DFS Furniture - Huddersfield Anmeldelser 2.112

Order Number 81ZN27051
Ordered sofa on 18 October 2025
Delivered on 29 November 2025. All items were dirty and damp they looked liked they had been stood outside .we rejected the order. According to the store manager it could have been cleaned. Dfs think it’s acceptable to pay £4000 for items that when they arrive have to be cleaned.
Following various conversations with Huddersfield store manager the sofa was reordered on 24 December 2025.
Sofa arrived on 23 February 2026. Different colour legs were fitted on the footstool that we did not order and did not match the legs on the sofa and chair.
Another call to customer services and Huddersfield branch replacement legs ordered.
Replacement legs delivered on 16 March 2026 we matched the ones we already had and were not the colour we ordered. Several complaints forms submitted and calls to Huddersfield branch.
The footstool is very heavy so I requested the replacement legs to have castors which considering the poor service we received I thought would be possible as a good will jester. I was told on several occasions by the Huddersfield branch manager this was not possible.
Finally I received an email on 20 March 2026 confirming the replacement legs had been reordered with castors as a good will jester.
Despite promises of updates no further correspondence has been received. Emails have ignored and still 8 weeks later no replacement legs for the footstool.
32 weeks after ordering the furniture I am left with furniture that has different colour legs that I am now paying for. What a joke.
In addition the care package we ordered which cost £40 did not arrive and had to chased via customer services.
This whole experience has been stressful and frustrating.
I would have given no stars if I had the option.

Great customer service , allowed us to browse for how ever long we wanted
Answered all our questions
Really friendly

The staff was friendly wasn’t pushy made us feel comfortable so we made a purchase

5* service and customer service from Aaron

Great selection and great customer service. Really easy to purchase and no pushy sales people. Just there to help and advice.

Staff remember Maf ? Was extremely helpful, professional, polite & knowledgeable about the furniture which fitted our needs .

I chose to buy from DFS as the pricing was really, really good compared to other companies.
To put a bit of perspective to this claim, I could have bought a sofa, rug & coffee table from DFS for nearly the same price as JUST the (pretty much identical) sofa from another local company.
Every question I had was met with an answer and was just a very pleasant process.
Sara (sales person) was very friendly/helpful & honest.
Extra points also for not jumping on us as soon as we entered the store and constantly hounding us as we walked around.

No pressure selling, the member of staff was friendly and very helpful. Very easy purchase for us. Now it’s time to sit back and wait for delivery

staff very polite and knew what they were talking about. an overall pleasant purchase.

The sales staff were really helpful and patient. I had to try and convince my husband so had to ask lots of questions, thank you DFS for not being pushy and making it easy for me 😊

Very happy with how smooth it was staf we’re perfrct

Very informative and new all about the product

The best thing was that I wasn't harassed, as is the case in many furniture stores, even though I was in there a long time trying out lots of different sofas before making a decision. The sales person was very informative when asked, very friendly, patient with my indecision and efficient. The product I eventually settled for from the Country Living range seems to be of good quality, looks very stylish and we look forward to seeing it in our home.

From the moment we walked in the sales assistant was very helpful in telling us all the details regarding whichever sofa we wanted to see acting professionally and efficiently will definitely recommend going to the branch in huddersfield

I bought an expensive sofa from DFS and was advised to take out Guardsman insurance, which I did without hesitation. A few years later, when issues arose, I made a claim and an inspector visited—but I received no follow-up. I later discovered via the portal that my claim had been closed without any notification. When I called, I was simply told the damage wasn’t covered. Very disappointing experience—it feels like I paid for nothing. I’d advise others to be cautious before purchasing this policy.

Very good sales team.We bought a sofa last year from here and returned for another and served by the same member of staff who is a credit to your company.Very helpful,friendly and knowledgeable.

Great customer interaction Sara was personably and attentive

Maf was really helpful and pointed us in the right direction and left us to peruse at our pace. Couldn't have been more helpful.

I recently visited DFS Huddersfield to choose furniture for my home and was very impressed with both the staff and overall service. From the moment I entered the showroom, the team were welcoming, approachable, and knowledgeable without being pushy.

The ordering process was smooth and well organised. Staff explained delivery times clearly and kept me informed throughout. I appreciated how professional and attentive everyone was, making what can sometimes be a stressful experience feel easy and enjoyable.

Overall, I had a very positive experience with DFS. Excellent customer service, friendly staff, and a hassle-free ordering process made choosing furniture much more enjoyable. I would happily recommend DFS to others looking for quality furniture and good customer care.

Staff were on hand but not pushy. They were very knowledgeable and helpful.

Wonderful service