This was our 3rd time viewing the sofa so we were well set on this being the choice for us. The 3rd time we were assisted by a gentleman called Reece, and he was very informative and talked us throug... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had a nice experience in DFS riverside, after lots of looking we settled on a sofa and our experience was very relaxed. Reece Wilson served us and was extremely professional. He answered all of our qu... Se mere
Virksomheden har svaret
I recently ordered a sofa from DFS and had an absolutely fantastic experience. From the moment I walked in, the service was top-tier. I want to give a special shout-out to the manager who assisted me... Se mere
Virksomheden har svaret
staff were super helpful at the northampton showroom, really new the products and took the time to talk us through the options, explained the expected wear and tear of different styles, and were not p... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
18-20 Towcester Road, NN1 1EE, Northampton, Storbritannien
- 0333 999 9744
4,9
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I’ve just had my new sofa/s delivered…
I’ve just had my new sofa/s delivered and DFS service is certainly going downhill. Missing 5x cushions that delivery driver said that DFS told him we were aware. No communication received and we had waited 13 weeks for this order and it was delayed twice. How long does it take to make 5 cushions. There are small fabric imperfections plus one of the recliner fabric is too slouch on one footrest and does not match the other foot rest. I’m no upholsterer and it is easy to work out that it is sloppy workmanship. This sofa plus expensive cushions is over 4k. Btw I received notification that everything was delivered and the payment emails are all set up too. Still waiting for my call from customer services as they clearly don’t recognise a complaint or give it any priority
Replying to response from DFS today…. I am very interested to hear you say the cushions are out for delivery, as we have not received anything and your customer support team didn’t seem to know where they are in the process and are still investigating.
I have now had three different responses from three different people. Please join up your customer experience
14. april 2026
Besvarelse fra DFS Furniture - Northampton
Good morning Bernie,
Thank you so much for taking the time to leave your review with us today, your feedback is greatly appreciated. We're very sorry about the delivery experience you have had with DFS and for any lack of communication in relation to this.
To confirm if more than 50% of the order value has been delivered successfully then the finance payments will always start but I can see the remaining items are out for delivery today.
If there are any issues with your furniture, all furniture will come with certainly warranties so we would appreciate the opportunity to put this right for you. Our customer service team will be able to assist you further with this on: 0333 9999 777.
Kind regards,
Lia
DFS Customer Support
Polite,helpful and straight to the…
Polite,helpful and straight to the points. Felt at ease through the whole sale process.
13. april 2026
Besvarelse fra DFS Furniture - Northampton
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
New sofas…
Professional staff at all times l visited
Very informative but not too intrusive.
Anthony was very helpful as was Reece….
Definitely recommend…
13. april 2026
Besvarelse fra DFS Furniture - Northampton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Fantastic!
Fantastic salesperson who was helpful, friendly and really informative. Really excited to receive my items! I cannot thank DFS Northampton enough.
12. april 2026
Besvarelse fra DFS Furniture - Northampton
Good afternoon,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great customer service by Reece
Great customer service by Reece . Very knowledgeable and personable
12. april 2026
Besvarelse fra DFS Furniture - Northampton
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Great service today from the…
Great service today from the Northampton, knowledgeable, helpful and professional.
Thank you
10. april 2026
Besvarelse fra DFS Furniture - Northampton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Shanece - great service
Shanece, from the Northampton branch who was the assistant who helped me with my purchase was very helpful and informative. She went through all options with me and process went very smoothly from when I entered the store until I purchased my sofas. What I particularly liked that there was no pressure to buy.Excellent service
11. april 2026
Besvarelse fra DFS Furniture - Northampton
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Elisha Hamilton was calm and explained…
Elisha Hamilton was calm and explained everything without it being overwhelming.
Also gave us different options and appeared genuinely interested in the look we wanted to achieve.
11. april 2026
Besvarelse fra DFS Furniture - Northampton
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Besvarelse fra DFS Furniture - Northampton
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Really helpful staff and very friendly
Really helpful staff and very friendly! Made me and my partner very welcome. Tina and Anthony are very knowledgeable and explained all the options in detail.
Would definitely recommend them and this store to family and friends!
11. april 2026
Besvarelse fra DFS Furniture - Northampton
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great help and advice in the store
Great help and advice in the store - we knew exactly what we wanted but all options were well explained and there was no attempt to oversell to us which was nice.
4. april 2026
Besvarelse fra DFS Furniture - Northampton
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Great experience very friendly highly…
Great experience very friendly highly recommend
10. april 2026
Besvarelse fra DFS Furniture - Northampton
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
A Truly wonderful experience at DFS
I would like to share my very positive opinion about DFS and especially about Shanece, who assisted me during my visit. My shopping experience was truly excellent and exceeded my expectations.
Shanece was extremely professional, friendly, and helpful. She took the time to answer all of my questions with patience and provided great advice, helping me choose the best option. Her approach was both knowledgeable and genuinely warm, which made me feel very comfortable and well taken care of as a customer.
The store itself also made a great impression on me – it is well-organized, with a wide and attractive selection. The entire purchasing process was smooth and hassle-free.
I would highly recommend DFS, and especially Shanece, to anyone who values outstanding customer service. I will definitely be returning in the future!
10. april 2026
Besvarelse fra DFS Furniture - Northampton
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Besvarelse fra DFS Furniture - Northampton
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very good service and sales people that…
Very good service and sales people that know what they’re talking about. No pushing on sale and felt like they had our best interest at heart
3. april 2026
Besvarelse fra DFS Furniture - Northampton
Good morning Jamie,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Besvarelse fra DFS Furniture - Northampton
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Good range and helpful staff
8. april 2026
Besvarelse fra DFS Furniture - Northampton
Good Morning Andy,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Besvarelse fra DFS Furniture - Northampton
Good morning,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The sales person was really helpful and…
The sales person was really helpful and gave us all the information we needed.
1. april 2026
Besvarelse fra DFS Furniture - Northampton
Good morning Alistair,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Very lovely customer service
The customer service we received was very good. Shanece was very patient with us. She answered all of our questions and ensured we were satisfied.
7. april 2026
Besvarelse fra DFS Furniture - Northampton
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
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