DFS Furniture - Hove Anmeldelser 

Very helpful patient staff. And really took the time to check my order was exactly right.

Overall experience was very pleasant. No pushy sales people. Relaxed atmosphere, helpful and knowledgeable staff and coffee on tap. Beverley dealt with our purchase and was excellent.

Excellent service very helpful

The customer service was outstanding. My adviser Oma - Beverly was very knowledgeable and extremely helpful. Talked me through the whole process putting me at ease.

We recently purchased a sofa here at DFS and can’t wait to receive it. A special mention goes to Gabbi, who was incredibly helpful throughout the process. She was friendly, professional, and made everything easy and stress-free. Her excellent customer service really stood out and made the whole experience even better. Highly recommended!

Very helpful staff (Kerry).

Jess was great, really lovely and friendly and answered all questions. gave us a lot of her time and made us feel valued.

Excellent customer service from Chris. We felt informed and well looked after.

Fantastic service from Gabby absolutely lovely explained everything wonderfully.

Friendly service provided. We were well informed about all our options and felt no pressure to proceed with the purchase.

Great service and constructive explanation

I went into DFS in Hove expecting to buy a particular sofa but sitting down with the salesman Chris, we went through the dimensions of the room it was going in and realised it wouldn't work there. We then spent a really enjoyable time looking at all of the possibilities and finding exactly the right one for my space, taste and budget. Chris then took me through the whole process checking everything over and over, with no sense of rush and even a cup of tea! I have had many DFS sofas and highly recommend them for quality too.

Very professional service helpful and informative

The shop in Hove is fantastic. Such a large variety of sofas and chairs and the staff are all really helpful and lovely. I've purchased sofas in the past from DFS and always been very happy with my purchases. Great quality and comfort.

We waited ages to be seen by member of staff in store so ended up ordering sofa online

Very helpful staff member Paul did not hurry us and we could take our time with the order

I have totally forgotten the name of the lovely girl who served me but she was very knowledgeable and really helped me work out what I needed and how to go about it.

I wrote a very nice review on here a few months ago when we placed an order for our sofa as this was requested by two of the store colleagues and no wonder why they ask for reviews because every review would very likely be bad because in reality their customer service is APPALLING! They’re all nice and welcoming when they are taking your money but when something goes wrong, they don’t want to know.

We ordered our sofa on 7th March, it was due to be delivered to us on 5th May. We had an email to say that our delivery had been delayed and wasn’t due to be delivered until 28th May.

Thursday 4th June, our sofa arrived broken. The back of the sofa had snapped from the base of it. Until this day, we are still waiting to hear about what they are going to do about it.

We’ve been trying to speak to a manager since Friday 5th June and they keep putting it off.

We’ve been told by a store colleague that the only compensation we can be offered is to fix the broken sofa and we can’t be offered anything else as that is policy. She also said the sofa is still new even though it’s broken so they can’t replace the broken item and only fix it. Due to this reason and us not wanting a new REPAIRED sofa, we told them that we wanted to cancel the whole thing and was told that this was not possible.

Speaking to customer service gets you no where!

I think it’s absolutely disgusting that they expect you to pay £2,500 for a repaired sofa and think that because they are going to add a sturdy replacement to it that we should accept it.

Ref - 49ZPN6086

Staff were friendly and very helpful.