS Furniture - Poole
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Five star service at DFS
Today we visited dfs and was welcomed and greeted by the team. We were undecided but the wealth of experience from Julian made our whole experience a great one. We chose a sofa and looking forward to delivery. The only small downside was the entrance was not fantastic for wheelchair , but the staff assisted with door which made things easier. Great team.
2. maj 2026
Besvarelse fra DFS Furniture - Poole
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Leila our sales rep
Leila our sales rep, very knowledgeable and welcoming. Coffee supplied and nothing on much trouble.
4. maj 2026
Besvarelse fra DFS Furniture - Poole
Good morning Aaron,
Thanks for your lovely feedback, we’re glad to hear Leila met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Hannah served us very well she asked…
Hannah served us very well she asked lots of questions to find out exactly what we were looking for and showed us the different models.
Hannah was friendly and knowledgeable about the products. Hannah also explained things, which made the choice easier. Our all round experience was very pleasant.
4. maj 2026
Besvarelse fra DFS Furniture - Poole
Good morning,
We are really grateful for your kind words and for sharing your experience in our store with Hannah. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Amazing customer service offered me tea…
Amazing customer service offered me tea and coffee made me feel very comfortable showed me all designs and alterations. Very nice gentlemen.x
27. april 2026
Besvarelse fra DFS Furniture - Poole
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Besvarelse fra DFS Furniture - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Besvarelse fra DFS Furniture - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Besvarelse fra DFS Furniture - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Good service
2. maj 2026
Besvarelse fra DFS Furniture - Poole
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Besvarelse fra DFS Furniture - Poole
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Besvarelse fra DFS Furniture - Poole
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Excellent service by Steve
I was very looked at by Steve in your Poole branch . He was so kind and patient as I was having trouble deciding. No pressure was put on me to buy but cameback the next day and purchased what we had discussed.
30. april 2026
Besvarelse fra DFS Furniture - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Besvarelse fra DFS Furniture - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
sales assistant (3MQ Frances) asked if…
sales assistant (3MQ Frances) asked if we needed help, but gave us time and space while we were trying to decide between two different sofa's. when we were ready, she gave clear helpful advice, on the two items, explained about different fabrics available. Once we made our choice she explained everything clearly answered all our questions.she recommended the cleaning kit,sofacare insurance,and eayglides, but at no point, did we feel under any pressure to puchase any of these items. we were offered drinks during the puchasing process, it was a delight to deal with her, everything gets a 10/10 from us.
30. april 2026
Besvarelse fra DFS Furniture - Poole
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Frances met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Brilliant sales person
Brilliant sales person, extremely informative, helpful and personable.
We came in to look only and ending up buying!
28. april 2026
Besvarelse fra DFS Furniture - Poole
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Amazing experience, super friendly staff member, highly informative
We went to DFS again as we are always impressed with the settees. We were walking around trying different settees out and we were picked up by Francis who was super helpful, friendly and helped us pick a lazy boy settee set which would tick all the boxes we needed. Francis made our DFS experience elevated with superb customer service, highly recommend her and the Poole branch.
28. april 2026
Besvarelse fra DFS Furniture - Poole
Good morning Adrian,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Frances who helped us decide and buy a…
Frances who helped us decide and buy a great sofa was amazing. She was kind and attentive at the right times. She gave us time to think things through and wasn’t pushy whatsoever. Excellent customer service and a great store experience
26. april 2026
Besvarelse fra DFS Furniture - Poole
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Besvarelse fra DFS Furniture - Poole
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Sebastian was an amazing help and…
Sebastian was an amazing help and talked us through every single step of the process.
25. april 2026
Besvarelse fra DFS Furniture - Poole
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
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